Progressive Roadside Assistance
As an independent insurance agent with Blake Insurance Group, I often hear from clients looking for more than just standard auto insurance—they want peace of mind on the road. That’s where Progressive’s Roadside Assistance comes in. This service is designed to help you when you’re most vulnerable—stranded on the side of the road with a flat tire, dead battery, or empty fuel tank. But what exactly does Progressive Roadside Assistance offer, and how does it compare to other services?
In this article, we’ll dive into everything you need to know about Progressive’s Roadside Assistance, from its core benefits and cost considerations to real-life scenarios where it can be a game-changer. Whether you’re a frequent traveler or want extra security for your family’s daily commute, understanding how this service works could be crucial in making an informed decision about your auto insurance needs. Let’s explore what Progressive Roadside Assistance offers and why it might be the right choice for you.
Share This
Customer Reviews
What is Progressive Roadside Assistance?
Progressive’s roadside assistance is a comprehensive service designed to support drivers facing unexpected road issues. Here’s a breakdown of what this service includes:
– **Towing Service**: Progressive offers vehicle towing services, covering up to a 15-mile radius or to the nearest qualified repair shop. If the towing distance exceeds this limit, additional charges may apply.
Winching Service: This service is available if your vehicle is stuck in mud, snow, or sand within 100 feet of a road. Progressive will arrange to pull your car out using a motor-powered cable or chain.
– **Battery Jump-Start**: If your vehicle’s battery dies, Progressive provides on-scene jump-start services to quickly get you back on the road.
– **Fuel Delivery**: If you run out of gas, Progressive will deliver fuel to your location. While the delivery service is free, you will need to pay for the fuel itself.
– **Locksmith Services**: If you lock your keys inside your car or lose them, Progressive can send a locksmith to help you regain access. However, you will be responsible for the cost of replacement keys if needed.
– **Flat Tire Change**: Progressive’s roadside assistance includes changing a flat tire using your vehicle’s spare tire, ensuring you can continue your journey without delay.
– **On-Scene Mechanical Repairs**: The service covers up to one hour of labor for minor mechanical repairs at the scene. If more extensive repairs are needed, your vehicle may be towed to a repair facility.
Progressive’s roadside assistance is an optional add-on to your existing auto insurance policy. It provides peace of mind and convenience during roadside emergencies. This service is available 24/7 and can be accessed through Progressive’s app or by calling its assistance number.
Adding roadside assistance to your existing Progressive policy
**Step-by-Step Guide to Adding Roadside Assistance**
**Log In Online or via Mobile App**:
– Visit the Progressive website or open the Progressive mobile app.
– Log in to your account using your credentials.
**Navigate to Policy Details**:
– Once logged in, go to your policy details page.
– Look for the option to add or modify coverages.
**Select Roadside Assistance**:
– In the coverage options, find “Roadside Assistance.”
– Select this option to add it to your policy.
**Follow the Prompts**:
– Follow the on-screen instructions to complete the addition.
– Review the terms and conditions and confirm your selection.
**Call Progressive (Alternative Method)**:
– If you prefer, you can call Progressive’s customer service at 1-800-776-4737.
– A representative will guide you through the process of adding roadside assistance to your policy.
**Consider Available Discounts and Bundles**
– **Bundling Discounts**: Progressive offers discounts when you bundle multiple insurance policies, such as auto and home insurance. By bundling, you can save an average of 5% on your auto policy.
– **Multi-Policy Discounts**: If you have more than one vehicle insured with Progressive, you may qualify for a multi-policy discount, which can further reduce your premiums.
– **Snapshot Program**: Consider enrolling in Progressive’s Snapshot program, which monitors your driving habits and can lead to additional discounts if you demonstrate safe driving behaviors.
How Does Progressive Roadside Assistance Work?
Accessing Progressive Roadside Assistance is straightforward and designed for ease of use, ensuring that help is just a few taps or a call away when you need it most. Here’s how clients can request assistance:
**Using the Progressive Mobile App**
**Download the App**: Clients can download the Progressive app from the App Store for iPhones or Google Play for Android devices. This app provides a convenient way to manage your policy and access roadside assistance.
**Log In**: Log in using your Progressive account credentials once the app is installed. You can create one directly in the app if you don’t have an account.
