Kemper Customer Service, Claims, and Bill Pay Contacts

Contact directory

Kemper phone numbers and official links

Start with the table below. Each row shows a phone number or official link we found on Kemper's own website, plus what it's for. Tap a number to call from your phone.

Common reasons to contact Kemper

• Report a crash, theft, vandalism, or glass damage
• Ask for a tow or roadside help, if your policy includes it
• Make a payment, change a due date, or set up autopay
• Add or remove a driver or vehicle
• Request ID cards or proof of insurance
• Update a lienholder or your garaging address

Tips for a faster call

Have your Kemper policy number and the named insured's details ready before you call. Write down the date, the name of the person you speak with, and any reference or claim number they give you. If you're calling about a claim, ask what the next step is, how long it usually takes, and how you'll get updates. If you're calling about a bill, ask for the amount due, the due date, and whether your last payment has posted.

If you'd rather not wait on hold, check whether Kemper offers the same service online or in an app. Many policy changes, ID card requests, and payments can be handled without a call.

Claims

How to file and track a Kemper claim

Kemper lists Auto as a claim category for vehicle damage and auto-related injuries. Auto Glass, Towing, Roadside Assistance, Property, Commercial Auto, and other policy claim types are also listed. For a new auto claim, call 1-800-353-6737 Monday through Friday, 8:00 a.m. to 7:00 p.m. Central Time, or Saturday, 11:00 a.m. to 6:00 p.m. Central Time. Choose the category that best matches your situation, and have your policy details, vehicle information, and incident details ready.

For an existing auto claim, call 1-800-353-6737 Monday through Friday, 8:00 a.m. to 5:00 p.m. The page says to contact your adjuster during local regular business hours. For claim updates and document sharing, ask the adjuster about two-way texting. You can also send claims information by email to mail.claims@kemper.com, fax it to 1-888-976-2123, or mail it to 123 Town Square Place, PMB 785, Jersey City, NJ 07310. Keep your claim number and adjuster's contact information available when requesting an update.

Before you report a claim

• Stay safe first. If anyone is hurt, call 911. If your car is drivable and it's safe, move it out of traffic.
• Collect the details. The NAIC suggests getting the other driver's name, address, and insurance company, the other car's make, model, year, and plate, witness contact information, and the officer's name and badge number.
• Note the time and place. Write down the date, time, and exact location, and take photos of the vehicles and the scene.
• Report it promptly. The NAIC advises calling the number on your proof-of-insurance card as soon as you can. Many companies also take claims in their app.
• Keep a claim file. Save your claim number, your adjuster's name, estimates, receipts, and notes from every call.

What happens after you file

After you report a claim, Kemper assigns an adjuster who reviews the facts, your coverage, and the damage. The NAIC recommends cooperating with the adjuster and asking questions if anything is unclear. Your deductible is usually subtracted from a covered payment, and if you have a car loan, the check may be made out to you and your lender.

If you disagree with a decision, ask for a written explanation and try to resolve it with Kemper first. If that doesn't work, you can contact your state insurance department. In Arizona, that's the Department of Insurance and Financial Institutions.

Billing

How to pay your Kemper bill

Kemper provides an online payment page for policyholders. Payments can be made online through the company's preferred payment method. Use the official Kemper payment link to begin the process.

After making a payment through a third-party provider, log in to your Kemper account to verify that the payment has been applied. Keep your confirmation number and check your billing statement for the updated balance. For policy-specific payment help, use the contact information on your policy documents or billing statement.

Whichever method you choose, save your billing statements and payment confirmations until the policy term ends. If you change banks or cards, update your payment details with Kemper before the next draft date so a payment doesn't fail.

Tips for paying safely

• Use official channels only. Pay through Kemper's website, app, or the number on your statement, or through your agent.
• Check the web address before you enter card or bank details, and be wary of payment links sent by text or email.
• Keep your confirmation number for every payment.
• Ask about autopay or paid-in-full options. Some companies offer them.
• Act quickly on a late notice. Grace periods vary by company and state, and a missed payment can lead to cancellation.

Company background

About Kemper

Kemper's contact information identifies Kemper and Kemper Corporation. Kemper Corporation is headquartered at 200 East Randolph Street, Suite 3300, Chicago, Illinois 60601. The company contact page also identifies Infinity as a Kemper Company.

The listed insurance lines and brands include Kemper Auto, Kemper Auto Commercial, Kemper Personal Insurance, Kemper Direct, Infinity a Kemper Company, Kemper Corporation, and Kemper Life. Kemper Life is headquartered in St. Louis, Missouri, and offers term life, whole life, guaranteed issue, accident and health protections, and fire and contents insurance. Its agents and products are available in 27 states and expanding, with a field force across 25 states and the District of Columbia.

Your agent

How Blake Insurance Group can help Kemper customers

We're an independent agency, so we can help you prepare for a call with Kemper, explain what your auto policy covers, and follow up if a claim or billing issue stalls. Kemper makes claim decisions and issues payments, but we can help you get a clear answer.

A claim is also a good time to check for gaps. Many drivers find out after an accident that their liability limits are low or that they don't have rental reimbursement or roadside help. Learn more about roadside assistance coverage, compare auto insurance options, or read about SR-22 insurance if your state requires a filing.

Take the next step

Need help reaching Kemper?

Call us and have this ready so we can help quickly.

• Your Kemper policy number.
• Your claim number, if you've already reported the claim.
• The date and a short description of what happened.
• Your most recent billing statement, if the question is about a payment.
• The best phone number and time to reach you.

Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.

Common questions

Frequently asked questions

Keep researching

Related guides and official sources

These Blake Insurance Group pages can help with related questions.

We checked the contact details on this page against Kemper's websites and these consumer sources in September 2026:

• Kemper: Contact us (external site)
• Kemper: Life (external site)
• Kemper: Report a claim (external site)
• Kemper: Make a payment (external site)
• NAIC: What you should know about filing an auto claim (external site)
• NAIC: Insurance fraud (external site)
• NAIC: Consumer resources and state insurance departments (external site)

Contact information disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not Kemper, and this page is not operated by or affiliated with Kemper. We gathered the phone numbers and links on this page from Kemper's own public websites in September 2026 so policyholders can reach the company quickly. Numbers, hours, and options can change and can differ by state, product, and policy, so confirm them on your policy documents. Claims decisions, payments, and billing are handled by the insurance company under your policy. Company names are used for identification only, and links to other websites are provided for convenience. Your policy documents control your coverage.