Nationwide Customer Service and Claims Numbers

Nationwide phone numbers by purpose

The numbers below are the ones most policyholders need, as listed on Nationwide's contact page. Nationwide lists many more lines for retirement, annuity, and specialty products.

Source: Nationwide contact page, checked October 2026. Hours are shown as listed; some lines did not list hours.

Which number to call

• New auto or home claim: 1-800-421-3535, or report online or through the Nationwide app.
• Policy changes, ID cards, or billing: 1-877-669-6877, or contact your Nationwide agent if you have one.
• Stranded with a breakdown: roadside assistance at 1-866-854-4140, if your policy includes it.
• Business policy: commercial service at 1-888-508-8622; claims at 1-800-421-3535.
• Complaint you could not resolve: Office of Customer Relations at 1-888-999-2018.

Before you report a claim

Have this information ready to make the call faster:

• Policy number and the named insured's information.
• Date, time, and location of the loss.
• Photos and video of damage, the scene, and any injuries, taken before repairs where safe.
• Police or incident report number for crashes, thefts, and vandalism.
• Other parties' information: names, phone numbers, insurers, policy numbers, and vehicle details.
• Witness contacts and any dashcam footage.
• Receipts for emergency repairs, towing, or temporary transportation.

For home claims, take steps to prevent further damage, such as covering a damaged roof or shutting off water, and keep receipts. Do not throw away damaged items until the adjuster has documented them.

Working with an agent vs. calling the company

Nationwide sells through agents and directly. Knowing which channel you used helps you reach the right person quickly: agent-sold policies are often serviced by the agent's office first, while direct policies are serviced by the company's phone and online teams. Your declarations page usually shows the agent or servicing office. If you bought your policy through an agent, that agent can often handle policy changes, coverage questions, and documents, and can help you navigate a claim. For claims themselves, the company's claims team makes coverage decisions. Either way, keep notes of each call, including the date, the person you spoke with, and what was decided.

If you cannot resolve an issue

Most problems are solved fastest by calling the right department with your policy or claim number ready. If you cannot resolve an issue with Nationwide, these steps usually help:

1. Ask for a supervisor or the claim manager and request a written explanation of any decision.
2. Put your complaint in writing, including your policy number, claim number, dates, and what you want resolved. Keep copies.
3. Review your policy language for the coverage, exclusion, or deadline involved.
4. Contact your state insurance department. Every state has a consumer services division that accepts complaints about insurers and agents. The National Association of Insurance Commissioners also publishes complaint information about insurers.
5. Consider an attorney or public adjuster for large or disputed claims, especially where significant money is at stake.

Nationwide's Office of Customer Relations, at 1-888-999-2018, is listed for concerns that need escalation. Have your policy and claim numbers ready when you call.

Comparing other options

If you are shopping at renewal or after a rate change, compare quotes with the same liability limits, deductibles, and endorsements so you see true differences. For homes, compare roof terms, wind or hail deductibles, and water backup coverage, not just price. For auto, compare uninsured motorist limits and optional coverages. Start the new policy before canceling the old one to avoid a gap. Our car insurance comparison and home insurance comparison guides explain what to line up.

What happens after you report an auto claim

Every insurer's process differs slightly, but most auto claims follow a similar path:

1. Report the claim. You provide the facts, the other parties' information, and any police report number. You receive a claim number.
2. Assignment. An adjuster or claims team is assigned and contacts you to review details and coverage.
3. Inspection and estimate. The vehicle is inspected in person, at a repair shop, or through photos submitted in an app.
4. Repairs. In most states you can choose your repair shop. Insurers may also offer a network of shops with repair guarantees.
5. Rental and transportation. If you carry rental reimbursement, ask about daily and total limits before you pick up a car.
6. Supplements. Hidden damage found during repairs is usually handled as a supplement to the original estimate.
7. Payment. The insurer pays the shop or you, minus your deductible, or pays the vehicle's actual cash value if it is a total loss.

If another driver was at fault, you can usually choose to file with their insurer or with your own collision coverage, which may then seek reimbursement from the other insurer.

What happens after you report a home claim

Home claims start the same way, with a report and a claim number, but often involve more steps:

• Prevent further damage with reasonable temporary repairs, and keep receipts.
• Document damage with photos and video, and do not discard damaged items until they are documented.
• Meet the adjuster for an inspection, and ask how depreciation and recoverable depreciation work on your policy.
• Track living expenses if the home is unlivable; loss of use coverage may reimburse them.
• Get contractor estimates and share them with the adjuster if they differ from the insurer's estimate.

Large property claims can take weeks or months. Keeping organized records of every call, email, and receipt makes the process smoother. If you disagree with the amount offered, ask for the estimate in writing, compare it with your contractor's estimate line by line, and ask whether your policy includes an appraisal process for resolving valuation disputes. Many homeowners policies do.

Billing and payment tips

Nationwide's contact page directs insurance billing questions to the auto and property service line at 1-877-669-6877. Online accounts and the mobile app typically let you view bills, set up automatic payments, and download ID cards. If you change banks or cards, update your payment method before the next due date to avoid a late notice or cancellation.

Roadside assistance and glass claims

Roadside assistance is an optional coverage on many auto policies. Where included, it typically helps with towing, jump-starts, flat tires, lockouts, and fuel delivery, subject to limits on distance and the number of service calls. Nationwide lists its roadside line at 1-866-854-4140. Before you need it, check your declarations page to confirm the coverage is on your policy, and ask whether service calls count as claims.

Windshield and glass damage are usually handled under comprehensive coverage. Some policies include full glass coverage with no deductible, while others apply your comprehensive deductible. On newer vehicles, windshield replacement may require recalibrating driver-assistance cameras, which should be included in the repair. Our roadside assistance page explains roadside options in more detail.

What to have ready before you call or compare

These details save time with Nationwide or when comparing new quotes.

1. Policy number. From your ID card or declarations page.
2. Loss details for claims. Date, location, photos, and report numbers.
3. Other parties' information. Names, insurers, and policy numbers for crashes.
4. Current declarations pages. For accurate comparisons when shopping.
5. Property and vehicle details. Addresses, VINs, roof age, and drivers.

Nationwide FAQs

Related guides

• Car insurance comparison
• Home insurance comparison
• Roadside assistance coverage

Your next step

For an existing Nationwide policy, call 1-877-669-6877, or 1-800-421-3535 to report a claim. If you want to compare other options, request a quote and we will review what is available.