Grange Customer Service, Claims, and Bill Pay Contacts

Contact directory

Grange phone numbers and official links

Start with the table below. Each row shows a phone number or official link we found on Grange's own website, plus what it's for. Tap a number to call from your phone.

Common reasons to contact Grange

• Report a crash, theft, vandalism, or glass damage
• Ask for a tow or roadside help, if your policy includes it
• Make a payment, change a due date, or set up autopay
• Add or remove a driver or vehicle
• Request ID cards or proof of insurance
• Update a lienholder or your garaging address

Tips for a faster call

Have your Grange policy number and the named insured's details ready before you call. Write down the date, the name of the person you speak with, and any reference or claim number they give you. If you're calling about a claim, ask what the next step is, how long it usually takes, and how you'll get updates. If you're calling about a bill, ask for the amount due, the due date, and whether your last payment has posted.

If you'd rather not wait on hold, check whether Grange offers the same service online or in an app. Many policy changes, ID card requests, and payments can be handled without a call.

Claims

How to file and track a Grange claim

To report a Grange claim online, log in to a MyGrange account and use the claim reporting option. You can also call 1-800-445-3030 to report a claim. Have your policy number, contact information, loss date, location, and a brief description of what happened ready when you report the claim. To track an existing claim, log in to MyGrange and use the online tracking option, or call 1-800-686-0025.

Grange also lists separate support for auto glass claims. Call 1-800-951-9734 for Glass Claims Reporting, or schedule a repair through the Grange Safelite website. Roadside assistance is available for common emergencies such as running out of fuel, engine trouble, and being locked out. Call 1-866-767-0150 for roadside help. When requesting assistance, keep your location, vehicle details, and contact information available.

Before you report a claim

• Stay safe first. If anyone is hurt, call 911. If your car is drivable and it's safe, move it out of traffic.
• Collect the details. The NAIC suggests getting the other driver's name, address, and insurance company, the other car's make, model, year, and plate, witness contact information, and the officer's name and badge number.
• Note the time and place. Write down the date, time, and exact location, and take photos of the vehicles and the scene.
• Report it promptly. The NAIC advises calling the number on your proof-of-insurance card as soon as you can. Many companies also take claims in their app.
• Keep a claim file. Save your claim number, your adjuster's name, estimates, receipts, and notes from every call.

What happens after you file

After you report a claim, Grange assigns an adjuster who reviews the facts, your coverage, and the damage. The NAIC recommends cooperating with the adjuster and asking questions if anything is unclear. Your deductible is usually subtracted from a covered payment, and if you have a car loan, the check may be made out to you and your lender.

If you disagree with a decision, ask for a written explanation and try to resolve it with Grange first. If that doesn't work, you can contact your state insurance department. In Arizona, that's the Department of Insurance and Financial Institutions.

Billing

How to pay your Grange bill

You can pay a Grange Auto, Home, or Business bill by logging in to MyGrange or making a one-time payment without logging in. Online payment methods include an electronic check, ATM debit card, credit card, or check card. Grange also offers Easy Pay, an electronic funds transfer option. Customers enrolled in EFT should contact their Grange Independent Agent or call Grange to pay by phone.

For phone payments and billing questions, call 1-800-425-1100 and use the Grange Billing Information System. To pay by mail, include the policy number on the check. Customers in Georgia, Kentucky, Ohio, Indiana, Pennsylvania, South Carolina, Tennessee, and Virginia can mail payments to Grange Insurance Companies, P.O. Box 740604, Cincinnati, OH 45274-0604. Illinois and Michigan customers can use P.O. Box 88017, Chicago, IL 60680-1017. Overnight payments go to 671 South High Street, Columbus, OH 43206-1066. Keep your payment confirmation or canceled check so you can confirm when the payment posted.

Whichever method you choose, save your billing statements and payment confirmations until the policy term ends. If you change banks or cards, update your payment details with Grange before the next draft date so a payment doesn't fail.

Tips for paying safely

• Use official channels only. Pay through Grange's website, app, or the number on your statement, or through your agent.
• Check the web address before you enter card or bank details, and be wary of payment links sent by text or email.
• Keep your confirmation number for every payment.
• Ask about autopay or paid-in-full options. Some companies offer them.
• Act quickly on a late notice. Grace periods vary by company and state, and a missed payment can lead to cancellation.

Company background

About Grange

Grange Insurance traces its story to 1930, while Grange Mutual Casualty Company was formed on March 25, 1935. The company is headquartered in Columbus, Ohio. Its listed products include automobile, property and casualty, fire, life through Grange Life Insurance Company, personal auto, and Businessowner Policy products. Another Grange page describes protection as auto, home, and business insurance.

The 2026 company information lists Grange Insurance Company and identifies Integrity Insurance Company as a Grange Insurance Company affiliate. The company page lists operations in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin. A separate history page names Ohio, Georgia, Kentucky, and Tennessee, while the payment page lists a narrower group of states. Confirm state availability and payment instructions before sending a payment.

Your agent

How Blake Insurance Group can help Grange customers

We're an independent agency, so we can help you prepare for a call with Grange, explain what your auto policy covers, and follow up if a claim or billing issue stalls. Grange makes claim decisions and issues payments, but we can help you get a clear answer.

A claim is also a good time to check for gaps. Many drivers find out after an accident that their liability limits are low or that they don't have rental reimbursement or roadside help. Learn more about roadside assistance coverage, compare auto insurance options, or read about SR-22 insurance if your state requires a filing.

Take the next step

Need help reaching Grange?

Call us and have this ready so we can help quickly.

• Your Grange policy number.
• Your claim number, if you've already reported the claim.
• The date and a short description of what happened.
• Your most recent billing statement, if the question is about a payment.
• The best phone number and time to reach you.

Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.

Common questions

Frequently asked questions

Keep researching

Related guides and official sources

These Blake Insurance Group pages can help with related questions.

We checked the contact details on this page against Grange's websites and these consumer sources in September 2026:

• Grange: Our history (external site)
• Grange: Usatoday (external site)
• Grange: Report or track a claim (external site)
• Grange: Pay your bill (external site)
• NAIC: What you should know about filing an auto claim (external site)
• NAIC: Insurance fraud (external site)
• NAIC: Consumer resources and state insurance departments (external site)

Contact information disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not Grange, and this page is not operated by or affiliated with Grange. We gathered the phone numbers and links on this page from Grange's own public websites in September 2026 so policyholders can reach the company quickly. Numbers, hours, and options can change and can differ by state, product, and policy, so confirm them on your policy documents. Claims decisions, payments, and billing are handled by the insurance company under your policy. Company names are used for identification only, and links to other websites are provided for convenience. Your policy documents control your coverage.