Need help with a Progressive policy, claim, roadside request, or payment? This page lists the most-requested Progressive contact methods in one place—organized by purpose so you can reach the right team faster. Neutrality note: Blake Insurance Group is an independent agency. We are not affiliated with or endorsed by Progressive. Information below is provided for policyholder convenience and should be verified on your policy documents or Progressive’s official website.
For auto, home, renters, or other personal policies, call the 24/7 claims line. If you’re safe and the vehicle is drivable, you can also start the claim online or via the app. Keep your policy number and incident details handy.
Use the main service/claims number if your Progressive policy includes roadside coverage. If you’re unsure whether roadside is on your policy, be prepared to verify your policy number and coverage type when you call.
To make a payment, update billing info, or ask about due dates and fees, call the dedicated payments line or manage your account through Progressive’s web portal or mobile app.
For ID cards, lienholder updates, driver/vehicle changes, address changes, and endorsements, use the policy service number. If your policy was placed through an agent, they can help coordinate updates.
Verify numbers and availability on your declarations page or Progressive.com. Some services or hours may vary by state and policy type.
| Category | How to reach Progressive | Notes |
|---|---|---|
| Claims (24/7) | 1-800-776-4737 | Have policy #, date/time/location, parties involved, and photos if available. |
| Roadside assistance | 1-800-776-4737 | Coverage must be on your policy; be ready with vehicle location and VIN. |
| Payments / Billing | 1-855-347-3939 | Update card/bank info, enroll in EFT, confirm due dates, request receipts. |
| Policy service / General help | 1-888-387-3687 | Driver/vehicle changes, ID cards, lienholder updates, address changes. |
| customerservice@progressive.com | Use your policy number in the subject line for faster routing. | |
| Website / Portal | progressive.com | Manage policy, claims, payments; access the mobile app links. |
| Mailing address | 6300 Wilson Mills Rd, Mayfield Village, OH 44143 | Use claim or billing address on your declarations if different. |
| Hours | Claims: 24/7 • Service: typical business hours (varies) | After-hours support available for emergencies via claims line. |
Tip: Keep your declarations page and ID cards accessible (app or PDF). For glass-only damage, ask if a preferred vendor network is available in your area.
No. We’re an independent agency and are not affiliated with or endorsed by Progressive. We provide contact information as a policyholder convenience.
Carriers sometimes route calls by product, state, or service center. Use the numbers on your declarations page or Progressive.com if a specialized line is listed for your policy.
Yes—if your policy was placed through our agency, we can help you prepare for the call (what to ask, what documents to have ready) and align endorsements with your needs at renewal.
Use Progressive’s portal/app to access ID cards instantly. You can also call the service number above to request emailed or mailed copies.
Ask the service team whether SR-22 is available on your policy. If you need alternatives, our agency can review options with carriers that file SR-22 in your state.
Independent agency notice. Blake Insurance Group is an independent agency. Availability, underwriting, service hours, and discounts vary by carrier and ZIP code. Brand names belong to their owners; use does not imply endorsement. Always confirm the correct phone number on your declarations or the carrier’s official site.
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