National General Customer Service, Claims, and Bill Pay Contacts

Contact directory

National General phone numbers and official links

Start with the table below. Each row shows a phone number or official link we found on National General's own website, plus what it's for. Tap a number to call from your phone.

Common reasons to contact National General

• Report a crash, theft, vandalism, or glass damage
• Ask for a tow or roadside help, if your policy includes it
• Make a payment, change a due date, or set up autopay
• Add or remove a driver or vehicle
• Request ID cards or proof of insurance
• Update a lienholder or your garaging address

Tips for a faster call

Have your National General policy number and the named insured's details ready before you call. Write down the date, the name of the person you speak with, and any reference or claim number they give you. If you're calling about a claim, ask what the next step is, how long it usually takes, and how you'll get updates. If you're calling about a bill, ask for the amount due, the due date, and whether your last payment has posted.

If you'd rather not wait on hold, check whether National General offers the same service online or in an app. Many policy changes, ID card requests, and payments can be handled without a call.

Claims

How to file and track a National General claim

National General lists several ways to report a claim. Customers can use the online claim form, sign in through an online account, or use online chat with a loss-taking specialist. The claim page covers auto, home, RV, glass, and motorcycle claims. The company’s main website also promotes 24/7 claim reporting and says customers can file any day, at any time.

If you need to report a claim by phone, call 1-800-468-3466 when the policy card is unavailable. The claim page says phone claim availability is 24 hours a day, 7 days a week. If your policy card lists a different claim number, use the number on that card. For help with an existing claim, use the online account or contact the company through the claim options.

National General also lists 888-325-1190 for customers impacted by recent California wildfires. That number appears on the company’s main website in connection with those wildfire claims.

Before you report a claim

• Stay safe first. If anyone is hurt, call 911. If your car is drivable and it's safe, move it out of traffic.
• Collect the details. The NAIC suggests getting the other driver's name, address, and insurance company, the other car's make, model, year, and plate, witness contact information, and the officer's name and badge number.
• Note the time and place. Write down the date, time, and exact location, and take photos of the vehicles and the scene.
• Report it promptly. The NAIC advises calling the number on your proof-of-insurance card as soon as you can. Many companies also take claims in their app.
• Keep a claim file. Save your claim number, your adjuster's name, estimates, receipts, and notes from every call.

What happens after you file

After you report a claim, National General assigns an adjuster who reviews the facts, your coverage, and the damage. The NAIC recommends cooperating with the adjuster and asking questions if anything is unclear. Your deductible is usually subtracted from a covered payment, and if you have a car loan, the check may be made out to you and your lender.

If you disagree with a decision, ask for a written explanation and try to resolve it with National General first. If that doesn't work, you can contact your state insurance department. In Arizona, that's the Department of Insurance and Financial Institutions.

Billing

How to pay your National General bill

National General offers Quick Pay through its online service page. This option lets customers pay a bill without logging in. Have your policy or account information ready, and save the confirmation after you submit the payment.

The company also offers paperless billing. After making a payment, review your account or billing statement to confirm that it posted and keep the confirmation for your records.

Whichever method you choose, save your billing statements and payment confirmations until the policy term ends. If you change banks or cards, update your payment details with National General before the next draft date so a payment doesn't fail.

Tips for paying safely

• Use official channels only. Pay through National General's website, app, or the number on your statement, or through your agent.
• Check the web address before you enter card or bank details, and be wary of payment links sent by text or email.
• Keep your confirmation number for every payment.
• Ask about autopay or paid-in-full options. Some companies offer them.
• Act quickly on a late notice. Grace periods vary by company and state, and a missed payment can lead to cancellation.

Company background

About National General

National General Insurance is also referred to as National General. The company was founded in 1920 and is presented as National General, an Allstate company. Its official pages describe a network of more than 55,000 independent agents. The company’s agents represent National General across the country.

The company offers personal and commercial vehicle insurance, including auto, commercial auto, RV, motorcycle, and commercial vehicle coverage. Its listed products also include homeowners, condo, and renters insurance. National General operates in the United States.

Your agent

How Blake Insurance Group can help National General customers

We're an independent agency, so we can help you prepare for a call with National General, explain what your auto policy covers, and follow up if a claim or billing issue stalls. National General makes claim decisions and issues payments, but we can help you get a clear answer.

A claim is also a good time to check for gaps. Many drivers find out after an accident that their liability limits are low or that they don't have rental reimbursement or roadside help. Learn more about roadside assistance coverage, compare auto insurance options, or read about SR-22 insurance if your state requires a filing.

Take the next step

Need help reaching National General?

Call us and have this ready so we can help quickly.

• Your National General policy number.
• Your claim number, if you've already reported the claim.
• The date and a short description of what happened.
• Your most recent billing statement, if the question is about a payment.
• The best phone number and time to reach you.

Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.

Common questions

Frequently asked questions

Keep researching

Related guides and official sources

These Blake Insurance Group pages can help with related questions.

We checked the contact details on this page against National General's websites and these consumer sources in September 2026:

• National General: Our story (external site)
• National General: Report (external site)
• National General: Service (external site)
• National General: Official website (external site)
• NAIC: What you should know about filing an auto claim (external site)
• NAIC: Insurance fraud (external site)
• NAIC: Consumer resources and state insurance departments (external site)

Contact information disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not National General, and this page is not operated by or affiliated with National General. We gathered the phone numbers and links on this page from National General's own public websites in September 2026 so policyholders can reach the company quickly. Numbers, hours, and options can change and can differ by state, product, and policy, so confirm them on your policy documents. Claims decisions, payments, and billing are handled by the insurance company under your policy. Company names are used for identification only, and links to other websites are provided for convenience. Your policy documents control your coverage.