Claims
Start a new claim or check status through your online account or the claims number on your ID card.
The Hartford — Claims, Payments & Customer Service
Neutrality notice: Blake Insurance Group is an independent agency. We are not affiliated with or endorsed by The Hartford. Contacts below are provided for customer convenience.
When to use which contact
Payments
Make a payment via the billing portal; mailed payments should use the remit address on your invoice.
Customer Service
Use your online account or the service line on your declarations for ID cards, documents, and endorsements.
Roadside / Glass
Programs may include roadside assistance and glass-only claims; see your policy documents for the correct line.
The Hartford contact directory
Last updated: . Program phone numbers vary by state and product. When a universal number isn’t listed, use the number on your ID card or billing notice.
| Category | How to reach The Hartford | Notes |
|---|---|---|
| Claims (reporting & status) |
Website/Portal: thehartford.com Phone: Use the claims number printed on your ID card; some lines operate 24/7. |
Have policy number, date/time/location of loss, photos (if safe), and any incident/police report numbers. |
| Roadside Assistance / Glass | Website: Roadside & Glass | Availability varies by program; check your ID card for a dedicated line. |
| Payments & Billing |
Website: Billing & Payments Mail: Send to the remit address listed on your invoice/statement. |
Keep your account or policy number handy for portal and check payments. |
| Customer Service / Policy Service | Website: Customer Service | Documents, ID cards, portal help, and simple policy questions; many changes handled by your agent. |
| Website | thehartford.com | Programs, claims, billing, and contact links. |
How to call productively
- Have your policy number, driver’s license (if auto), and mailing address ready.
- For claims: collect photos, other party details, and any incident or police report numbers.
- For billing: check your invoice for amount due and the correct pay-by-phone or remit details.
- Ask for and record your claim or reference number before ending the call or chat.
FAQs
Can I report a claim online?
Yes—use the claims options on thehartford.com or call the claims number printed on your ID card.
Where do I pay my bill?
Use the Billing & Payments section on thehartford.com. If mailing a payment, follow the remit address printed on your invoice.
Who should I contact for policy changes?
Start with your independent agent. The Hartford’s service team can advise which changes require agent handling.
Blake Insurance Group LLC is an independent insurance agency. All trademarks are the property of their respective owners. Licensed insurance producer (NPN 16944666). This page is provided for customer convenience; always follow the instructions on your policy documents and billing notices.