Concierge & Claims
Use the member portal or the claims line on your ID card to report a loss and access concierge repair vendors.
Vault Insurance — Claims, Billing & Concierge Service
Neutrality notice: Blake Insurance Group is an independent agency. We are not affiliated with or endorsed by Vault Insurance. Contacts below are provided for client convenience.
When to use which contact
Billing & Payments
Make one-time or scheduled payments in the billing center; mail checks only to the remit address on your invoice.
Policy service
Log in for documents, ID cards, appraisals scheduling, and simple changes; complex changes typically go through your agent.
Vault contact directory
Last updated: . Program phone numbers can vary; when a universal number isn’t shown, use the number on your ID card or declarations.
| Category | How to reach Vault | Notes |
|---|---|---|
| Claims / Concierge |
Portal/Website: vault.insurance Phone: Use the claims/concierge number on your ID card (many lines operate 24/7). |
Have policy number, date/time/location of loss, photos (if safe), and preferred contractor (if any). |
| Billing & Payments | Portal: Billing Center | Keep your billing account or policy number handy for portal or mail-in payments. |
| Policy Service | Portal: Account sign-in | Documents, ID cards, appraisal scheduling, jewelry/collection updates, and endorsements. |
How to contact productively
- Have your policy number, insured name, and mailing address ready.
- For claims: collect photos, inventory/appraisal details (for collections), and contractor info.
- For billing: open your latest invoice to confirm amount and due date before paying.
- Ask for and note a case/claim number before ending any call or secure message.
FAQs
Can I file a claim online?
Yes—use the claims options after you sign in at vault.insurance. Phone support is listed on your ID card.
How do I add a new valuable item?
Submit appraisals or schedules in the policyholder portal; major changes typically route through your agent.
Where do I pay my bill?
Use the Billing Center in your online account; for mail-in payments, follow your invoice remit instructions.
Blake Insurance Group LLC is an independent insurance agency. All trademarks are the property of their respective owners. Licensed insurance producer (NPN 16944666). This page is provided for client convenience; always follow the instructions on your policy documents and billing/claim notices.
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Vault Insurance
Florida Addresses:
300 First Avenue South, Suite 401, St. Petersburg, Florida 33701
515 N Flagler Dr., Suite 1200, West Palm Beach, FL 33401
New York Address:
24 West 40th St., Suite 300, New York, NY 10018
Phone: 1-844-36-VAULT (82858)
Claims: 1-844-388-LOSS (5677)
Email: claimsfnol@vault.insurance
Hours: Monday-Friday 8 a.m to 8 p.m. ET