Frequently Asked Questions about MetLife Life Insurance

Policy Options and Features

What types of life insurance does MetLife offer?

MetLife offers various life insurance products, including Term Life, Whole Life, and Universal Life insurance. However, MetLife no longer sells new individual life insurance policies. Existing customers can continue their coverage or explore options for renewal or conversion.

Can I customize my MetLife life insurance policy?

Yes, MetLife policies often include optional riders such as Accidental Death and Dismemberment (AD&D), Accelerated Benefits for terminal illness, and other features like portability and funeral assistance.

What is the Accelerated Benefit Option?

This option allows policyholders to access a portion of their death benefit early if diagnosed with a terminal illness. The remaining benefit will be paid to the beneficiaries upon the insured's death.

Premiums and Payments

How are premiums paid for MetLife life insurance?

Premiums can be paid through payroll deductions for group plans or direct billing for supplemental coverage. For retirees, options may include pension deductions or direct billing.

Can I change the frequency of premium payments?

Yes, you can adjust the frequency of your premium payments. However, paying more frequently than annually might increase your overall cost.

What happens if I don’t renew my term life insurance policy?

If you choose not to renew your policy, your coverage will end. There is no penalty for non-renewal, but you must pay the new premium to continue coverage after the level term period ends.

Claims Process

What documents are needed to file a claim?

For claims under $100,000, a copy of the death certificate is sufficient. For claims over $100,000, a certified death certificate with a raised or colored seal is required.

How long does it take for MetLife to process a claim?

The time frame varies depending on the completeness of the submitted documents and whether further verification is needed. Beneficiaries can check the status of their claim by contacting MetLife directly.

How do I know how my Universal Life policy is performing?

You can review your annual statement to see details about your policy values, activity over the past year, and projections for how long your coverage will last under various scenarios. For up-to-date information, contact MetLife or log in to your account online.

Additional Benefits

What additional services does MetLife offer with its policies?

MetLife policies include additional services such as:

• Grief Counseling: Provides in-person or telephone sessions with professional counselors.
• Funeral Assistance: Offers personalized support for funeral arrangements.
• Digital Storage (MetLife Infinity): Securely stores important documents like wills and personal photos digitally.
• Portability: Allows continuation of group term life insurance if coverage ends due to qualifying events.