Liberty Bankers Customer Service, Claims, and Bill Pay Contacts

Contact directory

Liberty Bankers phone numbers and official links

Start with the table below. Each row shows a phone number or official link we found on Liberty Bankers's own website, plus what it's for. Tap a number to call from your phone.

Common reasons to contact Liberty Bankers

• File a death claim as a beneficiary
• Check a policy's cash value or loan balance
• Make a premium payment or set up bank draft
• Change a beneficiary or address
• Request an in-force illustration or policy copy
• Ask about surrenders, withdrawals, or annuity payments

Tips for a faster call

Have your Liberty Bankers policy number and the named insured's details ready before you call. Write down the date, the name of the person you speak with, and any reference or claim number they give you. If you're calling about a claim, ask what the next step is, how long it usually takes, and how you'll get updates. If you're calling about a bill, ask for the amount due, the due date, and whether your last payment has posted.

If you'd rather not wait on hold, check whether Liberty Bankers offers the same service online or in an app. Many policy changes, ID card requests, and payments can be handled without a call.

Claims

How to file and track a Liberty Bankers claim

Liberty Bankers provides claim forms on its official resources page for Accident Policy and Rider; Cancer, Heart, Stroke, and Critical Care; Hospital Indemnity Plus; and other listed services. Review the instructions for the applicable product, gather the requested documents, and follow the submission directions on the form.

For a life insurance death claim, the company instructs customers to contact the Policy Service Department at 1-800-745-4927. The same number is listed for life policy information, beneficiary changes, and address updates, as well as annuity customer service. Before calling, have the policy number, insured person's information, claimant details, and relevant claim documents ready. Use the official resources page to find the appropriate form and instructions.

Before you report a claim

• Find the policy details. Look for the policy number and the insurance company's name on the policy, statements, or bank records showing premium payments.
• Get certified death certificates. Most companies ask for a certified copy. The funeral home can usually order several.
• Contact the company's claims team. Ask for a claim form and a list of the documents they need.
• Complete the claim form carefully. Each beneficiary usually files separately. Include your contact and tax information.
• Keep copies of everything. Save the claim number and notes from every call.

What happens after you file

After Liberty Bankers receives a complete claim, it reviews the policy, the beneficiary designation, and the documents. Claims can take longer if the policy is less than two years old, the cause of death needs review, or paperwork is missing. Beneficiaries can usually choose how to receive the proceeds, such as a lump sum.

If you can't find a policy, the NAIC offers a free Life Insurance Policy Locator that searches participating companies for policies in a deceased person's name. If you disagree with a claim decision, ask Liberty Bankers for a written explanation. You can also contact your state insurance department.

Billing

How to pay your Liberty Bankers bill

For payment guidance, use the official online access page at https://lbig.com/login or contact Liberty Bankers through the listed customer service number. Have your policy or account number ready, and confirm the amount, due date, and payment posting details before submitting a payment.

When you contact Liberty Bankers about a payment, ask which payment method applies to your account and how to confirm that the payment posted. Keep the confirmation number, receipt, or account record for your files. The billing statement or policy documents may also include account-specific payment instructions.

Whichever method you choose, save your billing statements and payment confirmations until the policy term ends. If you change banks or cards, update your payment details with Liberty Bankers before the next draft date so a payment doesn't fail.

Tips for paying safely

• Use official channels only. Pay through Liberty Bankers's website, app, or the number on your statement, or through your agent.
• Check the web address before you enter card or bank details, and be wary of payment links sent by text or email.
• Keep your confirmation number for every payment.
• Ask about autopay or paid-in-full options. Some companies offer them.
• Act quickly on a late notice. Grace periods vary by company and state, and a missed payment can lead to cancellation.

Company background

About Liberty Bankers

Liberty Bankers operates under the Liberty Bankers Insurance Group and Liberty Bankers names. The group identifies American Benefit Life Insurance Company, The Capitol Life Insurance Company, and Liberty Bankers Life Insurance Company as affiliates. American Benefit Life was purchased by the group in 2002, and Capitol Life was purchased in 2007. Liberty Bankers Life was incorporated in 1958 and was originally named Royal Oak Life Insurance Company. The group’s about page lists an A- rating from A.M. Best.

The company’s stated offerings include retirement, life, and health insurance products. The resources page lists fixed annuities, fixed indexed annuities, life, term life, whole life, accident, cancer, heart, stroke, critical care, hospital indemnity, supplemental health, and Medicare coverage information. Liberty Bankers Life markets products in 47 states, while American Benefit Life is based in Dallas, Texas and offers pre-need and whole-life products. The login page lists an address at 1605 Lyndon B. Johnson Freeway, Suite 700, Dallas, Texas 75234.

Your agent

How Blake Insurance Group can help Liberty Bankers customers

As an independent agency, we can help you reach the right Liberty Bankers team, organize claim paperwork, and follow up if a request stalls. Liberty Bankers decides claims and issues payments, but we can help you understand the process.

We can also review whether your current coverage still fits. Learn more about life insurance, term life insurance, and final expense insurance.

Take the next step

Need help reaching Liberty Bankers?

Call us and have this ready so we can help quickly.

• Your Liberty Bankers policy number.
• Your claim number, if you've already reported the claim.
• The date and a short description of what happened.
• Your most recent billing statement, if the question is about a payment.
• The best phone number and time to reach you.

Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.

Common questions

Frequently asked questions

Keep researching

Related guides and official sources

These Blake Insurance Group pages can help with related questions.

We checked the contact details on this page against Liberty Bankers's websites and these consumer sources in September 2026:

• Liberty Bankers: Company affiliates (external site)
• Liberty Bankers: About us (external site)
• Liberty Bankers: Resources (external site)
• Liberty Bankers: Login (external site)
• NAIC: Life Insurance Buyer's Guide (PDF) (external site)
• NAIC: Insurance fraud (external site)
• NAIC: Consumer resources and state insurance departments (external site)

Contact information disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not Liberty Bankers, and this page is not operated by or affiliated with Liberty Bankers. We gathered the phone numbers and links on this page from Liberty Bankers's own public websites in September 2026 so policyholders can reach the company quickly. Numbers, hours, and options can change and can differ by state, product, and policy, so confirm them on your policy documents. Claims decisions, payments, and billing are handled by the insurance company under your policy. Company names are used for identification only, and links to other websites are provided for convenience. Your policy documents control your coverage.

Medicare disclosure: We do not offer every plan available in your area. Currently, we represent organizations that offer products in select areas. Please contact Medicare.gov, 1-800-MEDICARE, or your local State Health Insurance Assistance Program (SHIP) for information on all of your options. Blake Insurance Group is not connected with or endorsed by the U.S. government or the federal Medicare program. Medicare Advantage plans are offered by private insurance companies approved by Medicare. Enrollment in a plan depends on contract renewal.