AssuranceAmerica Customer Service, Claims, and Bill Pay Contacts

Contact directory

AssuranceAmerica phone numbers and official links

Start with the table below. Each row shows a phone number or official link we found on AssuranceAmerica's own website, plus what it's for. Tap a number to call from your phone.

Common reasons to contact AssuranceAmerica

• Report a crash, theft, vandalism, or glass damage
• Ask for a tow or roadside help, if your policy includes it
• Make a payment, change a due date, or set up autopay
• Add or remove a driver or vehicle
• Request ID cards or proof of insurance
• Update a lienholder or your garaging address

Tips for a faster call

Have your AssuranceAmerica policy number and the named insured's details ready before you call. Write down the date, the name of the person you speak with, and any reference or claim number they give you. If you're calling about a claim, ask what the next step is, how long it usually takes, and how you'll get updates. If you're calling about a bill, ask for the amount due, the due date, and whether your last payment has posted.

If you'd rather not wait on hold, check whether AssuranceAmerica offers the same service online or in an app. Many policy changes, ID card requests, and payments can be handled without a call.

Claims

How to file and track a AssuranceAmerica claim

AssuranceAmerica says customers can report a claim online through the EagleClaimsPortal guided process. The online process starts a First Notice of Loss and typically takes 10 to 15 minutes. Use the official claims portal link above to begin. Have your policy number, accident details, vehicle information, and contact details ready. The claims portal identifies the brand as Assurance America and provides an FAQ and Help Center.

The claims portal lists 1-888-580-8134 for customer service and claims-related contact. It also lists claims@aainsco.com for claims email. For a fatal accident, the portal specifically says to call 888-580-8134. When you report a claim, include the date, location, people involved, vehicle details, and any photos or documents you have. Use the contact information on your insurance ID card or declarations page if your policy directs you to a specific claims route.

Before you report a claim

• Stay safe first. If anyone is hurt, call 911. If your car is drivable and it's safe, move it out of traffic.
• Collect the details. The NAIC suggests getting the other driver's name, address, and insurance company, the other car's make, model, year, and plate, witness contact information, and the officer's name and badge number.
• Note the time and place. Write down the date, time, and exact location, and take photos of the vehicles and the scene.
• Report it promptly. The NAIC advises calling the number on your proof-of-insurance card as soon as you can. Many companies also take claims in their app.
• Keep a claim file. Save your claim number, your adjuster's name, estimates, receipts, and notes from every call.

What happens after you file

After you report a claim, AssuranceAmerica assigns an adjuster who reviews the facts, your coverage, and the damage. The NAIC recommends cooperating with the adjuster and asking questions if anything is unclear. Your deductible is usually subtracted from a covered payment, and if you have a car loan, the check may be made out to you and your lender.

If you disagree with a decision, ask for a written explanation and try to resolve it with AssuranceAmerica first. If that doesn't work, you can contact your state insurance department. In Arizona, that's the Department of Insurance and Financial Institutions.

Billing

How to pay your AssuranceAmerica bill

AssuranceAmerica offers several payment options. Customers can log in to the Customer Self-Service site and pay by credit card, debit card, or e-check from a bank. A third-party convenience fee may apply. The AssuranceAmerica+ App also allows customers to pay a bill. The company lists 1-800-450-7857 for automated voice response payment service and payment assistance. After paying, save the confirmation number and check your account or billing statement to confirm that the payment posted.

Customers can mail a payment to AssuranceAmerica, PO Box 723128, Atlanta, GA 31139-0128. The company also says customers can contact a local agent to make a payment in person. Use the payment amount and due date shown on your billing statement, and allow mailing time for a mailed payment. If you need help with a policy-specific payment arrangement, contact the local agent listed in your policy documents.

Whichever method you choose, save your billing statements and payment confirmations until the policy term ends. If you change banks or cards, update your payment details with AssuranceAmerica before the next draft date so a payment doesn't fail.

Tips for paying safely

• Use official channels only. Pay through AssuranceAmerica's website, app, or the number on your statement, or through your agent.
• Check the web address before you enter card or bank details, and be wary of payment links sent by text or email.
• Keep your confirmation number for every payment.
• Ask about autopay or paid-in-full options. Some companies offer them.
• Act quickly on a late notice. Grace periods vary by company and state, and a missed payment can lead to cancellation.

Company background

About AssuranceAmerica

AssuranceAmerica says it has provided low-cost auto insurance since 1999. Its company information lists Atlanta as its headquarters location. The company’s group information refers to AssuranceAmerica Group, AssuranceAmerica Corporation, and AssuranceAmerica Commercial Auto. Review the company’s official website and your policy documents for the entity named on your coverage.

The company’s group information describes low-cost auto insurance and commercial auto insurance for small businesses, contractors, and artisans, including coverage for more than 1,000 occupations. The company says AssuranceAmerica policies are sold across 14 states. The payment page also references renters insurance. Coverage, eligibility, and available products can vary by state, so check your policy documents or ask a local agent about the options available to you.

Your agent

How Blake Insurance Group can help AssuranceAmerica customers

We're an independent agency, so we can help you prepare for a call with AssuranceAmerica, explain what your auto policy covers, and follow up if a claim or billing issue stalls. AssuranceAmerica makes claim decisions and issues payments, but we can help you get a clear answer.

A claim is also a good time to check for gaps. Many drivers find out after an accident that their liability limits are low or that they don't have rental reimbursement or roadside help. Learn more about roadside assistance coverage, compare auto insurance options, or read about SR-22 insurance if your state requires a filing.

Take the next step

Need help reaching AssuranceAmerica?

Call us and have this ready so we can help quickly.

• Your AssuranceAmerica policy number.
• Your claim number, if you've already reported the claim.
• The date and a short description of what happened.
• Your most recent billing statement, if the question is about a payment.
• The best phone number and time to reach you.

Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.

Common questions

Frequently asked questions

Keep researching

Related guides and official sources

These Blake Insurance Group pages can help with related questions.

We checked the contact details on this page against AssuranceAmerica's websites and these consumer sources in September 2026:

• AssuranceAmerica: Company (external site)
• AssuranceAmerica: Group about us (external site)
• AssuranceAmerica: Official website (external site)
• AssuranceAmerica: Payment (external site)
• NAIC: What you should know about filing an auto claim (external site)
• NAIC: Insurance fraud (external site)
• NAIC: Consumer resources and state insurance departments (external site)

Contact information disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not AssuranceAmerica, and this page is not operated by or affiliated with AssuranceAmerica. We gathered the phone numbers and links on this page from AssuranceAmerica's own public websites in September 2026 so policyholders can reach the company quickly. Numbers, hours, and options can change and can differ by state, product, and policy, so confirm them on your policy documents. Claims decisions, payments, and billing are handled by the insurance company under your policy. Company names are used for identification only, and links to other websites are provided for convenience. Your policy documents control your coverage.