**Request Assistance**: Navigate to the roadside assistance section within the app. You can start a roadside claim directly from here. The app also provides helpful instructions for jump-starting a battery or changing a flat tire, if needed.
**Calling Progressive Roadside Assistance**
**Dial the Assistance Number**: Clients can call Progressive’s roadside assistance at 1-800-776-2778. This hotline is available 24/7, ensuring you can get help anytime.
**Provide Information**: When you call, be ready to provide your policy number and details about your situation. This helps the representative dispatch the appropriate service provider to your location quickly.
**Online Access**
– **Website Access**: Clients can also log into their Progressive account via the website to request roadside assistance. Navigate to your policy details and select the option for roadside assistance to initiate a request.
**What to Expect**
Service Dispatch: Once you’ve made a request, Progressive will dispatch a service provider from its network to assist you. The network is extensive, covering technicians nationwide, although some customers have noted potential delays depending on location and service demand.
– **Reimbursement Option**: If you contact a local service provider directly, Progressive will still reimburse you. Submit the receipt through the app or mail it to their reimbursement address.
Progressive’s roadside assistance is designed to be user-friendly. It provides multiple ways to request help, whether through the app, phone, or online. This flexibility ensures that you can access the service in the most convenient way, providing peace of mind during roadside emergencies.
Cost of Progressive Roadside Assistance
Progressive Roadside Assistance is an optional add-on to your existing auto insurance policy, providing drivers with a range of emergency services. The cost of this service can vary, but it generally ranges from $15 to $30 for a six-month policy term or $30 to $60 per year. Sometimes, it might be as low as $16 per year, depending on your specific policy and location.
**Is It Worth the Investment?**
Whether Progressive Roadside Assistance is worth the investment largely depends on your driving habits and personal needs:
– **Frequent Drivers**: If you spend a lot of time on the road, whether for commuting or travel, having roadside assistance can provide peace of mind and save you from costly emergency services.
– **Older Vehicles**: If you drive an older vehicle that might be more prone to breakdowns, having roadside assistance can be a valuable safety net.
– **Cost-Effectiveness**: Progressive’s roadside assistance is competitively priced compared to other providers. While it may be slightly more expensive than some competitors like GEICO, which offers roadside assistance for as low as $14 per year, it is still a cost-effective option for many drivers.
– **Policy Requirements**: To add roadside assistance to your Progressive policy, you must have comprehensive collision coverage. This means the service is not available as a standalone product.
Overall, Progressive Roadside Assistance offers a good balance of cost and coverage, making it a worthwhile consideration for many drivers. However, evaluating your specific needs and comparing options is important to ensure you choose the best roadside assistance plan for your situation.
Comparing Progressive Roadside Assistance to Competitors
When comparing Progressive Roadside Assistance to similar services offered by companies like GEICO and Allstate, several factors come into play, such as coverage, cost, and additional features. Here’s a detailed comparison:
**Coverage**
Progressive offers towing to the nearest qualified repair shop within a 15-mile radius, winching if your vehicle is stuck within 100 feet of a road, battery jump-starts, fuel delivery (you pay for the fuel), locksmith services (you pay for replacement keys), and flat tire changes. Progressive also provides on-scene labor for minor repairs and will tow electric vehicles to the nearest charging station.
– **GEICO**: Covers towing to the nearest repair facility within 20 miles, battery jump-starts, tire changes if you have a spare, lockout services up to $100, winching, and fuel delivery (you pay for the fuel). GEICO’s service is available 24/7 and can be accessed via their mobile app, website, or phone.
– **Allstate**: Provides towing, battery jump-starts, fuel delivery, and lockout services. Allstate offers flexible membership levels, including the Allstate Motor Club, which provides additional perks like discounts and higher coverage limits. Non-Allstate customers can also purchase membership plans.
**Cost**
– **Progressive**: Adding roadside assistance to your policy costs between $15 and $50 annually.
**GEICO** offers one of the most affordable roadside assistance plans at approximately $14 per year per vehicle.
– **Allstate**: Charges about $25 per vehicle per year for the basic roadside assistance add-on. Membership plans with additional perks start at $89 per year.
**Response Time and Accessibility**
– **Progressive**: Provides 24/7 service through a network of technicians nationwide. Assistance can be requested via phone, online, or through their mobile app.
– **GEICO**: Typically responds within 60 minutes. The mobile app allows quick requests and includes a GPS locator to help service providers find you faster.
