Progressive Insurance Claims in Nebraska

How to File a Progressive Insurance Claim

Filing a claim in Nebraska with Progressive is fast and flexible. Choose the method that works best for you:

• Online at Progressive.com

• Mobile App (for Android and iOS) to upload photos and track progress

• By Phone: Call 1-800-776-4737 (24/7 claims hotline)

• Through a Local Agent: Speak with a Progressive agent in Omaha, Lincoln, Bellevue, or your area

Tip: Claims filed via the mobile app are often processed faster, especially for simple incidents like windshield damage or fender benders.

Progressive Claims Contact Information

Need support during the claims process in Nebraska? Use these contact options:

• Main Claims Phone Number: 1-800-776-4737

• Glass Repair: Same number – follow the prompt for glass claims

• Roadside Assistance: 1-800-776-2778

• Find a Local Agent: Use the Progressive Agent Locator

Types of Claims You Can File with Progressive

Progressive offers a wide range of claim options for Nebraska policyholders:

• Auto accident claims (including liability and collision)

• Comprehensive claims (e.g., hail, deer collisions, vandalism)

• Glass-only claims (windshields, side mirrors)

• Motorcycle, RV, and boat insurance claims

• Theft or fire-related damage

• Homeowners and renters claims

• Storm or tornado-related property damage

Because Nebraska is prone to hail and tornadoes, comprehensive coverage is highly recommended.

Timeline: How Long Do Progressive Claims Take?

Here’s what a typical claim timeline looks like for Nebraska customers:

• File your claim: Immediately via phone, app, or online

• Schedule inspection: Within 1–3 business days

• Estimate and approval: Typically within 3–5 days

• Repairs or settlement: 7–14 business days from initial claim

Progressive’s Direct Repair Program (DRP) can reduce repair delays by pre-approving trusted shops.

Progressive Insurance Claims Process

Here’s a step-by-step overview of Progressive’s process for Nebraska policyholders:

Submit your claim (app, web, phone, or agent)

Upload photos or schedule an inspection

Receive an estimate from Progressive or your preferred body shop

Repair approval and coordination

Repairs completed or settlement paid

Claim closed and follow-up survey or support provided

Some Nebraska cities may also offer Concierge Claims Services, providing one-stop drop-off and repair coordination.

Local Repair Shops and Body Shops Approved by Progressive

Progressive partners with several Nebraska-based auto body shops as part of its Direct Repair Program (DRP):

• Gerber Collision & Glass – Omaha, Lincoln

• Caliber Collision – Grand Island, Bellevue

• Service King and Maaco – Available across metro areas

• Local shops that meet Progressive’s repair standards

DRP shops often provide lifetime repair warranties and work directly with Progressive adjusters.

What to Expect from a Progressive Claims Adjuster

When you file a claim, a local adjuster may:

• Conduct an in-person or virtual inspection

• Review your policy details and deductible

• Help determine fault (if applicable)

• Coordinate with repair shops

• Provide updates and help finalize payments

Many smaller claims—especially glass or minor collisions—are handled entirely online with virtual tools.

Common Reasons Progressive Claims Get Denied

Even with valid coverage, claims may be denied for reasons such as:

• Your policy wasn’t active at the time of the incident

• An unlisted or excluded driver caused the damage

• Claim was reported too late

• Missing or insufficient documentation

• Damage isn’t covered under your plan (e.g., flood damage without comprehensive)

Your local agent can review your denial and help appeal or clarify any issues.

Customer Reviews of Progressive’s Claims

Here’s what Nebraska customers often report about Progressive’s claims service:

✅ Positive Feedback:

• Easy-to-use mobile claims process

• Helpful local adjusters and fast response times

• Reliable roadside and glass service

⚠️ Some complaints:

• Delays during storm-heavy seasons (hail, tornadoes)

• Disputes over vehicle value in total loss claims

• Rate increases after filing a claim

Check local reviews in your city for a more personalized picture.

State Laws That May Impact Your Claim

Nebraska insurance laws play a significant role in how claims are handled:

• Modified Comparative Negligence Rule: You can recover damages only if you’re less than 50% at fault

• You have the right to choose your own repair shop

• Windshield coverage may require a deductible unless full glass is added

• Statute of Limitations: You generally have 4 years to file a property damage or personal injury claim in Nebraska

How a Local Insurance Agent Can Help With Your Claim

A Progressive insurance agent in Nebraska can:

• Help file your claim accurately and on time

• Explain your coverage and deductible in plain English

• Recommend trusted local repair shops

• Assist with appeals, documentation, and follow-up

• Help review new insurance options after your claim

Need Help Filing a Progressive Claim in Nebraska?
Blake Insurance Group proudly supports Nebraska residents from Omaha to Lincoln. We help you navigate the claims process, understand your coverage, and get the support you need when it matters most. Contact us today for local help you can trust.