Progressive Insurance Claims in Georgia

How to File a Progressive Insurance Claim

Progressive offers several convenient options to file a claim in Georgia:

• Online at Progressive.com

• Through the Progressive Mobile App (iOS/Android)

• By Phone at 1-800-776-4737

• Via a Local Progressive Agent in cities like Atlanta, Augusta, Macon, or Athens

Tip: Uploading photos of damage through the mobile app can significantly speed up the claims and inspection process.

Progressive Claims Contact Information

To reach Progressive for claims assistance in Georgia:

• Claims Support: 1-800-776-4737 (24/7 service)

• Roadside Assistance: 1-800-776-2778

• Glass Claims: Same main line – select the appropriate prompt

• Find a Local Agent: Use the Progressive Agent Locator

Types of Claims You Can File with Progressive

Georgia drivers and homeowners can file a variety of claims, including:

• Auto accidents (liability, collision, and comprehensive)

• Glass and windshield damage

• Motorcycle, RV, and boat claims

• Homeowners and renters insurance claims

• Storm, hail, tornado, and wind damage

• Theft, fire, and vandalism

Georgia’s mix of dense traffic, rural highways, and unpredictable weather makes comprehensive coverage a smart investment.

Timeline: How Long Do Progressive Claims Take?

While every claim is different, here’s a general timeline for Georgia residents:

• Initial filing: Same day (online, phone, or app)

• Damage inspection: 1–3 business days

• Repair shop scheduling: 2–5 days depending on availability

• Final payout/settlement: Usually within 7–14 business days

You may receive faster service if you use a Progressive-approved body shop in Georgia.

Progressive Insurance Claims Process

Here’s how the Progressive claims process works in Georgia:

File your claim (online, phone, app, or with an agent)

Provide photos, documents, or schedule an inspection

Get an estimate from your shop or Progressive’s DRP network

Approve repair or settlement with your claims adjuster

Repairs completed or payment issued

Follow-up and case closure

In major Georgia metros like Atlanta and Savannah, you may have access to Concierge Claims Centers for added convenience.

Local Repair Shops and Body Shops Approved by Progressive

Progressive partners with trusted repair shops across Georgia through its Direct Repair Program (DRP):

• Caliber Collision – Atlanta, Augusta, Roswell

• Gerber Collision & Glass – Marietta, Columbus, Athens

• Maaco – Locations throughout Georgia

• Service King – Available in larger metro areas

These shops offer lifetime warranties on repairs and coordinate directly with Progressive to streamline service.

What to Expect from a Progressive Claims Adjuster

Your assigned Progressive claims adjuster in Georgia will:

• Review the damage virtually or in person

• Determine coverage and liability

• Work with your selected repair facility

• Help finalize your claim and issue payment

• Guide you through any disputes or clarifications

Adjusters are typically responsive and may begin with virtual estimates, especially for minor damage.

Common Reasons Progressive Claims Get Denied

While many claims are approved smoothly, here are common denial reasons:

• Policy lapse or non-payment

• Damage caused by an excluded driver

• Late claim reporting

• Lack of documentation or proof of loss

• Uncovered damage (e.g., flood without comprehensive)

A local Progressive agent can help you file an appeal or correct claim details if needed.

Customer Reviews of Progressive’s Claims

Feedback from Georgia customers highlights the following:

✅ What people like:

• Easy mobile app for claims

• Fast payments on windshield and minor collision damage

• Helpful adjusters and 24/7 service

⚠️ Common complaints:

• Delays after major storms or hurricanes

• Disputes over total-loss vehicle valuations

• Higher premiums after a claim

Checking local reviews in your city on Google or BBB can help gauge service expectations.

State Laws That May Impact Your Claim

Georgia insurance laws can influence how Progressive handles your claim:

• Modified Comparative Negligence: If you’re more than 50% at fault, you may not recover damages from another driver’s policy.

• Right to Choose Repair Shop: Georgia law allows you to select any licensed repair facility, even if it’s outside of Progressive’s DRP.

• No Windshield Deductible Law: Georgia doesn’t mandate free windshield replacement; you’ll need comprehensive coverage.

• Time Limit to File: You typically have 2 years to file personal injury claims from an auto accident.

How a Local Insurance Agent Can Help With Your Claim

A licensed Georgia insurance agent can:

• Explain your Progressive policy benefits and limitations

• Help file and track claims or resolve delays

• Assist with claim denials, appeals, or disputes

• Recommend top-rated local body shops

• Re-shop your policy if your rates increase post-claim

Need Help Filing a Progressive Claim in Georgia?
Blake Insurance Group proudly serves Georgia residents from Atlanta to Albany. We’ll help you navigate the claims process, answer your policy questions, and advocate for the best possible outcome. Contact us today for expert local support.