SBLI (Savings Bank Life Insurance of Massachusetts) — Contact Directory & Support
Nationwide Independent agency — we are not affiliated with SBLI Last updated: 2025-10-07
Contact directory
Use the lines below to reach SBLI for policy service, payments, and claims. Have your policy number and recent correspondence ready.
| Category | How to reach | Notes |
|---|---|---|
| Customer Service (All Policies) |
Phone: 1-800-694-7254 Email: customerservice@sbli.com |
Address changes, billing, forms, and general policy service. |
| Payments |
Phone Pay: 1-800-694-7254 (Option 1) Mail: SBLI Payment Center, PO Box 55249, Boston, MA 02205-5249 |
Include policy number on checks/money orders. |
| Claims & Status | Phone: 1-800-694-7254 | Have beneficiary info and certified documents when applicable. |
| Ownership/Beneficiary Changes |
Email: records@sbli.com Fax: 781-994-4240 Mail: SBLI, PO Box 4048, Woburn, MA 01801-4048 |
Use the appropriate ownership/beneficiary form; signatures may be required. |
| Member/Account Portal | Portal: my.sbli.com (policy access & documents) | For login issues, contact customer service. |
How to contact productively
Before you call
- Keep your policy number, date of birth, and mailing address handy.
- For changes: have the correct beneficiary/owner info and any required IDs.
- For payments: note the amount and draft date you want to use.
If lines are busy
- Try mid-morning or mid-week to reduce hold times.
- Ask to be routed directly to the appropriate team (billing, records, claims).
- Need coverage help? Compare life options.
FAQs
What’s the main SBLI customer service number?
Call 1-800-694-7254 for service, payments, and general questions.
Where do I mail premium payments?
SBLI Payment Center, PO Box 55249, Boston, MA 02205-5249. Include your policy number.
How do I change my beneficiary or owner?
Email records@sbli.com, fax 781-994-4240, or mail to PO Box 4048, Woburn, MA 01801-4048 using the correct form.
How can I view my policy online?
Use the member portal at my.sbli.com. If you have trouble logging in, call customer service.
Related links
Disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not affiliated with or endorsed by SBLI. Product names, logos, and brands are property of their respective owners. Licensed insurance producer (NPN 16944666).