ManhattanLife Customer Service, Claims, and Bill Pay Contacts

Contact directory

ManhattanLife phone numbers and official links

Start with the table below. Each row shows a phone number or official link we found on ManhattanLife's own website, plus what it's for. Tap a number to call from your phone.

Common reasons to contact ManhattanLife

• File a death claim as a beneficiary
• Check a policy's cash value or loan balance
• Make a premium payment or set up bank draft
• Change a beneficiary or address
• Request an in-force illustration or policy copy
• Ask about surrenders, withdrawals, or annuity payments

Tips for a faster call

Have your ManhattanLife policy number and the named insured's details ready before you call. Write down the date, the name of the person you speak with, and any reference or claim number they give you. If you're calling about a claim, ask what the next step is, how long it usually takes, and how you'll get updates. If you're calling about a bill, ask for the amount due, the due date, and whether your last payment has posted.

If you'd rather not wait on hold, check whether ManhattanLife offers the same service online or in an app. Many policy changes, ID card requests, and payments can be handled without a call.

Claims

How to file and track a ManhattanLife claim

ManhattanLife says members can submit claims through the Customer Portal. The policyholders page also describes a free mobile app and a mobile-friendly website for uploading a downloaded document from the Claim Forms page. The company’s user-login page names the Easy Upload App as a tool for sending documents. Use the official policyholder or login page to select the available submission route for your account.

For claim assistance, the verified claims number is 1-800-669-9030 (toll-free). Before you call, have your policy or member information, the claimant’s details, and any claim documents ready. Keep a copy of what you submitted, along with the date and confirmation details, so you can follow up efficiently if needed.

Before you report a claim

• Find the policy details. Look for the policy number and the insurance company's name on the policy, statements, or bank records showing premium payments.
• Get certified death certificates. Most companies ask for a certified copy. The funeral home can usually order several.
• Contact the company's claims team. Ask for a claim form and a list of the documents they need.
• Complete the claim form carefully. Each beneficiary usually files separately. Include your contact and tax information.
• Keep copies of everything. Save the claim number and notes from every call.

What happens after you file

After ManhattanLife receives a complete claim, it reviews the policy, the beneficiary designation, and the documents. Claims can take longer if the policy is less than two years old, the cause of death needs review, or paperwork is missing. Beneficiaries can usually choose how to receive the proceeds, such as a lump sum.

If you can't find a policy, the NAIC offers a free Life Insurance Policy Locator that searches participating companies for policies in a deceased person's name. If you disagree with a claim decision, ask ManhattanLife for a written explanation. You can also contact your state insurance department.

Billing

How to pay your ManhattanLife bill

ManhattanLife’s user-login page says the VB Employer Portal allows employers and benefit administrators to view group-policy billing. Employers should sign in with their portal credentials and review the account details shown for the applicable group policy.

For account access, use the official user-login page. Check your billing materials for the amount due, due date, payment address, and any available electronic payment instructions. After making a payment, save the confirmation and compare it with your next billing statement. For help, contact ManhattanLife customer service at 1-800-877-7705 (toll-free).

Whichever method you choose, save your billing statements and payment confirmations until the policy term ends. If you change banks or cards, update your payment details with ManhattanLife before the next draft date so a payment doesn't fail.

Tips for paying safely

• Use official channels only. Pay through ManhattanLife's website, app, or the number on your statement, or through your agent.
• Check the web address before you enter card or bank details, and be wary of payment links sent by text or email.
• Keep your confirmation number for every payment.
• Ask about autopay or paid-in-full options. Some companies offer them.
• Act quickly on a late notice. Grace periods vary by company and state, and a missed payment can lead to cancellation.

Company background

About ManhattanLife

ManhattanLife traces its history to 1850. The company’s historical information says operations were approved on May 29, 1850, and the company opened at 108 Broadway on August 1, 1850. The company later unified its brand under ManhattanLife. The site lists Houston, Texas, and Great Neck, New York, in its headquarters information.

The company’s listed businesses include Manhattan Life Insurance Company, ManhattanLife Insurance and Annuity Company, Standard Life And Casualty Insurance Company, Western United Life Insurance Company, and Western United Life Assurance Company. ManhattanLife offers health insurance, life insurance, annuity products, supplemental health insurance, voluntary benefits, and group policies. Its site states that it has a national reach in every state and U.S. territory.

Your agent

How Blake Insurance Group can help ManhattanLife customers

As an independent agency, we can help you reach the right ManhattanLife team, organize claim paperwork, and follow up if a request stalls. ManhattanLife decides claims and issues payments, but we can help you understand the process.

We can also review whether your current coverage still fits. Learn more about life insurance, term life insurance, and final expense insurance.

Take the next step

Need help reaching ManhattanLife?

Call us and have this ready so we can help quickly.

• Your ManhattanLife policy number.
• Your claim number, if you've already reported the claim.
• The date and a short description of what happened.
• Your most recent billing statement, if the question is about a payment.
• The best phone number and time to reach you.

Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.

Common questions

Frequently asked questions

Keep researching

Related guides and official sources

These Blake Insurance Group pages can help with related questions.

We checked the contact details on this page against ManhattanLife's websites and these consumer sources in September 2026:

• ManhattanLife: 175years (external site)
• ManhattanLife: About us (external site)
• ManhattanLife: Policyholders (external site)
• ManhattanLife: User logins (external site)
• NAIC: Life Insurance Buyer's Guide (PDF) (external site)
• NAIC: Insurance fraud (external site)
• NAIC: Consumer resources and state insurance departments (external site)

Contact information disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not ManhattanLife, and this page is not operated by or affiliated with ManhattanLife. We gathered the phone numbers and links on this page from ManhattanLife's own public websites in September 2026 so policyholders can reach the company quickly. Numbers, hours, and options can change and can differ by state, product, and policy, so confirm them on your policy documents. Claims decisions, payments, and billing are handled by the insurance company under your policy. Company names are used for identification only, and links to other websites are provided for convenience. Your policy documents control your coverage.