Company contacts · Updated September 2026
Mutual of Omaha Customer Service, Claims, and Bill Pay Contacts
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Mutual of Omaha customer service contacts can help with life insurance claims, online payments, and account access. This 2026 guide lists official phone numbers and links for claims, billing, and customer support. It also explains which contact applies to individual coverage, employer-sponsored policies, Medicare supplement insurance, and life insurance.
Use the contacts below to reach Mutual of Omaha or start a request online. The company provides separate guidance for individual and employer-sponsored claims. Its customer access page supports online payments and account management. Phone numbers, hours, and available services can vary by policy type and state, so review your account details before contacting the company.
Reviewed by Blake Nwosu, owner and principal agent, Blake Insurance Group LLC · Updated September 2026
Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.
Contact directory
Mutual of Omaha phone numbers and official links
Start with the table below. Each row shows a phone number or official link we found on Mutual of Omaha's own website, plus what it's for. Tap a number to call from your phone.
| What you need | How to reach Mutual of Omaha | Notes |
|---|---|---|
| Claims | 1-888-493-6902 Report a claim online (external site) | For Mutual of Omaha life insurance claims by phone or online. |
| Employer-sponsored policy claims | 1-800-775-8805 View employer claim instructions (external site) | For claims involving policies provided through an employer. |
| Billing and payments | Make a payment online (external site) | Use the customer access page to make payments or enroll in automatic deduction. |
| Customer service | 1-800-775-6000 Visit the official website (external site) | For general Mutual of Omaha customer service questions. |
| Account access | Access your account (external site) | For Medicare supplement and life insurance account access and management. |
Common reasons to contact Mutual of Omaha
- File a death claim as a beneficiary
- Check a policy's cash value or loan balance
- Make a premium payment or set up bank draft
- Change a beneficiary or address
- Request an in-force illustration or policy copy
- Ask about surrenders, withdrawals, or annuity payments
Tips for a faster call
Have your Mutual of Omaha policy number and the named insured's details ready before you call. Write down the date, the name of the person you speak with, and any reference or claim number they give you. If you're calling about a claim, ask what the next step is, how long it usually takes, and how you'll get updates. If you're calling about a bill, ask for the amount due, the due date, and whether your last payment has posted.
If you'd rather not wait on hold, check whether Mutual of Omaha offers the same service online or in an app. Many policy changes, ID card requests, and payments can be handled without a call.
The number on your Mutual of Omaha ID card, declarations page, or billing statement is the most reliable one for your policy. If a number here doesn't reach the right team, call us at (888) 387-3687 and we'll help you find it.
Claims
How to file and track a Mutual of Omaha claim
Mutual of Omaha’s claims page says customers can file a life insurance claim online or by phone. The verified claims contact is 1-888-493-6902. Use the official claims page to begin online or review the company’s instructions before calling. Have the policy number, claimant information, and relevant documents ready when you start the request.
The claims page separately identifies 1-800-775-8805 for employer-sponsored policy claims. It also specifies individual coverage only and says customers with policies through an employer should use the employer-sponsored contact. Because the instructions differ by policy type, confirm whether the coverage is individual or employer-sponsored before submitting a request.
The customer access page says customers can view recent claims information for Medicare supplement insurance. Sign in there to review available claim details. For help with individual coverage or other account questions, use the contact information on your account documents or call Mutual of Omaha customer service. Have your policy or account number ready.
Before you report a claim
- Find the policy details. Look for the policy number and the insurance company's name on the policy, statements, or bank records showing premium payments.
- Get certified death certificates. Most companies ask for a certified copy. The funeral home can usually order several.
- Contact the company's claims team. Ask for a claim form and a list of the documents they need.
- Complete the claim form carefully. Each beneficiary usually files separately. Include your contact and tax information.
- Keep copies of everything. Save the claim number and notes from every call.
What happens after you file
After Mutual of Omaha receives a complete claim, it reviews the policy, the beneficiary designation, and the documents. Claims can take longer if the policy is less than two years old, the cause of death needs review, or paperwork is missing. Beneficiaries can usually choose how to receive the proceeds, such as a lump sum.
If you can't find a policy, the NAIC offers a free Life Insurance Policy Locator that searches participating companies for policies in a deceased person's name. If you disagree with a claim decision, ask Mutual of Omaha for a written explanation. You can also contact your state insurance department.
Billing
How to pay your Mutual of Omaha bill
Mutual of Omaha’s customer access page lets customers make a payment online. Customers can also enroll in automatic deduction and change how and when they pay the bill. The page identifies Medicare supplement insurance and life insurance as supported products.
Use the official customer access link for online payment and account options. After paying, save the confirmation and check your account for the posted transaction. For payment questions, have your account number and payment confirmation available. Customer service hours shown on that page are Monday through Thursday, 7 a.m. to 5:30 p.m. CST, and Friday, 7 a.m. to 5 p.m. CST.
Whichever method you choose, save your billing statements and payment confirmations until the policy term ends. If you change banks or cards, update your payment details with Mutual of Omaha before the next draft date so a payment doesn't fail.
