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Primero Insurance agent Arizona

Primero Insurance agent ArizonaPrimero Insurance is a leading insurance provider in Arizona, offering a range of auto insurance policies to meet the needs of drivers in the state. With a wide range of coverage options, excellent customer service, and a convenient agent-based service model, Primero Insurance is dedicated to meeting the needs of drivers in the state.

As an insurance agent at Blake Insurance Group, I have witnessed firsthand the value that Primero Insurance brings to its customers.

Primero Insurance is known for its excellent customer service and streamlined claims process. Their agents are knowledgeable and dedicated to helping customers with their insurance needs. They also offer online services, making it easy for customers to manage their policies, make payments, and file claims.

Company Ratings

Primero has an A+ rating with the Better Business Bureau (BBB), with only one complaint on file in the past three years. This suggests they have a good standing in business practices and customer dispute resolution.


At Blake Insurance Group, we respect your privacy. Your personal information is used solely for quote purposes and is not shared or sold

Primero Auto Insurance stands out as a provider committed to delivering tailored insurance solutions backed by a strong customer service ethos and a straightforward claims process. Whether you’re a seasoned driver with a pristine record or someone looking for a fresh start with your auto coverage, Primero offers a range of policies designed to keep you secure on the road.

 In the following sections, we’ll delve into the specifics of what Primero Auto Insurance offers, from the coverage types to the potential savings through various discounts. Let’s explore how Primero can provide the peace of mind you deserve as you navigate life’s journeys.

Auto insurance policies offered by Primero Insurance in Arizona

Primero Insurance offers comprehensive auto insurance policies that cover personal and commercial vehicles in Arizona. Their policies include:

**Liability coverage**: This coverage protects you financially if you are at fault in an accident and cause damage to someone else’s property or injure another person. It helps cover the cost of repairs, medical expenses, and legal fees.

**Collision coverage**: This coverage pays for the repairs or replacement of your vehicle if it is damaged in a collision, regardless of who is at fault.

**Comprehensive coverage**: This coverage protects your vehicle against damage caused by events other than collisions, such as theft, vandalism, fire, or natural disasters.

**Uninsured/underinsured motorist coverage**: This coverage protects if you are involved in an accident with a driver who does not have insurance or does not have enough insurance to cover the damages.

**Medical payments coverage**: This coverage helps pay for medical expenses for you and your passengers if you are injured in an accident, regardless of who is at fault.

**Roadside assistance**: Primero Insurance offers roadside assistance services, such as towing, fuel delivery, and lockout assistance, to provide peace of mind and support in case of emergencies.

These coverage options provide comprehensive protection for drivers in Arizona, ensuring that they are financially protected in case of accidents or other unforeseen events. Primero Insurance’s policies are customizable, allowing drivers to tailor their coverage to their specific needs and budget. This flexibility ensures that drivers find affordable, comprehensive coverage that meets their unique requirements.

Comparison of Primero Insurance with other auto insurance providers in Arizona

When comparing Primero Insurance to other auto insurance providers, there are several factors to consider, such as customer satisfaction, coverage options, pricing, and the company’s focus on serving non-standard motorists.

Customer Satisfaction

Primero Insurance has received mixed reviews from customers. Primero has a rating of 2.44 out of 5 stars based on customer reviews, with 40% rating it as excellent and another 40% rating it as poor. This suggests that while some customers are satisfied with their services, others have had negative experiences.

Coverage Options

Primero Insurance offers standard auto insurance options, including liability, collision, and comprehensive coverage. These are similar to the coverage options provided by other major insurers. However, Primero specializes in insuring non-standard motorists, such as those who may have trouble finding coverage due to a history of accidents, poor or no credit history, or the need to file an SR-22.


Primero Insurance is known for offering competitive rates, especially for drivers who may be considered high-risk by other insurers. While specific pricing information is not provided, Consumer Insurance Report rated Primero Insurance 3.5 out of 5 stars, indicating their pricing is relatively competitive compared to top car insurance companies.

How much is Primero auto insurance

The cost of Primero auto insurance can vary significantly based on several factors. These include the type of coverage chosen, the driver’s record, and the vehicle model.

**Type of Coverage**: The cost of your auto insurance will depend on the type of coverage you choose. For instance, full coverage, which includes comprehensive and collision coverage, will typically cost more than minimum coverage, which only provides liability insurance.

**Driver’s Record**: Your driving record is crucial in determining your insurance cost. Most insurers review your driving record for the past three to five years. Violations, accidents, or claims can lead to higher premiums.

**Vehicle Model**: Your vehicle’s make, model, and year can also affect your insurance cost. Generally, newer or more expensive cars cost more to insure because they would be more costly to repair or replace.

Primero Auto Insurance serves drivers in specific states, including Arizona, Nevada, North Dakota, and South Dakota. Customers can get a quote online or through an agent. Call Primero Insurance Agency at (830) 221-7791 or fill out an online quote form to get started.

It’s important to note that the cost of auto insurance can vary significantly from one policyholder to another, so getting a personalized quote for the most accurate pricing is recommended.

Role and Responsibilities of a Primero Independent Insurance Agent

As an independent insurance agent representing Primero Insurance, the role encompasses a variety of responsibilities aimed at providing clients with the best possible insurance solutions tailored to their needs and budget. Here are the key responsibilities:

Assessing Client Needs

An agent must evaluate each client’s insurance needs, which involves understanding their personal circumstances, the assets they need to protect, and any specific requirements they may have.

