Progressive Insurance Claims in South Carolina

How to File a Progressive Insurance Claim

Progressive offers several convenient ways for South Carolina customers to file a claim:

• Online: Submit your claim via Progressive.com

• Mobile App: Upload photos, receive updates, and track your claim in real time

• Phone: Call 1-800-776-4737 (available 24/7)

• Local Agent: Contact a Progressive insurance agent in Charleston, Columbia, Greenville, or your local area

📱 Pro Tip: Use the app for fast claims like glass repairs or minor accidents.

Progressive Claims Contact Information

Need help with your claim in South Carolina?

• Claims Hotline: 1-800-776-4737

• Roadside Assistance: 1-800-776-2778

• Glass-Only Claims: Call the main number and follow the glass claim prompt

• Find a Local Agent: Use Progressive’s Agent Locator Tool

Types of Claims You Can File with Progressive

Progressive supports a wide variety of insurance claims in South Carolina:

• Auto accident claims (including liability and collision)

• Glass-only repairs (common on coastal highways)

• Storm and hurricane damage

• Theft, vandalism, or animal-related incidents

• Motorcycle, boat, and RV claims

• Homeowners and renters claims

Given the state’s coastal weather risks, comprehensive auto coverage and hurricane protection are crucial for many residents.

Timeline: How Long Do Progressive Claims Take?

Here’s a general timeline for South Carolina policyholders:

• Filing the claim: Immediately via app, web, phone, or agent

• Inspection/estimate: Within 1–3 business days

• Repair scheduling: Usually within 2–5 business days

• Claim resolution: Typically 7–14 days, depending on claim complexity

Weather-related claims may take longer during hurricane season or severe storms.

Progressive Insurance Claims Process

Here’s what to expect when filing a Progressive claim in South Carolina:

Report the claim (via mobile app, phone, online, or with your local agent)

Upload photos or schedule a damage inspection

Get an estimate from Progressive or your chosen repair shop

Approve and schedule repairs or receive payment

Progressive closes the claim once repairs are completed or funds are disbursed

Concierge service may be available in metro areas like Charleston or Columbia.

Local Repair Shops and Body Shops Approved by Progressive

Progressive’s Direct Repair Program (DRP) partners with many local repair shops throughout South Carolina:

• Caliber Collision – Charleston, Columbia, Myrtle Beach

• Gerber Collision & Glass – Rock Hill, Greenville

• Maaco – Available in several SC cities

• Other DRP-approved local shops that meet Progressive’s standards

DRP shops often offer lifetime repair warranties and work directly with Progressive for faster results.

What to Expect from a Progressive Claims Adjuster

Your Progressive claims adjuster in South Carolina will:

• Review your coverage and deductible

• Inspect damage either in-person or virtually

• Help determine liability (if applicable)

• Coordinate with repair shops and issue approvals

• Guide you through the settlement process

🚗 Many auto claims are handled completely through the mobile app with virtual inspections.

Common Reasons Progressive Claims Get Denied

Claims may be denied for reasons such as:

• Policy wasn’t active at the time of the event

• An unlisted or excluded driver was involved

• Claim was filed too late

• Missing documentation or inconsistent details

• Damage type isn’t covered (e.g., flood damage without comprehensive)

A local agent can help you appeal or clarify a denial.

Customer Reviews of Progressive’s Claims

What are South Carolinians saying about Progressive?

✅ Positive Feedback:

• Fast mobile claims process

• Helpful agents and adjusters

• Easy windshield repair appointments

⚠️ Negative Feedback:

• Delays during hurricane season

• Disagreements over total-loss valuations

• Rate increases after a claim

Checking local Google or BBB reviews by city can provide deeper insights.

State Laws That May Impact Your Claim

South Carolina laws can influence how Progressive handles your claim:

• Modified Comparative Negligence Rule: You can recover damages as long as you’re less than 51% at fault

• Right to Choose Repair Shop: You are not required to use Progressive’s DRP shops

• Hurricane Deductibles: Some property insurance policies have special deductibles for named storms

• Statute of Limitations: You typically have 3 years to file most auto or property damage claims

How a Local Insurance Agent Can Help With Your Claim

A Progressive agent in South Carolina can:

• File your claim quickly and accurately

• Explain your coverage, deductible, and hurricane policy details

• Recommend trusted repair shops near you

• Help resolve disputes or documentation issues

• Compare coverage options after a claim

Need Help With a Progressive Claim in South Carolina?
Blake Insurance Group helps clients across Charleston, Columbia, Greenville, and the Lowcountry. Whether you’re dealing with hurricane damage or a simple fender bender, our agents are here to assist you every step of the way.