Progressive Insurance Claims in New York

How to File a Progressive Insurance Claim

Filing a Progressive claim in New York is simple and can be done through several methods:

• Online at progressive.com

• Progressive Mobile App for iOS or Android

• Phone: Call 1-800-776-4737 (available 24/7)

• Through a Local Insurance Agent for more personalized guidance

Many New Yorkers prefer filing through the app or speaking to an agent in person—especially in high-density areas like NYC, where claims often involve multiple parties.

Progressive Claims Contact Information

Here’s how to get in touch with Progressive for claims help in New York:

• Main Claims Line: 1-800-776-4737

• Glass/Windshield Claims: Use the same line and select the appropriate option

• Roadside Assistance: 1-800-776-2778

• Find a Local Agent: Use this locator to connect with agents in Buffalo, Rochester, Albany, or NYC

Types of Claims You Can File with Progressive

Progressive supports a wide variety of claims for New York residents:

• Auto accidents (liability, collision, and comprehensive)

• Glass and windshield repairs

• Motorcycle, RV, and boat insurance claims

• Homeowners and renters insurance

• Flood, storm, fire, and vandalism-related claims

• Hit-and-run or uninsured motorist coverage

In New York, claims related to snow/ice damage, parking lot accidents, and urban vandalism are especially common.

Timeline: How Long Do Progressive Claims Take

While timelines can vary depending on the claim type and severity, most are resolved in 7–14 days:

• Claim filed: Immediately online, via app, or by phone

• Damage inspection: 1–3 business days

• Estimate and repair scheduling: 2–5 business days

• Settlement and payment: 1–2 weeks depending on documentation

Using a Progressive-approved body shop in New York typically speeds up this process thanks to integrated systems.

Progressive Insurance Claims Process

Here’s how the Progressive claims process works for New York policyholders:

Report the incident – via phone, app, website, or local agent

Provide documentation – photos, police report, details

Estimate and inspection – either virtual or in-person

Choose a repair shop – any shop or Progressive’s DRP partner

Work with your adjuster – finalize repair, replacement, or payout

Receive payment or repair services

Progressive’s Concierge Claims Service is available in select New York cities and can simplify the process even more.

Local Repair Shops and Body Shops Approved by Progressive

Progressive works with a trusted network of repair shops throughout New York. Some examples include:

• Gerber Collision & Glass – New York City & Long Island

• Caliber Collision – Rochester, Syracuse, Albany

• Maaco – Multiple statewide locations

• Fix Auto – Brooklyn, Queens, Staten Island

These body shops participate in Progressive’s Direct Repair Program (DRP), which can offer faster service and a lifetime warranty on repairs.

Use the Progressive Repair Network Locator to find an approved shop near you.

What to Expect from a Progressive Claims Adjuster

In New York, Progressive adjusters are responsible for:

• Reviewing your vehicle or property damage

• Verifying your coverage and deductibles

• Determining fault (if applicable)

• Coordinating with repair shops or contractors

• Helping process payment and resolution

In urban areas, most adjusters start with virtual inspections, but in-person visits are common for serious or disputed claims.

Common Reasons Progressive Claims Get Denied

Progressive may deny a claim in New York for several reasons:

• Coverage wasn’t active at the time of the incident

• An excluded or unlisted driver was involved

• Lack of timely reporting

• Insufficient documentation or evidence

• Damage type not covered (e.g., flood damage without a flood rider)

If your claim is denied, you have the right to appeal or review the decision—a local agent can help with this process.

Customer Reviews of Progressive’s Claims

Here’s what New York customers are saying about Progressive claims:

👍 Pros:

• Easy mobile app claims

• Friendly, accessible adjusters

• Convenient approved repair shops

👎 Cons:

• Delays during winter storm season

• Some complaints about payout values or repair shop communication

• Higher premiums after a claim (depending on driving history)

For more insight, check Google Reviews or Yelp based on your zip code or city.

State Laws That May Impact Your Claim

New York has unique regulations that can affect your Progressive insurance claim:

• No-Fault Insurance State: For car accidents, your own insurer covers your injuries regardless of who’s at fault.

• Time Limits: Claims must typically be filed within 30 days of the accident in no-fault cases.

• Right to Choose Your Repair Shop: You are not required to use Progressive’s recommended body shop.

• Uninsured Motorist Coverage: Must be offered and is required in many New York auto policies.

Knowing these laws helps you better understand your rights and responsibilities during the claims process.

How a Local Insurance Agent Can Help With Your Claim

A licensed New York insurance agent can assist by:

• Explaining coverage details under New York law

• Helping you file or appeal a claim

• Coordinating with Progressive claims representatives

• Recommending trusted local repair facilities

• Comparing quotes from other insurers if your premium increases post-claim

Need Help Filing a Progressive Claim in New York?
Blake Insurance Group works with drivers and homeowners across New York to help them file, resolve, and understand Progressive claims. Contact us today for local expertise and friendly support.