Progressive Insurance Claims Arizona
Progressive Insurance Claims in Arizona
If you’ve been in an accident or experienced property damage in Arizona, filing a claim with Progressive Insurance can feel overwhelming—but it doesn’t have to be. In this guide, we break down everything you need to know about Progressive Insurance claims in Arizona, including how to file, how long it takes, and how to get help from a local agent who understands Arizona laws.
How to File a Progressive Insurance Claim
You can file a Progressive Insurance claim in Arizona in several ways:
Online: Log in to your Progressive account and follow the claim prompts.
Mobile App: Use the Progressive app to file, track, and upload photos.
Phone: Call the 24/7 claims line at 1-800-PROGRESSIVE (1-800-776-4737).
Through Your Agent: If you work with a local Progressive agent in Arizona, they can walk you through the process step-by-step.
Filing online or through the app is usually the fastest method, but many Arizona residents prefer speaking directly to a local agent for personalized support.
Progressive Claims Contact Information
Here are the key contact details for Progressive Insurance claims in Arizona:
Claims Phone Number: 1-800-776-4737
Glass Claims: 1-800-776-4737, option 3
Progressive Roadside Assistance: 1-800-776-2778
Arizona Local Office Locator: Visit Progressive’s agent locator to find a local agent near you in Phoenix, Tucson, Glendale, and surrounding areas.
Types of Claims You Can File with Progressive
Progressive offers a wide range of claim types for Arizona policyholders:
Auto Accidents (comprehensive, collision, liability)
Windshield & Glass Repair
Homeowners Claims
Motorcycle, RV, and Boat Claims
Vandalism & Theft
Uninsured/Underinsured Motorist Claims
In Arizona, where monsoon storms and dust storms are common, comprehensive claims for weather damage are especially relevant.
Timeline: How Long Do Progressive Claims Take?
In Arizona, most Progressive auto insurance claims are processed within 7–14 days, depending on the severity and documentation provided. Here’s a rough timeline:
Initial Report: Same day to 24 hours
Damage Estimate: 1–3 business days
Repairs Scheduled: 2–5 days
Payment/Settlement: Within 7–10 days
Note: If you’re using a Progressive Service Center or approved body shop in Arizona, claims are often resolved faster due to streamlined communication.
Progressive Insurance Claims Process
Here’s what Arizona policyholders can expect:
Report the Incident (online, app, or phone)
Get a Damage Estimate – via photo upload or in-person inspection
Schedule Repairs – choose your own shop or a Progressive-approved repair shop
Claim Review – an adjuster verifies damages and coverage
Payment Issued – to the shop, you, or your lienholder
Many Arizona customers prefer Progressive’s Concierge Claims Service, available at certain locations, which simplifies the process by handling everything in one spot.
Local Repair Shops and Body Shops Approved by Progressive
Progressive partners with local repair shops throughout Arizona, including:
Gerber Collision & Glass – Phoenix, AZ
Service King Collision – Tucson, AZ
Caliber Collision – Glendale, AZ
Abra Auto Body Repair – Chandler, AZ
These shops are part of Progressive’s DRP (Direct Repair Program), offering guaranteed repairs for as long as you own the vehicle.
Use the Progressive repair shop locator to find the closest approved location.
What to Expect from a Progressive Claims Adjuster
Progressive adjusters in Arizona are trained to:
Assess damage in person or via photo
Verify your coverage and liability
Communicate with you and the repair shop
Offer fair settlement amounts
In Arizona, it’s common to receive a virtual inspection first, followed by an in-person visit if needed. Be prepared to provide photos, police reports, and any relevant documents.
Common Reasons Progressive Claims Get Denied
While most claims go through smoothly, here are common reasons for denial in Arizona:
Policy lapsed or unpaid
Driver not listed on policy
Excluded drivers involved
Claim filed too late
Lack of coverage (e.g., no comprehensive coverage for theft)
Inconsistent statements or lack of documentation
A local insurance agent can help you understand your rights and potentially challenge a denial.
Customer Reviews of Progressive’s Claims
Progressive gets mixed reviews in Arizona:
👍 Positive:
Fast claims processing through the mobile app
Helpful local agents in Tucson and Phoenix
Transparent tracking and updates
👎 Negative:
Delays in claims during busy seasons (e.g., after monsoon damage)
Disputes over repair costs or total loss value
Reading reviews from Arizona-specific forums like Yelp, Google, and Reddit can give more localized insight.
State Laws That May Impact Your Claim
Arizona laws play a role in how Progressive processes your claim:
Comparative Fault: Arizona is a comparative negligence state. If you’re partially at fault, your payout may be reduced accordingly.
Minimum Insurance Requirements: Arizona mandates liability minimums ($25,000 per person/$50,000 per accident).
Glass Coverage: Arizona insurers must offer zero-deductible glass repair, which Progressive includes as an option.
Local laws also dictate how long insurers have to respond to claims—usually within 15 business days.
How a Local Insurance Agent Can Help With Your Claim
Arizona residents can benefit from working with a local Progressive agent who:
Understands regional risks (monsoons, wildfires, traffic patterns)
Can explain confusing claims language
Helps with paperwork, appeals, and communication with adjusters
Recommends local repair options and legal support if needed
An independent agent can also compare Progressive with other carriers to ensure you’re getting the best value, especially if your premiums increase after a claim.
Need Help with a Progressive Insurance Claim in Arizona?
Blake Insurance Group, based in Tucson, specializes in helping Arizona drivers file, follow up, and resolve claims with Progressive. Contact us today for a free consultation or second opinion on your claim.
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See EstimateFrequently Asked Questions
How do I file a Progressive Insurance claim in Arizona?
You can file online, through the Progressive mobile app, by calling 1-800-776-4737, or by contacting your local Arizona Progressive agent.
How long does it take for Progressive to process a claim in Arizona?
Most claims are processed within 7–14 days, but simple claims like windshield repairs may be resolved in just a few days.
What types of insurance claims can I file with Progressive?
Progressive covers auto, motorcycle, RV, boat, home, glass repair, and even weather-related claims common in Arizona.
Can I choose my own repair shop in Arizona?
Yes, you can choose your own, but Progressive also has a network of approved local repair shops that offer lifetime guarantees.
What are common reasons Progressive might deny a claim?
Claims may be denied due to policy lapses, excluded drivers, late filing, or insufficient documentation.
How do I contact Progressive for claims help in Arizona?
Call 1-800-776-4737 or find a local agent near you via Progressive’s agent locator.
What role does a claims adjuster play in Arizona?
The adjuster inspects damages, determines liability, reviews coverage, and finalizes the settlement offer.
Are Arizona-specific laws important for my claim?
Yes. Arizona's comparative fault laws, deductible-free glass coverage, and state-mandated response timelines can impact your claim outcome.
What are Progressive’s reviews like in Arizona?
Customer reviews are generally positive about speed and convenience, but some mention delays during peak claim seasons.
Can a local insurance agent help with my Progressive claim?
Absolutely. Local agents understand Arizona's unique risks and laws and can help guide you through the claims or appeals process.

Blake Nwosu
Owner & Principal Agent
Expertise: All personal and commercial line insurance, including auto, home, business, health, and life insurance.
License: 16117464
Blake Insurance Group
Phone: (888) 387-3687
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