Guarantee Trust Life Insurance Company (GTL) — Contact Directory & Support
Nationwide Independent agency — we are not affiliated with GTL Last updated: 2025-10-06
Contact directory
Use the table below to reach Guarantee Trust Life Insurance Company (GTL) for customer service, claims, provider questions, and student/special risk. Have your policy number, date of birth, and recent correspondence ready.
| Category | How to reach | Notes |
|---|---|---|
| Customer Service / Policyholder Inquiries |
Phone: 1-800-338-7452 Portal: myaccount.gtlic.com |
Hours: Mon–Thu 7:00 a.m.–5:00 p.m. CST; Fri 8:00 a.m.–12:00 p.m. CST. Payments, ID cards, policy updates. |
| Claims (General) |
Phone: 1-800-338-7452 Forms: File a Claim |
Have claim forms, policy number, and supporting documents ready. |
| Provider Inquiries | Phone: 1-866-851-0284 | Eligibility/benefits verification and claim status for providers. |
| Student Claims / Special Risk | Phone: 1-800-622-1993 | Student accident & special risk programs. |
| Mailing Address |
P.O. Box 1144, Glenview, IL 60025 HQ: 1275 Milwaukee Ave., Glenview, IL 60025 |
Use certified mail for original documents; keep copies for your records. |
| Online Resources |
Website: gtlic.com Blake overview: blakeinsurancegroup.com/guarantee-trust-life/ |
24/7 access to portal, billing, forms, and support links. |
How to contact productively
Before you call
- Have your policy number, legal name, and date of birth.
- For claims: gather forms, bills/receipts, and physician contact info.
- For billing: have payment method and recent statement or draft notice.
If lines are busy
- Try earlier in the day or mid-week.
- Use the policyholder portal for payments and status checks.
- Need coverage help? Compare life options.
FAQs
How do I file a claim with GTL?
Start at File a Claim or call 1-800-338-7452. Have forms and supporting documents ready.
Where do I make a payment?
Use the policyholder portal at myaccount.gtlic.com or call 1-800-338-7452 for assistance.
Do you offer Medicare Supplement plans with GTL?
GTL offers Medicare Supplement and supplemental health products in select states. For options, contact us or request quotes; policy servicing remains with GTL.
Can Blake Insurance Group manage policy changes?
We’re an independent agency. We can guide you on steps and help compare options, but policy servicing and claims decisions remain with GTL.
What are GTL customer service hours?
Mon–Thu 7:00 a.m.–5:00 p.m. CST; Fri 8:00 a.m.–12:00 p.m. CST (subject to change).
Related links
Disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not affiliated with or endorsed by Guarantee Trust Life Insurance Company (GTL). Product names, logos, and brands are property of their respective owners. Licensed insurance producer (NPN 16944666).