Progressive Insurance Claims in Kansas

How to File a Progressive Insurance Claim

Filing a claim with Progressive in Kansas is simple and can be done in several ways:

• Online: Visit Progressive.com

• Mobile App: Upload photos, track progress, and communicate with adjusters

• Phone: Call 1-800-776-4737 (available 24/7)

• Local Agent: Speak to a Progressive agent in Kansas City, Wichita, Overland Park, or your area

Using the mobile app can speed up claims for minor issues like cracked windshields or small collisions.

Progressive Claims Contact Information

For claims help in Kansas, use these contact methods:

• Progressive Claims Line: 1-800-776-4737

• Glass Repairs & Windshield Claims: Same number – choose glass repair option

• Roadside Assistance: 1-800-776-2778

• Find a Kansas Agent: Use Progressive’s Agent Locator Tool to find local help

Types of Claims You Can File with Progressive

Progressive supports a wide variety of claims for Kansas policyholders:

• Auto accidents (including collision and liability claims)

• Windshield and glass-only claims

• Hail and tornado damage – a common risk across Kansas

• RV, boat, and motorcycle claims

• Homeowners and renters claims

• Theft, vandalism, and weather-related damage

Make sure you have comprehensive coverage to protect against Kansas weather-related risks.

Timeline: How Long Do Progressive Claims Take?

Claims timelines vary, but here’s a typical schedule for Kansas residents:

• Claim reporting: Instantly via app, web, or phone

• Damage estimate/inspection: Within 1–3 business days

• Repairs scheduled: 2–5 days depending on shop availability

• Payout issued: Usually within 7–14 business days

Using a Progressive-approved body shop may speed up the process.

Progressive Insurance Claims Process

Here’s what the full process looks like:

Report the claim via app, web, phone, or through your agent

Upload photos or schedule an in-person inspection

Get a repair estimate from your shop or Progressive’s DRP partner

Approve repairs or receive a settlement

Repairs completed or payment made directly to you or your lender

The claim closed once all steps are completed

Some metro areas like Kansas City may offer Concierge Claims Centers for one-stop service.

Local Repair Shops and Body Shops Approved by Progressive

Progressive’s Direct Repair Program (DRP) includes shops across Kansas that meet their quality standards:

• Caliber Collision – Locations in Wichita, Kansas City, Overland Park

• Service King – Kansas metro area

• Gerber Collision & Glass – Topeka, Salina, Manhattan

• Maaco – Statewide availability

These shops often offer lifetime warranties and work directly with Progressive adjusters for convenience.

What to Expect from a Progressive Claims Adjuster

Your claims adjuster in Kansas will:

• Inspect the damage (in person or virtually)

• Confirm policy coverage and deductibles

• Help determine fault (if applicable)

• Communicate with your repair shop

• Settle or approve your repair or replacement

Virtual inspections are common for minor damages like windshield cracks or small dents.

Common Reasons Progressive Claims Get Denied

Common reasons Progressive may deny a claim in Kansas include:

• Policy not active at time of loss

• Unlisted or excluded driver involved

• Late claim reporting

• Missing or insufficient documentation

• Damage type not covered (e.g., flood without comprehensive)

If your claim is denied, a local agent can help you understand why and guide you through the appeals process.

Customer Reviews of Progressive’s Claims

Here’s what Kansas customers commonly report:

✅ Positive Experiences:

• Easy app-based filing process

• Fast turnaround on windshield and glass claims

• Friendly, knowledgeable local agents and adjusters

⚠️ Reported Complaints:

• Delays during hail/tornado season

• Disputes over vehicle value in total-loss cases

• Higher premiums after a claim

Search reviews from your city (Wichita, Overland Park, Topeka) for more localized insights.

State Laws That May Impact Your Claim

Kansas-specific insurance laws affect how Progressive handles your claim:

• No-Fault State: For medical expenses, your PIP (Personal Injury Protection) pays first regardless of fault

• Modified Comparative Fault Rule: You can only recover damages if you are less than 50% at fault

• Right to Choose Repair Shop: You’re not required to use Progressive’s preferred shops

• Statute of Limitations: 2 years to file most auto and injury claims

Understanding these laws ensures you don’t miss deadlines or benefits.

How a Local Insurance Agent Can Help With Your Claim

A Kansas-based insurance agent can help you:

• File your Progressive claim quickly and accurately

• Gather documentation and supporting materials

• Navigate state insurance laws

• Dispute claim denials or delays

• Shop for new coverage if your rate increases

Need Help Filing a Progressive Claim in Kansas?
Blake Insurance Group works with clients throughout Kansas to simplify the claims process, explain local laws, and advocate on your behalf. Whether you’re in Topeka, Wichita, or Lawrence, our team is ready to help.