Prosperity Life Customer Service, Claims, and Bill Pay Contacts

Contact directory

Prosperity Life phone numbers and official links

Start with the table below. Each row shows a phone number or official link we found on Prosperity Life's own website, plus what it's for. Tap a number to call from your phone.

Common reasons to contact Prosperity Life

• File a death claim as a beneficiary
• Check a policy's cash value or loan balance
• Make a premium payment or set up bank draft
• Change a beneficiary or address
• Request an in-force illustration or policy copy
• Ask about surrenders, withdrawals, or annuity payments

Tips for a faster call

Have your Prosperity Life policy number and the named insured's details ready before you call. Write down the date, the name of the person you speak with, and any reference or claim number they give you. If you're calling about a claim, ask what the next step is, how long it usually takes, and how you'll get updates. If you're calling about a bill, ask for the amount due, the due date, and whether your last payment has posted.

If you'd rather not wait on hold, check whether Prosperity Life offers the same service online or in an app. Many policy changes, ID card requests, and payments can be handled without a call.

Claims

How to file and track a Prosperity Life claim

Prosperity Life Group’s group claims page applies to employee and group benefits purchased through an employer or association. It says members can contact the company by phone, email, or mail. The listed claims and questions number is 1-877-909-6269. The page lists claims@bbadmin.com for claims questions and gives this mailing address: PO Box 161690, Austin, TX 78746, Attn: Claims.

The claims page lists phone and customer service hours as Monday through Friday, 8:00 a.m. to 5:00 p.m. CST. When you contact the claims team, have your name, member information, claim details, and supporting documents ready. For a status update, ask the representative to confirm the claim reference and the next step in the process.

Before you report a claim

• Find the policy details. Look for the policy number and the insurance company's name on the policy, statements, or bank records showing premium payments.
• Get certified death certificates. Most companies ask for a certified copy. The funeral home can usually order several.
• Contact the company's claims team. Ask for a claim form and a list of the documents they need.
• Complete the claim form carefully. Each beneficiary usually files separately. Include your contact and tax information.
• Keep copies of everything. Save the claim number and notes from every call.

What happens after you file

After Prosperity Life receives a complete claim, it reviews the policy, the beneficiary designation, and the documents. Claims can take longer if the policy is less than two years old, the cause of death needs review, or paperwork is missing. Beneficiaries can usually choose how to receive the proceeds, such as a lump sum.

If you can't find a policy, the NAIC offers a free Life Insurance Policy Locator that searches participating companies for policies in a deceased person's name. If you disagree with a claim decision, ask Prosperity Life for a written explanation. You can also contact your state insurance department.

Billing

How to pay your Prosperity Life bill

Review your billing statement, policy materials, or account documents for payment instructions, including the applicable payment address or online option.

Prosperity Life Group lists 1-877-725-4872 as a customer service number, but the company does not label it specifically for billing or payments. Use that number to ask where to send a payment and how to confirm that it posted to your account. Have your account or policy information available when you call.

Whichever method you choose, save your billing statements and payment confirmations until the policy term ends. If you change banks or cards, update your payment details with Prosperity Life before the next draft date so a payment doesn't fail.

Tips for paying safely

• Use official channels only. Pay through Prosperity Life's website, app, or the number on your statement, or through your agent.
• Check the web address before you enter card or bank details, and be wary of payment links sent by text or email.
• Keep your confirmation number for every payment.
• Ask about autopay or paid-in-full options. Some companies offer them.
• Act quickly on a late notice. Grace periods vary by company and state, and a missed payment can lead to cancellation.

Company background

About Prosperity Life

Prosperity Life Group is a marketing name for Prosperity Group Holdings, LP and its subsidiaries, according to the company’s informational flyer. The flyer identifies 2009 as the group’s founding year. It names member companies including S.USA Life Insurance Company, Inc., National Western Life Insurance Company, SBLI USA Life Insurance Company, Inc., and Shenandoah Life Insurance Company. The group’s member companies are headquartered in New York City, New York, and Roanoke, Virginia, where stated.

The company’s materials describe life insurance and annuity products, including universal life insurance, annuities, reinsurance, and capital solutions. The group is United States-centric. SBLI USA serves the New York market. The materials state that S.USA is authorized in multiple states and the District of Columbia, while National Western Life Insurance Company is authorized in 49 states, the District of Columbia, Guam, Puerto Rico, and the U.S. Virgin Islands.

Your agent

How Blake Insurance Group can help Prosperity Life customers

As an independent agency, we can help you reach the right Prosperity Life team, organize claim paperwork, and follow up if a request stalls. Prosperity Life decides claims and issues payments, but we can help you understand the process.

We can also review whether your current coverage still fits. Learn more about life insurance, term life insurance, and final expense insurance.

Take the next step

Need help reaching Prosperity Life?

Call us and have this ready so we can help quickly.

• Your Prosperity Life policy number.
• Your claim number, if you've already reported the claim.
• The date and a short description of what happened.
• Your most recent billing statement, if the question is about a payment.
• The best phone number and time to reach you.

Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.

Common questions

Frequently asked questions

Keep researching

Related guides and official sources

These Blake Insurance Group pages can help with related questions.

We checked the contact details on this page against Prosperity Life's websites and these consumer sources in September 2026:

• Prosperity Life: About (external site)
• Prosperity Life: PLGM 2501 PLG About PLG Flyer.pdf (external site)
• Prosperity Life: Group claim (external site)
• Prosperity Life: Official website (external site)
• NAIC: Life Insurance Buyer's Guide (PDF) (external site)
• NAIC: Insurance fraud (external site)
• NAIC: Consumer resources and state insurance departments (external site)

Contact information disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not Prosperity Life, and this page is not operated by or affiliated with Prosperity Life. We gathered the phone numbers and links on this page from Prosperity Life's own public websites in September 2026 so policyholders can reach the company quickly. Numbers, hours, and options can change and can differ by state, product, and policy, so confirm them on your policy documents. Claims decisions, payments, and billing are handled by the insurance company under your policy. Company names are used for identification only, and links to other websites are provided for convenience. Your policy documents control your coverage.