allstate roadside assistance review
As an independent insurance agent with Blake Insurance Group, I’ve seen my fair share of roadside mishaps and stranded drivers. That’s why I always stress the importance of having reliable roadside assistance for my clients across Arizona, Alabama, Florida, Georgia, New Mexico, New York, North Carolina, Oklahoma, Ohio, Texas, and Virginia. Today, I want to share my thoughts on Allstate’s roadside assistance program.
Over the years, I’ve heard countless stories from policyholders who’ve used this service and had my own experiences with it, too. Let me tell you when you’re stuck on the side of the road with a flat tire or an empty gas tank, having dependable help just a phone call away can be a real lifesaver.
Allstate is a big name in the insurance world, but how does their roadside assistance stack up? Buckle up because I’m about to give you the inside scoop. From coverage options to customer satisfaction, I’ll break down everything you need to know to decide if Allstate’s roadside assistance is right for you. So, let’s hit the road and dive into this review!
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Customer Reviews
Overview of Allstate Roadside Assistance
Core Services
Allstate roadside assistance provides several key services to help stranded motorists:
– **Towing**: If your vehicle breaks down, Allstate will tow it to a nearby repair shop. The towing distance limit depends on your specific plan, ranging from 10 miles for basic coverage to 100 miles for premium plans.
– **Battery Jump-Starts**: Dead battery? Allstate will send someone to jump-start your vehicle.
– **Flat Tire Changes**: They’ll change your flat tire with your spare.
– **Lockout Service**: If you’ve locked your keys in your car, Allstate will help you regain access.
** Fuel Delivery **: Run out of gas? Allstate will deliver fuel to your location. However, you’ll typically need to pay for the fuel itself.
Additional Benefits
Depending on the plan you choose, Allstate may offer extra perks:
– **Trip Interruption Coverage**: Some plans reimburse expenses if your trip is interrupted due to vehicle issues.
– **Tire and Wheel Repair/Replacement**: Higher-tier plans may cover tire damage due to road hazards.
Service Availability
One of the key advantages of Allstate’s roadside assistance is its availability:
– **24/7 Service**: Help is available around the clock, every day of the year.
– **Wide Coverage Area**: Service is provided across the United States and Canada.
Allstate Roadside Assistance Plans
Allstate offers three main types of roadside assistance:
Insurance Policy Add-On
Membership Plans
Pay-Per-Use Service
Let’s dive into the details of each:
Insurance Policy Add-On
This is the most basic option, ideal for Allstate auto insurance policyholders:
– Cost: About $25 per vehicle annually
– Coverage: Basic services like towing, jump starts, and tire changes
– Service Calls: Typically 4-5 per year
– Towing: Up to 10 miles per incident
Membership Plans
Allstate offers two membership plans:
Roadside Advantage
– First-Year Cost: $89 (renews at $105)
– Coverage:
– Up to 5 rescues per year
– Towing up to 10 miles per incident
– Basic services (jump starts, tire changes, lockouts, fuel delivery)
– Trip interruption coverage up to $1,500
– Tire and wheel repair/replacement reimbursement (up to $100 twice per year)
Roadside Elite
– First-Year Cost: $164 (renews at $179)
– Coverage:
– All benefits of Roadside Advantage, plus:
– Up to 7 rescues per year
– Extended towing up to 100 miles per incident
– Motorcycle and RV coverage
Both membership plans allow you to add a second household member at no extra charge.
Pay-Per-Use Service
This option is best for those who rarely need roadside assistance:
– No membership fees or annual costs
– You only pay when you use the service
– Towing starts at $154, with other service prices varying
– Available 24/7 through Allstate’s mobile app or website.
| Feature | Policy Add-On | Roadside Advantage | Roadside Elite | Pay-Per-Use |
|---|---|---|---|---|
| Annual Cost | $25 | $89 (first year) | $164 (first year) | $0 |
| Towing Limit | 10 miles | 10 miles | 100 miles | No limit (pay per mile) |
| Service Calls | 4-5 | 5 | 7 | Unlimited |
| Trip Interruption | No | $1,500 | $1,500 | No |
| RV/Motorcycle | No | No | Yes | Yes |
Comparison to Competitors
Allstate vs. AAA
Allstate holds its own against AAA in many respects, but there are some key differences:
– **Coverage Area**: Both offer nationwide coverage, but AAA’s network is often considered more extensive.
– **Membership Structure**: AAA requires an annual membership, while Allstate offers more flexible options including pay-per-use.
– **Additional Benefits**: AAA provides more travel-related perks and discounts, while Allstate focuses primarily on roadside services.
– **Towing Limits**: Allstate’s Elite plan offers up to 100 miles of towing, comparable to AAA’s Premier plan.
Allstate vs. Other Insurance-Based Programs
Compared to roadside assistance offered by other insurers:
– **Flexibility**: Allstate’s standalone plans offer more flexibility than most insurance add-ons.
– **Cost**: Allstate’s insurance add-on ($25/year per vehicle) is competitive with other insurers.
– **Service Network**: Allstate generally has a more robust network than smaller insurance companies.
When Allstate Might Not Be the Best Choice
While Allstate is a solid option, it may not be ideal for everyone:
– Frequent travelers might benefit more from AAA’s additional travel perks.
– Those who rarely need assistance might find a basic insurance add-on or pay-per-use service more cost-effective.
– Drivers of RVs or motorcycles may prefer AAA or Good Sam, which specialize in these vehicles.
