Progressive Insurance Claims in Ohio

How to File a Progressive Insurance Claim

Progressive makes it easy for Ohio policyholders to report a claim:

• Online: File through your account at Progressive.com

• Mobile App: Upload damage photos and track claim progress

• By Phone: Call 1-800-776-4737 (available 24/7)

• Through a Local Agent: Ohio-based agents in cities like Cleveland, Dayton, or Toledo can walk you through every step

Tip: Using the mobile app or website is the fastest option, but working with a local agent ensures clarity and local expertise.

Progressive Claims Contact Information

Here’s how to get support from Progressive when filing a claim in Ohio:

• Main Claims Line: 1-800-776-4737

• Roadside Assistance: 1-800-776-2778

• Glass Repairs: Same number as claims; select the glass option

• Find a Local Agent: Use Progressive’s Agent Locator Tool to find support in your Ohio city

Types of Claims You Can File with Progressive

Progressive supports a wide range of claim types in Ohio:

• Auto accidents (liability, collision, comprehensive)

• Windshield and glass damage

• Vandalism and theft

• Motorcycle, boat, and RV claims

• Homeowners and renters insurance claims

• Weather-related claims like hail, flood, or fallen tree damage

Ohio is known for seasonal storms, icy roads, and hail, making comprehensive coverage especially important for local drivers.

Timeline: How Long Do Progressive Claims Take

Most Progressive claims in Ohio are resolved within 7–14 days, depending on the severity and required documentation:

• Report filed: Same day (online or by app)

• Inspection & estimate: 1–3 business days

• Repair scheduled: 2–5 days if using a Progressive DRP shop

• Settlement or payout: Within 1–2 weeks

Using a Progressive-approved body shop in Ohio can accelerate this process due to faster communication and pre-approved estimates.

Progressive Insurance Claims Process

Here’s what Progressive’s claims process looks like in Ohio:

File the claim – online, via app, by phone, or with your agent

Submit documentation – photos, police reports, damage details

Inspection and estimate – either virtually or in-person

Choose a repair shop – use any shop or a Progressive DRP partner

Adjuster reviews and approves repairs

Repair completed or payment issued

Some Ohio drivers can take advantage of Progressive’s Concierge Claims Service, which manages everything in one place—including rentals and repairs.

Local Repair Shops and Body Shops Approved by Progressive

Progressive works with many reputable Direct Repair Program (DRP) body shops across Ohio, such as:

• Gerber Collision & Glass – Columbus, Akron, Cincinnati

• Caliber Collision – Cleveland, Dayton, Youngstown

• Maaco – Multiple statewide locations

• Service King – Various metro areas

These shops often provide lifetime warranties on their work when part of Progressive’s DRP.

Use Progressive’s Repair Network Locator to find an approved shop near you.

What to Expect from a Progressive Claims Adjuster

In Ohio, Progressive claims adjusters are responsible for:

• Inspecting vehicle or property damage

• Reviewing your policy to confirm coverage

• Determining fault in applicable situations

• Coordinating repairs or reimbursements

• Communicating throughout the claim

Minor claims are often handled with virtual estimates, while larger or disputed claims may require in-person inspections.

Common Reasons Progressive Claims Get Denied

Progressive claims can be denied in Ohio for reasons such as:

• Lapsed policy or missed payment

• An excluded driver was involved

• Insufficient documentation or proof of loss

• Delayed claim filing

• No applicable coverage for the damage claimed

If your claim is denied, a local insurance agent can help you review, appeal, or dispute the decision.

Customer Reviews of Progressive’s Claims

Ohio Progressive policyholders report a mix of experiences:

✅ Pros:

• Fast mobile claims processing

• Helpful local agents

• Good experience with glass claims and roadside help

⚠️ Cons:

• Slower service during major weather events

• Mixed reviews on total-loss settlements

• Premium increases after a claim (depending on history)

Checking local reviews on Google, Yelp, or BBB for your city can help you gauge what to expect.

State Laws That May Impact Your Claim

Ohio-specific laws can play a big role in how your claim is handled:

• Comparative Fault Rule: If you’re more than 50% at fault, you may not recover damages from the other driver’s insurance.

• Statute of Limitations: You have 2 years to file property or injury claims after an accident.

• Right to Choose Repair Shop: Ohio law allows you to pick any licensed repair facility.

• Glass Coverage: May be included in comprehensive but varies by policy—some offer zero-deductible repair options.

Understanding these laws can protect you from unfair claim denials or delays.

How a Local Insurance Agent Can Help With Your Claim

Working with an Ohio-based insurance agent has its advantages:

• Explains Ohio-specific claim laws and coverage rules

• Helps you file, track, or appeal a claim

• Coordinates with adjusters and body shops

• Recommends trustworthy local vendors

• Shops other carriers if your premium goes up after a claim

Need Help With a Progressive Claim in Ohio?
Blake Insurance Group proudly helps Ohio residents file, manage, and resolve their Progressive insurance claims. Whether you’re in Cleveland, Cincinnati, or anywhere in between, we offer local support with national reach.