Progressive Insurance Claims in Texas

How to File a Progressive Insurance Claim

Progressive offers multiple convenient ways to file a claim in Texas:

• Online: Visit progressive.com

• Mobile App: Available for iOS and Android

• By Phone: Call 1-800-776-4737 (available 24/7)

• Through a Local Agent: Ideal if you prefer in-person support from a Texas-based insurance expert

Tip: Digital filing is fast and simple, but working with a local Progressive agent in Texas can help clarify coverage specifics and handle any Texas-specific policy nuances.

Progressive Claims Contact Information

If you need help or want to check the status of your claim in Texas, here’s how to reach Progressive:

• Claims Phone Number: 1-800-776-4737

• Roadside Assistance: 1-800-776-2778

• Glass Repairs: Use the same claims number and select the glass option

• Local Agent Finder: Use the Progressive Agent Locator to find a Texas-based insurance agent

Types of Claims You Can File with Progressive

In Texas, Progressive policyholders can file claims for a variety of situations:

• Auto accidents and collisions

• Comprehensive claims (theft, hail, flood, vandalism)

• Glass & windshield repairs

• Motorcycle, RV, and boat damage

• Homeowners and renters insurance claims

• Storm, hurricane, or tornado damage

Texas is known for unpredictable weather, so comprehensive and weather-related claims are particularly common here.

Timeline: How Long Do Progressive Claims Take?

Here’s a typical timeline for Progressive claims in Texas:

• Claim filing: Immediate or same-day

• Damage inspection: 1–3 business days

• Repair scheduling: 3–5 business days (may vary during storms)

• Claim resolution or payment: Usually within 7–14 days

If you use a Progressive-approved repair shop in Texas, turnaround times can be quicker due to streamlined systems.

Progressive Insurance Claims Process

Here’s what you can expect when filing a claim with Progressive in Texas:

Report the incident – Online, via app, or through your agent

Provide documentation – Photos, police report, damage details

Inspection or photo estimate – Virtual or in-person

Repair authorization – Choose a shop or use a Progressive DRP location

Claims adjuster review – To confirm details and finalize payout

Payment issued – Directly to you, your repair shop, or lienholder

Progressive’s Concierge Claims Service is available in select Texas locations and can handle everything from repairs to rentals under one roof.

Local Repair Shops and Body Shops Approved by Progressive

Texas drivers have access to hundreds of Progressive-approved repair shops. Some examples include:

• Service King – Dallas, Houston, and San Antonio

• Caliber Collision – Statewide

• Gerber Collision & Glass – Austin & surrounding areas

• Maaco Auto Body – El Paso and South Texas

These shops participate in Progressive’s Direct Repair Program (DRP) and often provide lifetime warranties on repairs as long as you own the vehicle.

To find the nearest shop, use the Progressive Repair Shop Locator.

What to Expect from a Progressive Claims Adjuster

In Texas, Progressive claims adjusters play a key role in:

• Reviewing damage estimates (virtually or in person)

• Determining fault, when applicable

• Verifying your policy coverage and limits

• Working with repair shops to finalize repair costs

• Answering questions throughout the claims process

Adjusters in Texas are trained to handle both everyday accidents and more complex storm-related claims common in the region.

Common Reasons Progressive Claims Get Denied

While many claims are approved, some common reasons for denial in Texas include:

• Policy lapse or expiration

• Driver not listed or excluded from the policy

• Inaccurate or missing documentation

• Damage type not covered under your policy

• Filing delays that exceed the acceptable timeframe

A denied claim doesn’t always mean the end of the road. A Texas-based agent can help you appeal or provide alternative solutions.

Customer Reviews of Progressive’s Claims

Here’s what Texas customers are saying:

✅ Pros:

• Fast mobile claims and photo upload process

• Local repair shops integrated with Progressive’s system

• Responsive claims representatives during normal periods

⚠️ Cons:

• Some delays during hail season or natural disasters

• Mixed reviews on total loss payouts and valuations

Reviews vary by city, so it’s worth checking Google, Yelp, or the Better Business Bureau for localized feedback in places like Dallas, Houston, or Austin.

State Laws That May Impact Your Claim

Texas insurance law can impact how your Progressive claim is handled:

• Comparative Fault: Texas uses a modified comparative fault system. If you’re less than 51% at fault, you can recover damages (reduced by your percentage of fault).

• Hail Damage Claims: Texas sees a high number of hail claims; it’s critical to document damage immediately.

• Statute of Limitations: In Texas, you typically have 2 years from the incident date to file a personal injury or property damage claim.

Local laws can influence the claims process significantly, especially regarding liability and storm-related incidents.

How a Local Insurance Agent Can Help With Your Claim

Here’s why working with a Texas-based Progressive agent can help:

• Understands state-specific policies and legal requirements

• Helps file claims correctly and on time

• Acts as a liaison between you and Progressive’s claims department

• Recommends trusted local repair shops

• Can compare quotes from multiple insurers if your rate increases after a claim

Need Help With a Progressive Claim in Texas?
The experts at Blake Insurance Group are here to help you file, follow up, or dispute a claim. We proudly assist drivers throughout Texas with Progressive claims and policy reviews.