MetLife Customer Service, Claims, and Bill Pay Contacts

Contact directory

MetLife phone numbers and official links

Start with the table below. Each row shows a phone number or official link we found on MetLife's own website, plus what it's for. Tap a number to call from your phone.

Common reasons to contact MetLife

• File a death claim as a beneficiary
• Check a policy's cash value or loan balance
• Make a premium payment or set up bank draft
• Change a beneficiary or address
• Request an in-force illustration or policy copy
• Ask about surrenders, withdrawals, or annuity payments

Tips for a faster call

Have your MetLife policy number and the named insured's details ready before you call. Write down the date, the name of the person you speak with, and any reference or claim number they give you. If you're calling about a claim, ask what the next step is, how long it usually takes, and how you'll get updates. If you're calling about a bill, ask for the amount due, the due date, and whether your last payment has posted.

If you'd rather not wait on hold, check whether MetLife offers the same service online or in an app. Many policy changes, ID card requests, and payments can be handled without a call.

Claims

How to file and track a MetLife claim

MetLife uses different claim steps based on your coverage. For life insurance that was not purchased through an employer, file online at metlife.com/lifeinsuranceclaims or complete the applicable form and send it by mail, fax, or email. Individual beneficiaries and trusts or other entities use separate forms. For employer-provided life insurance, contact the insured's employer for next steps. Beneficiaries can submit a claim form by mail, fax, email, or online.

For disability or leave claims, notify the employer and file through the MyBenefits portal. Some groups must use another filing method. If you need help filing a disability claim, call 888-608-6665. For auto or home claims, call 1-800-854-6011. MetLife lists that claims service as available 24/7/365.

To check the status of a group life claim or ask about a submitted group life claim, call 1-800-638-6420 and select Prompt 2. The Group Life Claims Customer Service Center is open Monday through Thursday from 8:00 a.m. to 8:00 p.m. ET and Friday from 8:00 a.m. to 5:00 p.m. ET. Group life claim documents can also be emailed to lifeclaimsubmit@metlife.com.

Before you report a claim

• Find the policy details. Look for the policy number and the insurance company's name on the policy, statements, or bank records showing premium payments.
• Get certified death certificates. Most companies ask for a certified copy. The funeral home can usually order several.
• Contact the company's claims team. Ask for a claim form and a list of the documents they need.
• Complete the claim form carefully. Each beneficiary usually files separately. Include your contact and tax information.
• Keep copies of everything. Save the claim number and notes from every call.

What happens after you file

After MetLife receives a complete claim, it reviews the policy, the beneficiary designation, and the documents. Claims can take longer if the policy is less than two years old, the cause of death needs review, or paperwork is missing. Beneficiaries can usually choose how to receive the proceeds, such as a lump sum.

If you can't find a policy, the NAIC offers a free Life Insurance Policy Locator that searches participating companies for policies in a deceased person's name. If you disagree with a claim decision, ask MetLife for a written explanation. You can also contact your state insurance department.

Billing

How to pay your MetLife bill

Check your policy, billing statement, or employer materials for the payment instructions that apply to your coverage. Have your policy or account number ready, and confirm that the payment posted after submitting it.

For payment help, use the contact information on your billing statement or policy materials. Check the payment amount, due date, and account number before submitting payment. Keep the confirmation or receipt so you can verify the payment if a question arises.

Whichever method you choose, save your billing statements and payment confirmations until the policy term ends. If you change banks or cards, update your payment details with MetLife before the next draft date so a payment doesn't fail.

Tips for paying safely

• Use official channels only. Pay through MetLife's website, app, or the number on your statement, or through your agent.
• Check the web address before you enter card or bank details, and be wary of payment links sent by text or email.
• Keep your confirmation number for every payment.
• Ask about autopay or paid-in-full options. Some companies offer them.
• Act quickly on a late notice. Grace periods vary by company and state, and a missed payment can lead to cancellation.

Company background

About MetLife

MetLife states that its history began in 1863. During the Civil War, the company provided insurance for soldiers. It later offered “industrial” insurance plans. For questions about a current policy, use the customer service contact listed on this page and have your policy information ready.

MetLife's pages identify employee group benefits and Retirement Planning on the main site. Its claims page lists life, annuities, disability, long-term care, critical illness, auto, home, Total Control Account, dental, and group life. The main site states that MetLife operates in the United States. For product-specific help, use the claim or customer service route that matches your coverage.

Your agent

How Blake Insurance Group can help MetLife customers

As an independent agency, we can help you reach the right MetLife team, organize claim paperwork, and follow up if a request stalls. MetLife decides claims and issues payments, but we can help you understand the process.

We can also review whether your current coverage still fits. Learn more about life insurance, term life insurance, and final expense insurance.

Take the next step

Need help reaching MetLife?

Call us and have this ready so we can help quickly.

• Your MetLife policy number.
• Your claim number, if you've already reported the claim.
• The date and a short description of what happened.
• Your most recent billing statement, if the question is about a payment.
• The best phone number and time to reach you.

Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.

Common questions

Frequently asked questions

Keep researching

Related guides and official sources

These Blake Insurance Group pages can help with related questions.

We checked the contact details on this page against MetLife's websites and these consumer sources in September 2026:

• MetLife: Our history (external site)
• MetLife: File a claim (external site)
• MetLife: Official website (external site)
• NAIC: Life Insurance Buyer's Guide (PDF) (external site)
• NAIC: Insurance fraud (external site)
• NAIC: Consumer resources and state insurance departments (external site)

Contact information disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not MetLife, and this page is not operated by or affiliated with MetLife. We gathered the phone numbers and links on this page from MetLife's own public websites in September 2026 so policyholders can reach the company quickly. Numbers, hours, and options can change and can differ by state, product, and policy, so confirm them on your policy documents. Claims decisions, payments, and billing are handled by the insurance company under your policy. Company names are used for identification only, and links to other websites are provided for convenience. Your policy documents control your coverage.