Minnesota Life Customer Service, Claims, and Bill Pay Contacts

Contact directory

Minnesota Life phone numbers and official links

Start with the table below. Each row shows a phone number or official link we found on Minnesota Life's own website, plus what it's for. Tap a number to call from your phone.

Common reasons to contact Minnesota Life

• File a death claim as a beneficiary
• Check a policy's cash value or loan balance
• Make a premium payment or set up bank draft
• Change a beneficiary or address
• Request an in-force illustration or policy copy
• Ask about surrenders, withdrawals, or annuity payments

Tips for a faster call

Have your Minnesota Life policy number and the named insured's details ready before you call. Write down the date, the name of the person you speak with, and any reference or claim number they give you. If you're calling about a claim, ask what the next step is, how long it usually takes, and how you'll get updates. If you're calling about a bill, ask for the amount due, the due date, and whether your last payment has posted.

If you'd rather not wait on hold, check whether Minnesota Life offers the same service online or in an app. Many policy changes, ID card requests, and payments can be handled without a call.

Claims

How to file and track a Minnesota Life claim

Minnesota Life says claims can be managed online through the Benefit Service Center. The company’s contact page provides access to that service for managing a claim. The Securian Financial website also directs customers to “Get started” to start a new claim or view and update an existing claim. Use the official online links above to begin or check claim activity.

You can also call the Minnesota Life claims line at 1-888-658-0193. The listed hours are 7 AM to 6 PM CST, Monday through Friday. For general assistance, call customer service at 1-866-293-6047 during the same weekday hours. Medical underwriting questions use a separate number, 1-800-872-2214, available 7 AM to 7 PM CST, Monday through Friday.

Have your policy information ready when you use the online service or call. Include relevant claim dates, provider details, bills, and other supporting documents so the company can locate the account and review the request.

Before you report a claim

• Find the policy details. Look for the policy number and the insurance company's name on the policy, statements, or bank records showing premium payments.
• Get certified death certificates. Most companies ask for a certified copy. The funeral home can usually order several.
• Contact the company's claims team. Ask for a claim form and a list of the documents they need.
• Complete the claim form carefully. Each beneficiary usually files separately. Include your contact and tax information.
• Keep copies of everything. Save the claim number and notes from every call.

What happens after you file

After Minnesota Life receives a complete claim, it reviews the policy, the beneficiary designation, and the documents. Claims can take longer if the policy is less than two years old, the cause of death needs review, or paperwork is missing. Beneficiaries can usually choose how to receive the proceeds, such as a lump sum.

If you can't find a policy, the NAIC offers a free Life Insurance Policy Locator that searches participating companies for policies in a deceased person's name. If you disagree with a claim decision, ask Minnesota Life for a written explanation. You can also contact your state insurance department.

Billing

How to pay your Minnesota Life bill

Minnesota Life provides online payment access through the Securian service portal. The payment page instructs customers to use the policy number and payment amount shown on the paper bill. Select the online payment link above to reach that portal.

For payment questions, use the listed Minnesota Life customer service number during its stated weekday hours. Keep your paper bill and confirmation details available, and review your account or billing statement after submitting a payment to confirm it posted.

Whichever method you choose, save your billing statements and payment confirmations until the policy term ends. If you change banks or cards, update your payment details with Minnesota Life before the next draft date so a payment doesn't fail.

Tips for paying safely

• Use official channels only. Pay through Minnesota Life's website, app, or the number on your statement, or through your agent.
• Check the web address before you enter card or bank details, and be wary of payment links sent by text or email.
• Keep your confirmation number for every payment.
• Ask about autopay or paid-in-full options. Some companies offer them.
• Act quickly on a late notice. Grace periods vary by company and state, and a missed payment can lead to cancellation.

Company background

About Minnesota Life

Minnesota Life Insurance Company is the legal name identified in the company’s information. The Minnesota Life corporate page identifies Securian Financial Group, Inc. as its parent company. That page says Securian Financial has been committed to its offerings since 1880. Use your policy documents and account correspondence for details specific to your Minnesota Life plan.

The company information references insurance, investment, and retirement solutions. Securian Financial’s main website specifically mentions life insurance, annuities, and retirement solutions. The Minnesota Life contact page references group insurance and a life insurance application. Check your policy documents or contact customer service to confirm the services and contact options that apply to your plan.

Your agent

How Blake Insurance Group can help Minnesota Life customers

As an independent agency, we can help you reach the right Minnesota Life team, organize claim paperwork, and follow up if a request stalls. Minnesota Life decides claims and issues payments, but we can help you understand the process.

We can also review whether your current coverage still fits. Learn more about life insurance, term life insurance, and final expense insurance.

Take the next step

Need help reaching Minnesota Life?

Call us and have this ready so we can help quickly.

• Your Minnesota Life policy number.
• Your claim number, if you've already reported the claim.
• The date and a short description of what happened.
• Your most recent billing statement, if the question is about a payment.
• The best phone number and time to reach you.

Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.

Common questions

Frequently asked questions

Keep researching

Related guides and official sources

These Blake Insurance Group pages can help with related questions.

We checked the contact details on this page against Minnesota Life's websites and these consumer sources in September 2026:

• Minnesota Life: Minnesota life.html (external site)
• Minnesota Life: Contact us.html (external site)
• Minnesota Life: LogineSC.jsf (external site)
• Minnesota Life: Official website (external site)
• NAIC: Life Insurance Buyer's Guide (PDF) (external site)
• NAIC: Insurance fraud (external site)
• NAIC: Consumer resources and state insurance departments (external site)

Contact information disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not Minnesota Life, and this page is not operated by or affiliated with Minnesota Life. We gathered the phone numbers and links on this page from Minnesota Life's own public websites in September 2026 so policyholders can reach the company quickly. Numbers, hours, and options can change and can differ by state, product, and policy, so confirm them on your policy documents. Claims decisions, payments, and billing are handled by the insurance company under your policy. Company names are used for identification only, and links to other websites are provided for convenience. Your policy documents control your coverage.