Oscar Health — Contact Directory & Support
ACA Marketplace Independent agency — we are not affiliated with Oscar Last updated: 2025-10-07
Contact directory
Use the lines below to reach Oscar for member services, plan questions/enrollment, behavioral health, and claims. Have your member ID ready.
| Category | How to reach | Notes |
|---|---|---|
| Member Support / Care Team |
Phone: 1-855-672-2755 TTY 711 Email: help@hioscar.com |
Benefits, ID cards, authorizations, referrals, finding in-network care. |
| Plan Questions & Enrollment (I&F plans) | Phone: 1-855-672-2788 TTY 711 | Plan details, network questions, and help completing enrollment. |
| Behavioral Health (Optum) | Phone: 1-877-855-1317 TTY 711 | Find mental health & substance-use providers; benefits & prior auth guidance. |
| Member Claims / Reimbursement |
Mail: Oscar Insurance Company, PO Box 52146, Phoenix, AZ 85072-2146 Fax: 1-888-977-2062 |
Include claim form, itemized bill, and proof of payment. Put your member ID on each page. |
| Provider Services (FYI) | Phone: 1-855-672-2755 | For provider use (roster/authorizations). Members should use lines above. |
| Crisis Support (nationwide) | Dial or text 988 TTY 711 then 988 | 24/7 Suicide & Crisis Lifeline; call 911 for emergencies. |
How to contact productively
Before you call
- Keep your member ID, date of birth, and address handy.
- For claims: have itemized bills, receipts, and dates of service.
- For behavioral health: ask for Optum support and note preferred providers/locations.
If lines are busy
- Try mid-morning or mid-week to reduce hold times.
- Say “Care Team,” “Enrollment,” or “Behavioral Health” at the IVR to route faster.
- Shopping or renewing? Use our HealthSherpa button above to compare plans quickly.
FAQs
What’s the main Oscar member support number?
Call 1-855-672-2755 (TTY 711) for your Care Team.
Who do I call with plan questions or to finish enrollment?
Use 1-855-672-2788 (TTY 711) for Individual & Family plan questions and enrollment help.
Where do I mail a member claim?
Oscar Insurance Company, PO Box 52146, Phoenix, AZ 85072-2146. Include the claim form, itemized bill, and proof of payment.
Is there a dedicated behavioral health number?
Yes — 1-877-855-1317 via Optum (TTY 711). You can also find in-network providers in the Oscar app.
Related links
Disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not affiliated with or endorsed by Oscar Health. Product names, logos, and brands are property of their respective owners. Licensed insurance producer (NPN 16944666).