Pacific Life — Contact Directory & Support
Nationwide Independent agency — we are not affiliated with Pacific Life Last updated: 2025-10-07
Contact directory
Verified contact information for Pacific Life across life insurance, annuities, and workforce benefits.
| Category | How to reach | Notes |
|---|---|---|
| Life Insurance — Customer Service |
Phone: 1-800-347-7787 Portal: life.myaccount.pacificlife.com |
Mon–Fri, 6:00 a.m.–5:00 p.m. PT. Start claims or find service forms in the portal. |
| Life Insurance — Claims |
Start: Initiate a Claim Benefit claims (workforce): (855) 810-3301 |
Group Life/AD&D/disability use the Workforce Benefits line. See claim packages below. |
| Annuities — Contract Owners |
Phone: 1-800-722-4448 Forms: Annuity Forms |
Mon–Fri, 6:00 a.m.–5:00 p.m. PT. New York: (800) 748-6907. |
| Workforce Benefits — Claims Desk |
Phone: 1-855-810-3301 Email: claims.workforcebenefits@pacificlife.com Fax: (949) 219-8872 |
Mail: Pacific Life & Annuity Co., Attn: Workforce Benefits – Claims, PO Box 2387, Omaha, NE 68103-2387. |
| Claim Packages (PDF) |
Group Life (Employer): Download Life Beneficiary: Download Short-Term Disability: Download Accelerated Benefit Option: Download |
Each PDF lists current submission addresses, email, and fax. |
| Life Division — Forms Submission |
Mail: Pacific Life Insurance Company, Life Insurance Division, PO Box 2030, Omaha, NE 68103-2030 Fax: (866) 398-0467 • Email: PolicyService@PacificLife.com |
See portal for product-specific forms and instructions. |
How to contact productively
Before you call
- Have your policy/contract number, product type (life, annuity, group), and mailing address.
- For claims: beneficiary data, date of event, and any supporting documentation.
If lines are busy
- Try mid-morning or mid-week to reduce hold times.
- Ask to be routed directly to life vs. annuity vs. workforce benefits.
- Need new coverage? Compare life options.
FAQs
What’s the main Pacific Life life-insurance service number?
1-800-347-7787 (Mon–Fri, 6:00 a.m.–5:00 p.m. PT). Source: Contact Us page.
How do I start a claim?
Start online via the life portal’s Initiate a Claim page or call 1-855-810-3301 for workforce benefits claims.
What number do I use for annuity servicing?
1-800-722-4448 (contract owners). Forms: Annuity Forms.
Where do I send workforce benefits claim documents?
Pacific Life & Annuity Co., Attn: Workforce Benefits – Claims, PO Box 2387, Omaha, NE 68103-2387. Fax (949) 219-8872. Email claims.workforcebenefits@pacificlife.com.
Can Blake Insurance Group service my Pacific Life policy?
We can guide and compare options; servicing and claims remain with Pacific Life.
Related links
Disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not affiliated with or endorsed by Pacific Life. Product names, logos, and brands are property of their respective owners. Licensed insurance producer (NPN 16944666).