Travelers Customer Service, Claims, and Bill Pay Contacts

Contact directory

Travelers phone numbers and official links

Start with the table below. Each row shows a phone number or official link we found on Travelers's own website, plus what it's for. Tap a number to call from your phone.

Common reasons to contact Travelers

• Report a crash, theft, vandalism, or glass damage
• Ask for a tow or roadside help, if your policy includes it
• Make a payment, change a due date, or set up autopay
• Add or remove a driver or vehicle
• Request ID cards or proof of insurance
• Update a lienholder or your garaging address

Tips for a faster call

Have your Travelers policy number and the named insured's details ready before you call. Write down the date, the name of the person you speak with, and any reference or claim number they give you. If you're calling about a claim, ask what the next step is, how long it usually takes, and how you'll get updates. If you're calling about a bill, ask for the amount due, the due date, and whether your last payment has posted.

If you'd rather not wait on hold, check whether Travelers offers the same service online or in an app. Many policy changes, ID card requests, and payments can be handled without a call.

Claims

How to file and track a Travelers claim

Personal customers can report an auto, home, or personal property claim by phone or online through MyTravelers. The personal claims number is 1-800-252-4633. Travelers says online and telephone claim filing is available 24 hours a day, 365 days a year. Personal claim professionals are available Monday through Friday, 8 a.m. to 5 p.m. local time.

Business customers can report a claim online or by calling 1-800-238-6225. Travelers says business claim filing is available 24 hours a day, 365 days a year, while claim professionals are available Monday through Friday, 8 a.m. to 5 p.m. local time. The contact page references business property, general liability, and workers compensation claims.

You can check a personal or business claim online or by phone. For workers compensation claims, MyTravelers for Injured Employees lets users sign up for electronic payments, message their claim team, and view payments. Technical assistance for this tool is available at 1-844-240-7051, 24 hours a day, 365 days a year.

Before you report a claim

• Stay safe first. If anyone is hurt, call 911. If your car is drivable and it's safe, move it out of traffic.
• Collect the details. The NAIC suggests getting the other driver's name, address, and insurance company, the other car's make, model, year, and plate, witness contact information, and the officer's name and badge number.
• Note the time and place. Write down the date, time, and exact location, and take photos of the vehicles and the scene.
• Report it promptly. The NAIC advises calling the number on your proof-of-insurance card as soon as you can. Many companies also take claims in their app.
• Keep a claim file. Save your claim number, your adjuster's name, estimates, receipts, and notes from every call.

What happens after you file

After you report a claim, Travelers assigns an adjuster who reviews the facts, your coverage, and the damage. The NAIC recommends cooperating with the adjuster and asking questions if anything is unclear. Your deductible is usually subtracted from a covered payment, and if you have a car loan, the check may be made out to you and your lender.

If you disagree with a decision, ask for a written explanation and try to resolve it with Travelers first. If that doesn't work, you can contact your state insurance department. In Arizona, that's the Department of Insurance and Financial Institutions.

Billing

How to pay your Travelers bill

Personal customers can pay through MyTravelers, make a one-time payment, pay by phone at 1-888-564-5043, or mail a payment to the address listed by Travelers. Business customers can pay online through the Pay Your Bill option, make a one-time payment through Express Pay without logging in, pay by phone at 1-800-252-2268, or pay by mail. Keep your policy or billing information ready, and check MyTravelers or your billing account to confirm that a payment posted.

Travelers lists automatic recurring payments through MyTravelers for personal and business customers. Business phone payments are available 24 hours a day. Billing questions are handled Monday through Friday, 8 a.m. to 8 p.m. ET. Use the listed online, phone, recurring-payment, or mail options when you need to make a payment.

Whichever method you choose, save your billing statements and payment confirmations until the policy term ends. If you change banks or cards, update your payment details with Travelers before the next draft date so a payment doesn't fail.

Tips for paying safely

• Use official channels only. Pay through Travelers's website, app, or the number on your statement, or through your agent.
• Check the web address before you enter card or bank details, and be wary of payment links sent by text or email.
• Keep your confirmation number for every payment.
• Ask about autopay or paid-in-full options. Some companies offer them.
• Act quickly on a late notice. Grace periods vary by company and state, and a missed payment can lead to cancellation.

Company background

About Travelers

Travelers traces its founding to April 1, 1864. The company history page identifies the legal name as The Travelers Companies, Inc. and uses the Travelers and Travelers Insurance brand names. For help with a policy, use the contact information on your insurance ID card, declarations page, or billing statement along with the official Travelers contacts on this page.

The company history lists accident, liability, automobile, aircraft liability, life, cyber, and property casualty insurance among its offerings. Current contact information also references personal insurance for home, car, and boat, plus business insurance such as property, general liability, and workers compensation. The history page specifically mentions a stand-alone cyber insurance product for organizations in the United Kingdom and Ireland. Check your policy documents for the coverages, limits, exclusions, and service options that apply to you.

Your agent

How Blake Insurance Group can help Travelers customers

We're an independent agency, so we can help you prepare for a call with Travelers, explain what your auto policy covers, and follow up if a claim or billing issue stalls. Travelers makes claim decisions and issues payments, but we can help you get a clear answer.

A claim is also a good time to check for gaps. Many drivers find out after an accident that their liability limits are low or that they don't have rental reimbursement or roadside help. Learn more about roadside assistance coverage, compare auto insurance options, or read about SR-22 insurance if your state requires a filing.

Take the next step

Need help reaching Travelers?

Call us and have this ready so we can help quickly.

• Your Travelers policy number.
• Your claim number, if you've already reported the claim.
• The date and a short description of what happened.
• Your most recent billing statement, if the question is about a payment.
• The best phone number and time to reach you.

Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.

Common questions

Frequently asked questions

Keep researching

Related guides and official sources

These Blake Insurance Group pages can help with related questions.

We checked the contact details on this page against Travelers's websites and these consumer sources in September 2026:

• Travelers: Travelers history (external site)
• Travelers: Contact us (external site)
• Travelers: Pay your bill (external site)
• NAIC: What you should know about filing an auto claim (external site)
• NAIC: Insurance fraud (external site)
• NAIC: Consumer resources and state insurance departments (external site)

Contact information disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not Travelers, and this page is not operated by or affiliated with Travelers. We gathered the phone numbers and links on this page from Travelers's own public websites in September 2026 so policyholders can reach the company quickly. Numbers, hours, and options can change and can differ by state, product, and policy, so confirm them on your policy documents. Claims decisions, payments, and billing are handled by the insurance company under your policy. Company names are used for identification only, and links to other websites are provided for convenience. Your policy documents control your coverage.