– **Allstate**: Offers nationwide coverage with flexible plans and additional membership perks. The response time and availability may vary based on the plan chosen.
**Unique Features**
Progressive offers trip interruption coverage in some states. This coverage covers costs like lodging and transportation if your vehicle breaks down more than 100 miles from home.
– **GEICO**: Known for its affordability and ease of access through its mobile app, which includes a service tracker to monitor the arrival of help.
**Allstate ** provides membership plans with perks similar to AAA’s, including discounts and higher coverage limits.
| Provider | Coverage | Cost (per year) | Response Time | Unique Features |
|---|---|---|---|---|
| Progressive | Towing (15 miles), winching, battery jump-starts, fuel delivery, lockout services, flat tire changes, on-scene minor repairs | $30 - $60 | Varies, 24/7 support | Trip interruption coverage in some states |
| GEICO | Towing (20 miles), battery jump-starts, tire changes, lockout services up to $100, fuel delivery | $14 | Typically within 60 minutes, 24/7 | Affordable, GPS service tracker |
| Allstate | Towing, battery jump-starts, fuel delivery, lockout services, flexible membership plans | $25 (basic plan) | Varies, available with membership plans | Membership perks and discounts |
| Farmers | Towing ($150 limit), battery jump-starts, winching, flat tire changes, lockout assistance | $23 | Immediate dispatch, arrival time varies | Covers rental vehicles |
| AAA | Towing (varies by plan), battery boost, flat tire change, fuel delivery, lockout service | $40 - $165 | Typically within an hour | Extensive membership perks, travel discounts |
| State Farm | Towing, fluid delivery, battery delivery, lockout assistance, one hour of mechanical labor | $30 | Varies, 24/7 support | Discounts with roadside providers |
Limitations and Exclusions
– **Towing Distance**: Progressive covers towing to the nearest qualified repair shop within a 15-mile radius. If you choose a repair facility beyond this range, you will be responsible for the additional towing costs.
– **Number of Service Calls**: There is a limit to the number of roadside assistance claims you can make within six months. Typically, this limit is three claims per vehicle. Exceeding this limit may result in additional charges or increased insurance premiums.
– **Off-Road Situations**: Winching is only available if your vehicle is stuck within 100 feet of a road. Progressive does not cover off-road towing, so you may need to arrange and pay for the service independently if your vehicle is off-road.
– **Vehicle-Specific Coverage**: Roadside assistance only applies to the vehicles listed on your policy. It does not extend to rental cars or vehicles not insured under your Progressive policy.
– **Accident-Related Towing**: Towing services after an accident are not covered under roadside assistance. These may be covered under other parts of your auto insurance policy, such as collision coverage.
– **Costs for Fuel and Keys**: While fuel delivery is included, you must pay for fuel. Similarly, if you require a locksmith, the service is covered, but you must pay for replacement keys if necessary.
Service Availability: Some services and coverage options may vary by state, and not all services are available in every location. It’s important to check your specific policy and state regulations for details.
Customer satisfaction and Reviews Progressive Roadside Assistance
Progressive Roadside Assistance has received mixed reviews in terms of customer satisfaction. Here are some key points:
– **Customer Satisfaction Scores**: According to the J.D. Power 2024 U.S. Auto Insurance Study, Progressive’s customer satisfaction scores are lower than GEICO’s in nine out of 11 regions.
– **Overall Ratings**: Progressive roadside assistance earned a 9.0 out of 10.0 stars for its great coverage, good reputation, and nationwide motorcycle availability.
– **Customer Reviews**: Progressive insurance reviews rate the company with nearly 1.1 out of 5.0 stars overall, indicating a mixed response from customers.
– **Claims Satisfaction**: In the J.D. Power 2022 U.S. Auto Claims Satisfaction Study, Progressive scored 889 out of 1,000 points, around the industry average.
– **Response Time**: The average response time for Progressive roadside assistance is about an hour, but this can vary depending on weather conditions, provider availability, and the equipment needed.
FAQs related to Progressive Roadside Assistance
Blake Nwosu
Owner & Principal Agent
Blake Insurance Group
Phone: (888) 387-3687
Email: [email protected]
Hours: Mon-Fri 9:00 am to 5:00 pm
Sat-Sun: Closed