Customer Relations
For general policy questions, help with documents, billing issues, and routing to the right department.
Kemper Preferred — Customer Relations, Payments & Policy Service
Neutrality notice: Blake Insurance Group is an independent agency. We’re not affiliated with or endorsed by Kemper. Contacts below are provided for customer convenience.
When to use which contact
Online Account
Use the eKemper portal to view your policy, make payments, retrieve ID cards, and check messages.
Quotes
Compare carriers and explore options using our secure quote tool.
Kemper Preferred contact directory
Last updated: . Phone links use E.164 in the href with readable US formatting in text.
| Category | How to reach Kemper Preferred | Notes |
|---|---|---|
| Customer Relations (Mon–Fri, 8:00 a.m.–8:00 p.m. ET) |
Phone: 1-877-252-7878 Email: CustomerRelations@kemper.com |
Have your policy number, mailing address, and a brief description of your request. |
| Policyholder Portal | Website: eKemper login | View policies, make payments, download ID cards, and manage account settings. |
| Payments & Billing | Portal: Pay online | For mail-in payments, use the remit address printed on your invoice/statement. |
How to contact productively
- Keep your policy number, driver’s license (if auto), and mailing address handy.
- For billing questions, have your last invoice and payment method available.
- If emailing Customer Relations, include your policy number in the subject line.
- Request and note a reference number before ending any call or message thread.
FAQs
What can Customer Relations handle?
General policy questions, billing assistance, proof of insurance, and routing to claims or underwriting when needed.
Where do I make a payment?
Use the eKemper portal to make a one-time payment or set up recurring payments.
How do I get my ID cards?
Log in to the eKemper portal to download or print ID cards instantly.
Blake Insurance Group LLC is an independent insurance agency. All trademarks are property of their respective owners. Licensed insurance producer (NPN 16944666). This page is provided for customer convenience; always follow the instructions on your policy documents and billing notices.