Report or check a claim
Use the 24/7 claims reporting number to open a claim after an accident; weekday hours for services/questions.
AssuranceAmerica — Claims, Payments & Customer Service Contacts
Neutrality notice: Blake Insurance Group is an independent agency. We are not affiliated with or endorsed by AssuranceAmerica. Numbers and links are provided for customer convenience.
When to call which line
Payments & billing
Pay by phone or use the Customer Self-Service portal to make a secure online payment and access ID cards.
Policy service
For coverage questions or changes, contact customer service or your independent agent for assistance.
AssuranceAmerica contact directory
Last updated: . Phone links use E.164 in the href with readable US formatting in text.
| Category | How to reach AssuranceAmerica | Notes |
|---|---|---|
| Claims (reporting) |
Phone (24/7 reporting): 1-888-580-8134 Alternate: 1-678-996-0110 Email: claims@aainsco.com |
Have policy number, date/time/location of loss, photos (if safe), and any report numbers ready. Claims services typically Mon–Fri 8:00 AM–5:00 PM ET after reporting. |
| Customer Service / Policy Service |
Phone: 1-800-450-7857 Alternate: 1-678-819-1516 Email: customer_service@aainsco.com |
Typical hours Mon–Fri 8:30 AM–7:00 PM ET. Ask for portal help, docs, ID cards, or general policy questions. |
| Payments & Billing |
Online: Make a Payment (Customer Self-Service) App: AssuranceAmerica+ (mobile app) |
Secure online card or e-check; convenience fee may apply. Keep your policy number handy. |
| Website / Customer Login |
Site: assuranceamerica.com Portal: Customer Self-Service |
Access payments, notifications, policy details, and electronic ID cards. |
| Mailing / Street |
Street: 5500 Interstate North Pkwy, Ste 600, Atlanta, GA 30328 Mail: PO Box 723128, Atlanta, GA 31139-0128 |
Use the remit instructions on your bill for mailed payments. |
| Hours | Customer Service: Mon–Fri 8:30 AM–7:00 PM ET • Claims reporting: 24/7 • Claims services: Mon–Fri 8:00 AM–5:00 PM ET | Hours may vary on holidays. |
How to call productively
- Have your policy number, driver’s license, VIN, and address ready.
- For claims: gather photos, other driver info, and any police/incident report numbers.
- For billing: keep your latest statement and payment method handy.
- Before hanging up, write down your claim or reference number.
FAQs
Can I report a claim after hours?
Yes. Claims can be reported 24/7 by phone. Follow-up claim services are typically handled on weekdays.
Where do I pay my bill online?
Use the Customer Self-Service site to make a secure payment and view your balance or due date.
Does the mobile app include ID cards?
Yes. The AssuranceAmerica+ app lets you view policy info and access electronic ID cards.
Blake Insurance Group LLC is an independent insurance agency. All trademarks are the property of their respective owners. Licensed insurance producer (NPN 16944666). This page is provided for customer convenience; always follow instructions on your policy documents.