UnitedHealthcare vs Aetna
UnitedHealthcare and Aetna are large, established health insurance providers with extensive networks and a wide range of plan options. UnitedHealthcare’s financial strength and large provider network are notable advantages, but individual experiences with customer service may vary. Prospective members should carefully compare specific plan details, costs, and network coverage in their area to determine which insurer best meets their needs.

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Plan Options & Coverage Types
UnitedHealthcare and Aetna both offer a wide range of health insurance plans, including HMO, PPO, POS, and EPO options. UnitedHealthcare’s Options PPO plans allow members to use any doctor or facility in their national network without needing a referral. Both companies provide individual plans, employer-sponsored plans, Medicare Advantage, Medicare Supplement, Medicaid, and ACA Marketplace options.
HMO, PPO, POS, EPO Differences:
UnitedHealthcare offers extensive PPO and HMO networks, with flexible out-of-network options and more provider flexibility in PPO plans.
Aetna: Offers similar PPO, HMO, and POS plans. Their EPO plans typically have lower costs but less flexibility in choosing providers.
Individual Plans vs. Employer-Sponsored Plans:
UnitedHealthcare: Robust employer-sponsored options; individual plans limited in certain states.
Aetna: Strong presence in employer plans; individual plans increasingly integrated with CVS Pharmacy services.
Medicare Advantage vs. Medicare Supplement:
UnitedHealthcare: Extensive Medicare Advantage offerings with extra benefits (vision, dental); strong Medicare Supplement (Medigap) choices.
Aetna: Well-rated Medicare Advantage plans often include pharmacy (CVS Health) benefits and reliable Medigap plans, especially Plan G and Plan N.
Medicaid and ACA Marketplace Options:
UnitedHealthcare: Participates selectively in ACA marketplaces; widespread Medicaid management.
Aetna: Limited ACA participation post-merger with CVS; less involvement in Medicaid markets.
Cost & Affordability
UnitedHealthcare’s average monthly premium for an ACA marketplace plan is $648. Costs vary based on age, plan type, and location. For example, a 21-year-old might pay $434 monthly, while a 60-year-old could pay $1,177. Both companies offer various metal tiers (Bronze, Silver, Gold, Platinum) with different premium and out-of-pocket cost structures.
Monthly Premiums:
Both are competitive, though UnitedHealthcare is often slightly higher priced due to wider provider networks.
Deductibles and Out-of-Pocket Costs:
Comparable deductible structures; Aetna may offer more competitive options in certain regions due to CVS integration.
Copays & Coinsurance:
Both offer similar structures; UnitedHealthcare occasionally lower on preventive services.
Network Size & Provider Accessibility
UnitedHealthcare boasts an extensive provider network, with California having the largest at 133,200 healthcare professionals. Their network sizes vary by state, with Texas (124,000), New York (106,000), and Florida (99,800) also having significant coverage, but both insurers are known for their broad national coverage.
Provider Networks:
UnitedHealthcare: Extensive national network; strong hospital affiliations.
Aetna: Large, comprehensive network, especially in urban areas, enhanced through CVS Health partnerships.
Specialist Access:
Both offer robust specialist coverage; UnitedHealthcare may have easier access with fewer referrals required.
Member Benefits & Perks
UnitedHealthcare offers a rewards program for Medicare Advantage members, allowing them to earn rewards for completing health-related activities. They also provide discounts on travel, electronics, healthy food delivery, fitness gear, and more. Both companies likely offer similar wellness incentives, chronic disease management programs, and telehealth services,
Wellness Incentives:
UnitedHealthcare: Fitness memberships, incentives for preventive screenings.
Aetna: CVS Health integrations offering pharmacy benefits, wellness screenings, and incentives.
Chronic Disease Management:
Both offer strong chronic disease management programs with digital health tools.
Telehealth & Virtual Care:
Both provide robust telehealth options, but UnitedHealthcare is slightly ahead with the app and online integration.
Mental Health Coverage:
Comparable mental health services, though UnitedHealthcare frequently noted for more extensive provider network.
Customer Service & Member Experience
Satisfaction Ratings:
UnitedHealthcare is generally higher in J.D. Power rankings; Aetna is competitive but slightly lower.
Claims Processing:
Both are known for efficient claim handling; UnitedHealthcare is slightly ahead on digital claim tools.
Online & App Usability:
UnitedHealthcare offers a superior digital experience; Aetna is improving rapidly post-CVS merger.
Some UnitedHealthcare members have reported frustrations with customer service, citing long wait times and difficulties in resolving issues. However, this may not be representative of all members’ experiences. Both companies offer online portals and mobile apps for managing health plans and finding providers.
Reputation & Financial Stability
Financial Strength:
Both rated highly (A.M. Best ratings); UnitedHealthcare slightly stronger financially.
AM Best has affirmed UnitedHealth Group’s excellent credit ratings, including an A+ (Superior) Financial Strength Rating for its UnitedHealthcare subsidiaries. This reflects strong balance sheet metrics, very strong operating performance, and a favorable business profile. UnitedHealthcare maintains 54 million members and shows premium growth across most business lines.
Medicare-Specific Criteria
Star Ratings:
UnitedHealthcare consistently has high Medicare Star Ratings (4+ stars).
Aetna is improving post-CVS merger; ratings range from average to high.
Additional Benefits:
Both offer strong vision, dental, hearing, and wellness benefits; Aetna’s pharmacy integration (CVS) a unique advantage.
Employer & Small-Business Focus
Small Business Plans:
UnitedHealthcare has strong small-business options with flexibility.
Aetna offers comprehensive bundled health-pharmacy plans via CVS.
Fully Insured vs. Self-Funded:
Both insurers provide customizable self-funded solutions; UnitedHealthcare known for broader options.
Wellness Initiatives:
Aetna’s wellness incentives are enhanced by CVS Health integration; UnitedHealthcare’s incentives are widely used by larger employers.
UnitedHealthcare offers a range of group health insurance options for small businesses (2-50 employees). They provide tools for requesting quotes and exploring plans based on location. For companies with 51 or more employees, UnitedHealthcare offers customizable medical plans along with supplemental options for dental, vision, and disability coverage.
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Blake Nwosu
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