My Professional Opinion
In my experience, Allstate’s roadside assistance is a strong contender, especially for those who already have Allstate insurance. However, the best choice depends on your specific needs. If you’re a frequent traveler, AAA might offer more value. If you rarely need assistance, a pay-per-use option could be more economical.
| Provider | Plan Type | Annual Cost | Towing Limit | Service Calls | Trip Interruption Coverage | Specialty Vehicle Coverage | Discounts/Perks |
|---|---|---|---|---|---|---|---|
| Allstate | Membership Plan | $89 (Advantage) | 10 miles | 5 | $1,500 | Yes (Motorcycles/RVs) | Travel discounts |
| AAA | Membership Plan | $60 (Basic) | 7 miles | 4 | $500 | Yes (RVs) | Travel perks and discounts |
| Geico | Insurance Add-On | $15 | Towing varies | Unlimited | No | No | Limited |
| Progressive | Insurance Add-On | $15 | Towing varies | Unlimited | No | No | Limited |
Is Allstate Roadside Assistance Worth It
Value Proposition
Allstate’s roadside assistance can be worthwhile, especially for those who frequently travel or own older vehicles. Its peace of mind is often worth the cost for many drivers.
Cost-Effectiveness
Allstate offers several pricing options:
– Insurance add-on: About $25 per vehicle annually
– Roadside Advantage plan: $89 for the first year, $105 after that
– Roadside Elite plan: $164 for the first year, $179 after that
– Pay-per-use: Starts at $154 per incident
For Allstate auto insurance customers, the $25 add-on is particularly cost-effective. Even one use can justify the annual cost, considering a single tow can easily exceed $100.
Coverage Comparison
Allstate’s coverage is competitive with other providers:
– Towing: Up to 10 miles (Advantage) or 100 miles (Elite)
– Basic services: Jump starts, tire changes, fuel delivery, lockout assistance
– Service calls: 5 per year (Advantage) or 7 per year (Elite)
The Elite plan’s 100-mile towing benefit is particularly generous compared to many competitors.
Flexibility
Allstate’s range of options allows customers to choose a plan that fits their needs and budget. The pay-per-use option benefits those who rarely need assistance but want the security of having a reliable service available.
Potential Drawbacks
– Higher costs for non-policyholders
– Renewal prices increase after the first year
– Some customers report long wait times during peak periods
Is It Worth It?
In my opinion, the $25 add-on is a no-brainer for Allstate policyholders. For others, it depends on your driving habits and risk tolerance. If you frequently travel long distances or own an older vehicle, the peace of mind and potential savings from even one use can make it worthwhile.
Remember, the best roadside assistance plan for you depends on your individual circumstances. As your local agent, I’m always happy to discuss your specific needs and help you make the best decision for your situation.
How Allstate Roadside Assistance Works
Requesting Assistance
**Mobile App**: The easiest way to request help is through the Allstate mobile app. Simply open the app and tap on the roadside assistance option.
**Website**: You can also request assistance through Allstate’s website at roadside.allstate.com.
**Phone**: If you prefer, you can call Allstate’s 24/7 customer service at 1-800-347-8880.
What Happens Next
**Provide Information**: You’ll need to share your location and describe your situation (e.g., flat tire, dead battery, etc.).
**Service Dispatch**: Allstate will dispatch a service provider from their network of rescue providers.
**Real-Time Tracking**: You can track the arrival of your assistance in real time through the app or website.
Typical Response Time
In my experience, most clients receive assistance within 30 minutes of their request. However, this can vary depending on your location and the current service demand.
Customer Reviews and Experiences with Allstate Roadside Assistance
Positive Experiences
Many clients have praised Allstate’s roadside assistance for its reliability and quick response times:
“When I got a flat tire on I-75 in Georgia, Allstate had someone out to help me within 30 minutes. The service was fast and professional.” – Sarah from Atlanta, GA.
“I’ve used Allstate’s roadside assistance twice in Texas, and both times, they were prompt and helpful. It’s given me peace of mind on long road trips.” – Michael from Dallas, TX.
Mixed Feedback
Some customers have had inconsistent experiences:
“I’ve had good and bad experiences with Allstate roadside in Florida. Sometimes they’re quick, other times I’ve waited over an hour.” – Lisa from Miami, FL.
“The service itself is usually good, but I’ve found their customer service can be hit or miss when trying to file a claim in Virginia.” – John from Richmond, VA.
Negative Experiences
There have been some complaints about long wait times and communication issues:
“I waited over 3 hours for assistance in rural New Mexico. It was frustrating and felt like they forgot about me.” – David from Albuquerque, NM.
“When my car broke down in upstate New York, Allstate kept transferring me between departments. It took forever to get help.” – Emily from Albany, NY.
Overall Impressions
While experiences vary, most clients find Allstate’s roadside assistance reliable, especially in urban areas. Rural customers sometimes report longer wait times. The quality of service can also depend on the local contractors Allstate uses in each area.
frequently asked questions (FAQs) about Allstate Roadside Assistance
1. Add roadside coverage to your auto insurance policy
2. Purchase a roadside membership
3. Use pay-per-use service in your time of need
- Towing for mechanical breakdowns
- Unlocking your car if you're locked out
- Fuel delivery if you run out of gas (fuel cost may be extra)
- Jump-starting a dead battery
- Changing a flat tire, including putting on your spare
- Roadside Assist: $73 for the first year, $78 for renewals
- Roadside Advantage: $89 for the first year, $105 for renewals
- Pay-per-use: Starts at $154 per tow, with additional costs for other services
- Insurance policy add-on: Starting at $25 per year
- The Allstate mobile app
- Allstate's website at roadside.allstate.com
- Calling their 24/7 customer service at 1-800-347-8880
Blake Insurance Group
Phone: (888) 387-3687
Email: [email protected]
Hours: Mon-Fri 9:00 am to 5:00 pm
Sat-Sun: Closed
Blake Nwosu
Owner & Principal Agent