Coverage Options

Lemonade
Lemonade’s standard renters insurance policy includes:

• Personal Property Coverage

• Personal Liability Protection

• Loss of Use (Additional Living Expenses)

• Medical Payments to Others​

Their policies are customizable, allowing policyholders to adjust coverage limits and add endorsements as needed. ​

Progressive
Progressive’s renters insurance policies typically offer:

• Personal Property Coverage

• Personal Liability Protection

• Loss of Use

• Medical Payments to Others​

Given that Progressive’s renters insurance is often provided through third-party underwriters, coverage details may vary, making it essential for customers to review their specific policy documents. ​

Optional Add-ons and Endorsements

Lemonade
Lemonade offers several optional coverages to enhance their standard policy:

• Extra Coverage for high-value items like jewelry and electronics

• Water Backup Protection

• Equipment Breakdown Coverage

• Earthquake Coverage (in select states)

• Pet Damage Liability (in some states) ​

Progressive
Progressive provides optional coverages such as:

• Water Backup Coverage

• Personal Injury Protection

• Identity Theft Protection​

However, the availability of these endorsements can depend on the third-party underwriter providing the policy. ​

Pricing and Discounts

Lemonade
Lemonade’s renters insurance policies start at $5 per month, with the average cost around $16 per month nationally. In Arizona, rates range between $10 and $15 per month. They offer discounts for bundling with other Lemonade products, such as pet or car insurance. 

Progressive
Progressive’s renters insurance averages about $13 per month nationally. They provide various discounts, including:

• Multi-policy discount when bundling with auto insurance

• Discounts for quoting in advance

• Discounts for paying the policy in full

• Paperless billing discounts ​

Availability

Lemonade
As of 2025, Lemonade’s renters insurance is available in 29 states and Washington, D.C. It’s essential to check their website to confirm availability in your specific location.

Progressive
Progressive offers renters insurance nationwide, including all 50 states and Washington, D.C., making it widely accessible to renters across the country. ​

Claims Process and Customer Experience

Lemonade
Lemonade utilizes an AI-driven claims process, with approximately 40% of claims settled instantly through their app. This streamlined approach is ideal for straightforward claims, though more complex cases may require additional time and human intervention. ​

Progressive
Progressive’s claims process can be less straightforward due to the involvement of third-party underwriters. Policyholders may need to contact the specific underwriter directly to file a claim, which can lead to confusion and potential delays. ​

Customer Satisfaction and Complaints

Lemonade
While Lemonade offers a modern, user-friendly experience, it has received a higher number of complaints than expected for a company of its size, according to the National Association of Insurance Commissioners (NAIC). ​

Progressive
Progressive has a J.D. Power customer satisfaction score of 3.72 out of 5, indicating average performance. However, some customers have reported challenges with the claims process, particularly when dealing with third-party underwriters. ​

Pros and Cons

Lemonade

Pros:

• Affordable premiums starting at $5/month

• User-friendly digital platform

• Fast claims processing with AI technology

• Charitable “Giveback” program​

Cons:

• Limited availability across states

• Higher-than-average complaint ratio

• Limited discount options

Progressive

Pros:

• Nationwide availability

• Multiple discount opportunities

• Option to bundle with other insurance products​ 

Cons:

• Claims process can be complex due to third-party underwriters

• Customer service experiences may vary​

Who Should Choose Which?

Choose Lemonade if:

• You prefer a fully digital insurance experience

• You’re tech-savvy and value quick, app-based claims processing

• You want to support charitable causes through your insurance provider​

Choose Progressive if:

• You reside in a state where Lemonade isn’t available

• You’re looking to bundle renters insurance with other policies like auto insurance

• You prefer dealing with a well-established insurance provider with nationwide reach​