Prudential Financial — Contact Directory & Support
Nationwide Independent agency — we are not affiliated with Prudential Financial Last updated: 2026-02-04
Contact directory
Use the lines below to reach Prudential for individual life insurance, group benefits, disability/absence, annuities, and Service Members’ Group Life Insurance (OSGLI). Have your policy/contract number and recent correspondence handy.
| Category | How to reach | Notes |
|---|---|---|
| General Customer Service (Individual) | Phone: 1-800-778-2255 | Mon–Fri, typical 8 a.m.–8 p.m. ET menu routing by product. |
| Individual Life Insurance — Claims Center | Phone: 1-855-277-8061 | Death claims and status for individual life policies. |
| Group Life Insurance — Claims | Phone: 1-800-524-0542 | Group life/AD&D claims (employer-sponsored plans). |
| Disability & Absence (Group) | Phone: 1-800-842-1718 | Mon–Fri, extended hours for disability and leave management. |
| Annuities — Service Center | Phone: 1-888-778-2888 | Contract owner support (transactions, forms, updates). |
| OSGLI (Service Members’ Group Life) | Phone: 1-800-419-1473 | Active duty, veterans, and beneficiaries — SGLI/VGLI & family coverages. |
| Group Life Claims — Mailing | P.O. Box 8517, Philadelphia, PA 19176 | Use certified mail for originals. Keep copies for your records. |
How to contact productively
Before you call
- Keep your policy/contract number, product type, and mailing address ready.
- For claims: beneficiary details, date of event, and available documents.
- For annuities: your most recent statement and banking instructions (if requesting withdrawals).
If lines are busy
- Try mid-morning or mid-week to reduce hold times.
- Ask to be routed directly to life vs. annuity vs. group/disability.
- Need new coverage? Compare life options.
FAQs
What’s the main Prudential customer service number?
Call 1-800-778-2255 for general servicing and menu routing.
How do I file an individual life claim?
Use the Claims Center at 1-855-277-8061 for help starting and checking status.
Who handles disability and absence?
Call 1-800-842-1718 for group disability and leave questions.
What’s the annuity service number?
Contact the Annuities Service Center at 1-888-778-2888.
Where do I mail group life claims?
Prudential, Group Life Claim Division, P.O. Box 8517, Philadelphia, PA 19176.
Related links
Disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not affiliated with or endorsed by Prudential Financial. Product names, logos, and brands are property of their respective owners. Licensed insurance producer (NPN 16944666).