After-hours or urgent claim
Use the 24/7 after-hours claims line to start a claim outside your agent’s business hours.
Auto-Owners Insurance® — Claims, Billing, Roadside & Service Contacts
Neutrality notice: Blake Insurance Group is an independent agency. We are not affiliated with or endorsed by Auto-Owners Insurance. Numbers and links are provided for customer convenience.
When to call which line
Roadside help
For towing, jump-start, fuel delivery, lockout, or flat tire service—call Road Trouble Service (24/7).
Payments & billing
Make a payment or get billing help by phone or via the Customer Center portal.
Policy service
Questions on coverages, ID cards, or changes? Use Customer Center or contact your independent agent.
Auto-Owners contact directory
Last updated: . Phone links use E.164 in the href with readable US formatting in text.
| Category | How to reach Auto-Owners | Notes |
|---|---|---|
| Claims (after-hours) |
Phone: 1-888-252-4626 Web: Report a claim |
Use after your local agent is closed. Have your policy number, incident details, and photos (if safe) ready. |
| Roadside / Road Trouble Service | Phone: 1-888-869-2642 (1-888-TOW-AOIC) | 24/7 nationwide towing, jump-start, fuel delivery, lockout, flat tire. Coverage must be on your policy. |
| Payments & Billing (pay by phone) |
Phone: 1-800-288-8740 Portal: Customer Center |
Have policy number and payment method available. Some transactions require Customer Center sign-in. |
| Customer Center help | Phone: 1-844-267-0864 | Password reset / portal access assistance. |
| General information | Phone: 1-517-323-1200 | Business hours typically Mon–Fri 8:00 AM–4:30 PM ET. |
| Website / Portal | auto-owners.com | Find your local independent agent, manage policies, or start certain claim types online. |
| Mailing / Street | 6101 Anacapri Blvd, Lansing, MI 48917 | Corporate address; do not mail payments unless your statement instructs. |
| Hours | Claims after-hours & Roadside: 24/7 • General lines: Mon–Fri business hours (ET) | Times may vary on holidays. |
How to call productively
- Have your policy number, VIN (for auto), and your address ready.
- For claims: date/time, location, photos, and any police or incident report numbers.
- For billing: last payment method, statement number, and payment amount.
- Stay on the line for a reference or claim number; write it down.
FAQs
Can I file an Auto-Owners claim online?
Yes—many claim types can be initiated online via the “Report a claim” page. After-hours phone support is also available 24/7.
Is Road Trouble Service available 24/7?
Yes. The roadside hotline operates 24/7 for covered vehicles on your policy.
How do I pay my bill by phone?
Call the pay-by-phone line or sign in to Customer Center to manage payments and enroll in paperless billing.
Should I contact my agent first for claims?
During business hours, contacting your independent agent is recommended. After hours, use the 24/7 claims line.
Blake Insurance Group LLC is an independent insurance agency. All trademarks are the property of their respective owners. Licensed insurance producer (NPN 16944666). This page is provided for customer convenience; always follow instructions on your policy documents.