Medical bills
How to submit and track medical bills with Altrua HealthShare
Altrua HealthShare members may submit medical billing for consideration under their membership. Before sending a bill, contact Member Services to confirm the current process, required documents, deadlines, and available status updates. Keep copies of bills and any messages you send so you can follow up efficiently.
For help with a sharing request, call Member Services at 1-833-325-8782 during the stated hours of 8:00am to 6:00pm CST. The company also lists 1-888-244-3839 as an Altrua HealthShare phone number. The Health Wallet app is identified, and Member Services can help with current filing or tracking instructions. The official contact page is the best online starting point for current instructions.
Before you submit a bill
- Show your membership card to the provider. Ask whether they will bill the program directly or bill you.
- Ask for an itemized bill. Most sharing programs need itemized bills, not just a balance statement.
- Submit the bill the way your program requires. Use the member portal, app, email, or mail address in your member guide.
- Check your guidelines before big expenses. Many programs require pre-notification for hospital stays or major care.
- Keep copies of everything. Save bills, receipts, request numbers, and notes from every call.
What happens after you submit a bill
After Altrua HealthShare receives a bill, it reviews the request against its member guidelines. Health care sharing programs are not insurance, so there is no guarantee that a bill will be shared or paid. Guidelines can limit or exclude pre-existing conditions, certain treatments, and some types of care.
Because these programs are not insurance, they aren't subject to the same state insurance rules, and ACA protections, such as coverage for pre-existing conditions and essential health benefits, don't apply. If you disagree with a sharing decision, follow the appeal or dispute steps in your member guide and ask for the reason in writing.
Monthly share
How to pay your Altrua HealthShare monthly share
Members make monthly contributions to a shared pool, also called a sharing fund. Contact Member Services to ask which payment method applies to your membership and how to confirm that a payment posted correctly.
For current information about monthly contributions or submitted medical bills, contact Member Services at 1-833-325-8782. Member Services hours are listed as 8:00am to 6:00pm CST. Have your member details and payment information ready so the representative can help with your question.
Whichever method you choose, save your billing statements and payment confirmations for at least a year. If you change banks or cards, update your payment details with Altrua HealthShare before the next draft date so a payment doesn't fail.
Tips for paying safely
- Use official channels only. Pay through Altrua HealthShare's website, app, or the number on your statement, or through your agent.
- Check the web address before you enter card or bank details, and be wary of payment links sent by text or email.
- Keep your confirmation number for every payment.
- Ask about autopay or paid-in-full options. Some companies offer them.
- Act quickly on a late notice. Grace periods vary by company and state, and a missed payment can lead to cancellation.
Company background
About Altrua HealthShare
Altrua HealthShare operates as a Health Care Sharing Ministry, not insurance. The company states that it has more than 27 years of experience and has held recognized HCSM status since 2014. Its contact page identifies Altrua Ministries as doing business as Altrua HealthShare and Altrua SmileShare. The listed mailing location is P.O. Box 241359, Apple Valley, MN 55124.
Memberships are offered nationwide, although some sharing options may not be available in every geographic location or jurisdiction. The website lists Diamond, Emerald, Sapphire, and Ruby memberships, with features such as telemedicine, pooled office visits, maternity sharing, adoption sharing, cancer treatment sharing, laboratory services, counseling services, and dental, vision, and hearing discounts. Adoption and funeral sharing options are not available to Texas residents.
Altrua HealthShare at a glance, from the company's website
| Headquarters | Apple Valley, Minnesota. P.O. Box 241359, Apple Valley, MN 55124 |
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| Legal entity or affiliation | Altrua Ministries, doing business as Altrua HealthShare and Altrua SmileShare |
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| Products | Diamond, Emerald, Sapphire, and Ruby memberships; GEMs and MyShare are also described |
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| Where it operates | Nationwide, with some sharing options subject to geographic or jurisdictional limits |
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| Mobile app | Health Wallet app |
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Your agent
How Blake Insurance Group can help Altrua HealthShare customers
As an independent agency, we can help you understand how a sharing program differs from health insurance and whether ACA or other insured coverage would fit you better. Altrua HealthShare decides what is shared under its own guidelines.
If you want coverage with guaranteed benefits, compare insured options before your next enrollment window. Learn more about health insurance, short-term health insurance, and dental insurance.
Take the next step
Need help reaching Altrua HealthShare?
Call us and have this ready so we can help quickly.
- Your Altrua HealthShare member ID.
- Your sharing request or bill reference number, if you have one.
- The date of service and the provider's name.
- Your most recent statement, if the question is about a payment.
- The best phone number and time to reach you.
Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.
Common questions
Frequently asked questions
What is the Altrua HealthShare Member Services phone number?
Member Services can be reached at 1-833-325-8782. The contact page lists Member Services hours as 8:00am to 6:00pm CST.
How do I submit a sharing request to Altrua HealthShare?
Contact Member Services for the current submission process. Ask which medical bills and supporting documents to send, where to send them, and how to request a status update.
Can I track a submitted bill in the Health Wallet app?
The Health Wallet app is identified by Altrua HealthShare. Contact Member Services for current information about bill submission, tracking, and app support features.
How do members pay their monthly contributions?
Members make monthly contributions to a shared pool or sharing fund. Contact Member Services to ask which payment methods apply to your membership and how to confirm a payment posted.
Where is Altrua HealthShare located?
The contact page lists Altrua Ministries at P.O. Box 241359, Apple Valley, MN 55124. The page identifies Altrua Ministries as doing business as Altrua HealthShare and Altrua SmileShare.
Is Altrua HealthShare health insurance?
No. Altrua HealthShare is a health care sharing program, not insurance. Members share medical costs under the program's guidelines, and there is no guarantee that a bill will be paid. ACA protections don't apply.
Can Blake Insurance Group help me compare Altrua HealthShare with health insurance?
Yes. We can explain how sharing programs differ from ACA and other insured plans and help you compare options during an enrollment window.
Keep researching
Related guides and official sources
These Blake Insurance Group pages can help with related questions.
We checked the contact details on this page against Altrua HealthShare's websites and these consumer sources in September 2026:
Contact information disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not Altrua HealthShare, and this page is not operated by or affiliated with Altrua HealthShare. We gathered the phone numbers and links on this page from Altrua HealthShare's own public websites in September 2026 so policyholders can reach the company quickly. Numbers, hours, and options can change and can differ by state, program, and membership level, so confirm them in your member guide. Altrua HealthShare is a health care sharing program, not an insurance company, and Blake Insurance Group does not sell or endorse it. Sharing decisions are made by Altrua HealthShare under its member guidelines. Company names are used for identification only, and links to other websites are provided for convenience.
Wondering whether Altrua HealthShare is the right fit?
Blake Insurance Group can explain how sharing programs differ from health insurance and compare insured plans with you. There's no cost to ask.