Tips for paying safely
- Use official channels only. Pay through Mutual of Omaha's website, app, or the number on your statement, or through your agent.
- Check the web address before you enter card or bank details, and be wary of payment links sent by text or email.
- Keep your confirmation number for every payment.
- Ask about autopay or paid-in-full options. Some companies offer them.
- Act quickly on a late notice. Grace periods vary by company and state, and a missed payment can lead to cancellation.
Company background
About Mutual of Omaha
Mutual of Omaha Companies, also known as Mutual of Omaha, was founded in 1909 and is headquartered in Omaha, Nebraska. The company is organized as a policyholder-owned mutual holding company.
The company offers workplace solutions such as life, disability, dental, vision, accident, critical illness, hospital indemnity, paid family medical leave, and employee assistance programs. Its retail solutions include term, whole, children’s whole, guaranteed issue, and universal life, along with long-term care, annuities, Medicare supplement, dental, vision, and other products. It also offers financial solutions for businesses, institutional investors, and borrowers. No states or regions are specified.
| Founded | 1909 |
|---|---|
| Headquarters | Omaha, Nebraska |
| Parent or affiliation | Policyholder-owned mutual holding company |
| Products | Workplace, retail, and financial solutions, including life insurance, Medicare supplement insurance, annuities, and related products |
Your agent
How Blake Insurance Group can help Mutual of Omaha customers
As an independent agency, we can help you reach the right Mutual of Omaha team, organize claim paperwork, and follow up if a request stalls. Mutual of Omaha decides claims and issues payments, but we can help you understand the process.
We can also review whether your current coverage still fits. Learn more about life insurance, term life insurance, and final expense insurance.
Take the next step
Need help reaching Mutual of Omaha?
Call us and have this ready so we can help quickly.
- Your Mutual of Omaha policy number.
- Your claim number, if you've already reported the claim.
- The date and a short description of what happened.
- Your most recent billing statement, if the question is about a payment.
- The best phone number and time to reach you.
Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.
Common questions
Frequently asked questions
What is the Mutual of Omaha claims phone number?
The verified claims phone number is 1-888-493-6902. Mutual of Omaha’s claims page also lists 1-800-775-8805 for employer-sponsored policy claims. Use the contact that matches the type of policy involved.
How do I file a Mutual of Omaha claim online?
Visit the official Mutual of Omaha claims page at https://www.mutualofomaha.com/support/claims. The page says customers can file a claim online or by phone. Review the instructions and have your policy details ready before you begin.
How can I pay a Mutual of Omaha bill?
Use the Mutual of Omaha customer access page to make a payment online. The page also allows customers to enroll in automatic deduction and change how and when they pay the bill. Save your confirmation and review the account to confirm the payment posted.
What are Mutual of Omaha customer service hours?
The customer access page lists hours of Monday through Thursday, 7 a.m. to 5:30 p.m. CST, and Friday, 7 a.m. to 5 p.m. CST. Check your account details and have your policy or account number ready when you contact the company.
Can I view recent Mutual of Omaha claim information online?
The customer access page says users can view recent claims information for Medicare supplement insurance. Sign in to review the available claim details, and use the contact information on your account documents for help with other products.
How do I find out if someone had a Mutual of Omaha policy?
Check the person's papers, bank statements, and mail for premium payments or statements from Mutual of Omaha. The NAIC's free Life Insurance Policy Locator can also search participating companies.
Can Blake Insurance Group help with a Mutual of Omaha claim?
Yes. If the policy was placed through us, we can help you gather documents and follow up. Mutual of Omaha makes the claim decision and issues payment.
Keep researching
Related guides and official sources
These Blake Insurance Group pages can help with related questions.
We checked the contact details on this page against Mutual of Omaha's websites and these consumer sources in September 2026:
- Mutual of Omaha: MutualFactSheet June2026.pdf (external site)
- Mutual of Omaha: Claims (external site)
- Mutual of Omaha: Customer access (external site)
- NAIC: Life Insurance Buyer's Guide (PDF) (external site)
- NAIC: Insurance fraud (external site)
- NAIC: Consumer resources and state insurance departments (external site)
Contact information disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not Mutual of Omaha, and this page is not operated by or affiliated with Mutual of Omaha. We gathered the phone numbers and links on this page from Mutual of Omaha's own public websites in September 2026 so policyholders can reach the company quickly. Numbers, hours, and options can change and can differ by state, product, and policy, so confirm them on your policy documents. Claims decisions, payments, and billing are handled by the insurance company under your policy. Company names are used for identification only, and links to other websites are provided for convenience. Your policy documents control your coverage.
Medicare disclosure: We do not offer every plan available in your area. Currently, we represent organizations that offer products in select areas. Please contact Medicare.gov, 1-800-MEDICARE, or your local State Health Insurance Assistance Program (SHIP) for information on all of your options. Blake Insurance Group is not connected with or endorsed by the U.S. government or the federal Medicare program. Medicare Advantage plans are offered by private insurance companies approved by Medicare. Enrollment in a plan depends on contract renewal.
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