Recommending Coverage Options

Based on the assessment, the agent recommends appropriate coverage options. This could include standard auto insurance coverages such as liability, collision, and comprehensive and specialized coverages for non-standard motorists.

Providing Quotes

The agent is responsible for providing clients with accurate quotes for the recommended insurance coverages, explaining the terms and conditions of the policies, and helping clients understand the extent of the coverage.

Application Assistance

Agents assist clients with the application process, ensuring all required documentation is submitted correctly and promptly.

Customer Service

Primero agents are known for their excellent customer service, which includes helping customers manage their policies, make payments, and file claims. They may also offer online services and mobile app support for added convenience.

Claims Process Support

In the event of a claim, agents guide clients through the claims process, providing them with the necessary information and support to ensure a smooth and efficient resolution.

Advocacy and Advice

As independent agents, they advocate for their clients, offering advice and support on all insurance-related matters. This includes staying informed about changes in policy or state laws that could affect coverage.

Continuous Professional Development

Maintaining up-to-date knowledge of the insurance industry, products, and best practices is essential for providing the best service to clients.

Building and Maintaining Relationships

Developing long-term relationships with clients is crucial for an independent agent’s success. This involves regular communication and check-ins to continually meet clients’ coverage needs.

Filing a Claim with Primero Auto Insurance

Filing a claim with Primero Auto Insurance involves several steps to ensure the process is handled efficiently and effectively. Here is a step-by-step guide to help you navigate the claims process:

**Immediate Steps After an Accident**:

   – Stay calm and assess the situation.

   – Ensure the safety of yourself and your passengers; move off the roadway if possible.

   – Activate hazard lights.

   – Call the police to report the accident (dial 911).

   – Do not admit fault or discuss the accident details with anyone except Primero and the police.

   – Exchange information with other parties, including names, addresses, phone numbers, license plates, and insurance details.

   – Take photos of the accident scene, vehicle damage, and any relevant indicators like skid marks or traffic signals.

**Contacting Primero to Report a Claim**:

   – As soon as possible, contact Primero Insurance to report the claim.

   – Call their toll-free number at 800-925-8185 during business hours (Monday through Friday, 8:30 am to 5 pm Pacific Time).

   – Claim Chat is also available during business hours.

**Providing Necessary Information**:

   – Be prepared to provide your policy number and detailed information about the incident.

   – Include any relevant documentation, such as police reports or photos of the damage.

**Claim Form Completion**:

   – Primero will assist you in completing the claim form.

   – Fill out the form thoroughly and accurately, including all requested information and supporting documents like accident reports, photographs, or witness statements.

**Assessment and Review**:

   – Primero may request additional information or documentation to support the claim.

   – They will guide you through the necessary information gathering and ask targeted questions to ensure they have all the details needed to process your claim.

**Repair and Settlement**:

   – Once the claim is approved, Primero will work with you to arrange for vehicle repairs or replacement.

   – They will determine the settlement amount based on the coverage and policy terms.

**Claim Resolution**:

   – Primero aims to resolve claims efficiently and fairly.

   – They will work with you to ensure a smooth process and address any concerns or questions you may have.

It is essential to provide complete and correct information throughout the claims process to avoid delays. The typical timeline for claim resolution can vary depending on the complexity of the claim, but Primero aims to provide a reasonable claim processing time. Remember, new claims are only accepted by phone, and existing claims can be discussed via the provided email address for claims.

Primero Auto Insurance Policy Cancellation Process

To cancel a Primero auto insurance policy, you should follow these general steps:

**Review Your Policy**: Before initiating the cancellation, it’s essential to review your policy documents to understand any terms and conditions related to cancellation, such as notice periods, required documentation, and potential penalties or fees for early termination.

**Contact Customer Service**: Contact Primero Insurance’s customer service department to inform them of your cancellation decision. You can typically find their contact information on their website or your insurance documents. It’s essential to speak with a representative to get specific instructions for your policy.

**Provide Required Information**: Be prepared to provide your policy number and personal identification to verify your account. The customer service representative may ask for a reason for cancellation and confirm if there are any outstanding premiums or fees.

**Submit Necessary Forms**: If required, complete and submit any forms or written notice as directed by the customer service representative. Ensure all information is accurate to avoid delays in processing your cancellation.

**Confirmation of Cancellation**: Request a confirmation of cancellation in writing for your records. This should include the effective date of cancellation and any refund details if applicable.

**Follow Up**: If you do not receive confirmation within the expected timeframe, follow up with Primero Insurance to ensure your cancellation has been processed.

**Understand Potential Penalties**: Be aware that there may be cancellation fees or a “short rate” penalty, which is typically about 10% of the return premium. This penalty is usually higher if the policy is canceled early in the term.

**Check for Refunds**: If you’ve already paid your premium, inquire about the refund policy. Depending on when you cancel, you may be entitled to a prorated refund of the unused premium.

Remember, the specific cancellation policies and any associated penalties or fees may vary, so it’s important to review the terms and conditions of your policy or contact Primero Insurance directly to understand the cancellation process. Always ensure that you have new coverage before canceling your existing policy to avoid any gaps in coverage.