Claims
Report a new claim or track status via your policyholder account or the claims line printed on your ID card.
National General Insurance — Claims, Payments & Customer Service
Neutrality notice: Blake Insurance Group is an independent agency. We are not affiliated with or endorsed by National General Insurance. Contacts below are provided for customer convenience.
When to call which line
Payments
Pay online; many programs also support automated pay-by-phone—use the remit/phone details on your invoice.
Customer service
Use your online account or the service number on your declarations for ID cards, documents, and policy questions.
National General contact directory
Last updated: . Program phone numbers vary; when a universal number isn’t shown, use the number on your ID card or billing notice.
| Category | How to reach National General | Notes |
|---|---|---|
| Claims (reporting & status) |
Website/Portal: nationalgeneral.com Phone: Use the claims number on your ID card (many lines operate 24/7). |
Have policy number, date/time/location of loss, photos (if safe), and any incident/police report numbers. |
| Payments & Billing |
Website: Billing & Payments Mail: Follow the remit address printed on your invoice/statement. |
Keep your billing account or policy number handy for portal and check payments. |
| Customer Service / Policy Service | Website: Customer Service | General assistance for documents, ID cards, portal help, and simple policy questions; many changes handled by your agent. |
| Website | nationalgeneral.com | Programs, claims, billing, and contact links. |
How to call productively
- Have your policy number, driver’s license, and mailing address ready.
- For claims: collect photos, other party details, and any incident or police report numbers.
- For billing: check your invoice for amount due and the correct pay-by-phone or remit details.
- Ask for and record your claim or reference number before ending the call or chat.
FAQs
Can I report a claim online?
Yes—use the claims options on nationalgeneral.com or call the claims number printed on your ID card.
Where do I pay my bill?
Use the Billing & Payments section on nationalgeneral.com. If mailing a payment, follow the remit address on your invoice.
Who should I contact for policy changes?
Start with your independent agent. National General’s service team can advise which changes require agent handling.
Blake Insurance Group LLC is an independent insurance agency. All trademarks are the property of their respective owners. Licensed insurance producer (NPN 16944666). This page is provided for customer convenience; always follow the instructions on your policy documents and billing notices.