Business insurance • Company review
The Hartford Reviews: Small Business Coverage, Ratings, and Customer Service
The Hartford is a large insurer rated A+ by AM Best that sells small business coverage online, by phone, and through agents. It reports more than a million small business customers, and its business claims line, 800-327-3636, is open anytime.
Here is what The Hartford sells, who stands behind its policies, and how claims and service work. Blake Insurance Group is an independent agency, and a licensed agent can compare the options we offer in your area.
Compare The Hartford with other business insurers
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Prefer to quote online yourself?
Start a business insurance quote online with one of our partners, without waiting for a call back.
Get a quote from ERGO NEXT →General liability, workers’ compensation, business owner’s policies, professional liability, and commercial auto.
Start an application with First Connect →Quotes from multiple insurance carriers through our First Connect portal.
Sponsored. Each link opens the partner’s website in a new tab, where its terms and privacy policy apply. Blake Insurance Group may be compensated if you buy.
Ways to compare your options
You can go whichever direction suits you. None of these commits you to buying.
- Quote online yourself. Use the online quote link near the top of this page.
- Ask a licensed agent. Send a request or call 888-387-3687.
- See insurers our agency can quote.
Availability varies by state, product and applicant. Insurers listed here are ones our agency currently has access to quote; that can change.
The Hartford at a glance
| Item | Details |
|---|---|
| What it is | An insurance company group selling directly and through agents |
| Who issues policies | Hartford Fire, Hartford Casualty, Sentinel, Twin City Fire, and other Hartford companies |
| Ratings | AM Best A+; S&P AA-; Moody’s A1 (as of November 2026) |
| Coverages | General liability, commercial property, business income, BOP, workers’ comp, professional liability, commercial auto, cyber |
| How you buy | Online, by phone at 855-440-1078, or through an agent |
| Small business customers | Its own pages cite 1.3 million+ and 1.5 million+ |
Sources: The Hartford vs. Hiscox (Oct. 2026); The Hartford: business contacts; The Hartford: business customer service; The Hartford: legal notice; The Hartford: claims.
How buying from The Hartford works
You can quote and buy online in a few minutes, call sales at 855-440-1078 (Monday to Friday, 8 a.m. to 8 p.m. ET), or work through a local agent. Availability depends on your state, industry, and underwriting. Once you’re insured, you can get certificates of insurance online in about five minutes, set up AutoPay, and see two years of documents.
Claims and customer service
- File a claim online in about 10 minutes, in the mobile app, or by phone at 800-327-3636, open anytime.
- Existing policy service: 866-467-8730, Monday to Friday, 8 a.m. to 8 p.m. ET, with Spanish available.
- Account and online help: 800-835-0385. Payroll billing: 877-287-1316. Premium audit: 800-447-7649.
Recent changes at The Hartford
- In February 2025 the parent company changed its name from The Hartford Financial Services Group, Inc. to The Hartford Insurance Group, Inc. and refreshed its stag logo.
Who The Hartford fits, and what to watch
Good fit if
- You want a long-established insurer with high financial strength ratings.
- You want one company for liability, property, workers’ comp, and auto.
Watch for
- Prices and eligibility vary by state and industry, so compare quotes at the same limits.
- Its own pages give different small business customer counts (1.3 million+ and 1.5 million+).
How to compare it with other options
- Line up the same coverages, limits, and deductibles on every quote, including any additional insured or waiver wording your contracts require.
- Check which insurance company actually issues the policy and its AM Best rating, which can differ from the brand you buy through.
- Ask how claims are reported and who handles them.
- Blake Insurance Group is an independent agency, not The Hartford. We can compare quotes from the insurers we offer in your state at 888-387-3687.
Before you get a The Hartford quote
- Your business type and a short description of what you do
- Annual revenue, payroll, and number of employees
- Coverage your leases or client contracts require, including limits and additional insureds
- Your claims history for the past three to five years
- Any current policies and their renewal dates
The Hartford review FAQs
What is The Hartford’s business claims number?
800-327-3636, available anytime.
What is The Hartford’s AM Best rating?
A+ as of November 2026.
Can I buy The Hartford small business insurance online?
Yes, online or by phone at 855-440-1078, or through an agent.
How do I get a certificate of insurance from The Hartford?
Online, in about five minutes; most are emailed within four hours.
Is Blake Insurance Group part of The Hartford?
No. Blake Insurance Group is an independent agency. We can compare quotes from the insurers we offer, but for an existing The Hartford policy, contact The Hartford.
Related guides
Partner quote options
Sponsored
Blake Insurance Group works with the partners below. Each link opens the partner's own website, where its terms, eligibility rules, and privacy policy apply. Blake Insurance Group may be compensated if you buy through these links.
- First Connect application: Start an application through our First Connect portal, which we use to quote coverage from multiple insurance carriers.
- ERGO NEXT Insurance (formerly NEXT Insurance): Online quotes for small business coverage, including general liability, workers’ compensation, business owner’s policies, professional liability, and commercial auto.
- Coterie small business insurance: Online quotes for business owner’s policies and general liability from Coterie, a managing general agent that also offers professional liability, cyber, and employment practices liability.
Important information
Compensation. Links in the partner section of this page are sponsored, and Blake Insurance Group may be paid if you make a purchase. Sponsored placement does not affect the other information on this page.
Independent agency. Blake Insurance Group LLC is an independent insurance agency. Licensed insurance producer NPN 16117464. Licensed states: AZ, AL, TX, CA, NY, OH, FL, NC, VA, GA, OK, NM, IA, KS, MI, NE, SC, SD, WV, IL, NJ, PA, TN, and WA. Which insurance companies we can quote depends on our current appointments, the product, and your state. Mentioning a company on this page does not mean we represent it.
Business coverage. State requirements on this page were checked against official sources in October 2026 and can change; confirm with the agency named. Coverage depends on the policy, insurer, and underwriting.
Company names. Company names are trademarks of their owners. Blake Insurance Group isn’t affiliated with the companies described unless a partner link says so, and a company named here may not be available through us. Facts checked October 2026.
Coverage terms. Descriptions are general. The policy contract controls what is covered.
Availability. Coverage, prices, and eligibility vary by company, state, and applicant, and are subject to underwriting. The issued policy controls.
Your next step
Request a quote, and a licensed agent will compare business insurance options available to us.