Vault Customer Service, Claims, and Bill Pay Contacts

Contact directory

Vault phone numbers and official links

Start with the table below. Each row shows a phone number or official link we found on Vault's own website, plus what it's for. Tap a number to call from your phone.

Common reasons to contact Vault

• Report damage to a vehicle, boat, RV, or home
• Check on an open claim or an adjuster visit
• Make a payment or set up automatic payments
• Update a vehicle, value, or lienholder
• Request ID cards or proof of insurance
• Ask how your policy handles a specific item or use

Tips for a faster call

Have your Vault policy number and the named insured's details ready before you call. Write down the date, the name of the person you speak with, and any reference or claim number they give you. If you're calling about a claim, ask what the next step is, how long it usually takes, and how you'll get updates. If you're calling about a bill, ask for the amount due, the due date, and whether your last payment has posted.

If you'd rather not wait on hold, check whether Vault offers the same service online or in an app. Many policy changes, ID card requests, and payments can be handled without a call.

Claims

How to file and track a Vault claim

Vault lists claims services as available 24/7. To report a claim, call 1-844-388-5677 or use the company’s official claim page. You can also email CLAIMSFNOL@VAULT.INSURANCE to report a claim. Have your policy information available when contacting the company. For international callers, Vault lists 1-727-440-3559.

The company provides separate contacts for certain situations. Roadside assistance is available 24/7 at 1-833-741-1141, and policy information is required. For glass claims, call 1-800-865-9501 and have your policy information ready. Yacht claims are handled through Raphael & Associates at 1-888-721-9853 or VAULTYACHTCLAIMS@RAPHAELANDASSOCIATES.COM. For policy-specific claim instructions, check your insurance ID card, declarations page, or policy documents. Keep your claim number and contact details available when you follow up.

Before you report a claim

• Stay safe first. If anyone is hurt, call 911. Move a vehicle or boat out of harm's way only if it's safe.
• Prevent more damage. The Insurance Information Institute (III) suggests making temporary repairs you can do safely and keeping the receipts.
• Document everything. Take photos of the damage and the scene, and note the date, time, and location.
• Collect other parties' details. For a crash, get names, insurance companies, plate or registration numbers, and witness contacts.
• Report it promptly. Call Vault or use its online claim tool, and keep your claim number handy.

What happens after you file

After you report a claim, Vault assigns an adjuster who reviews the damage, your coverage, and any agreed or stated value on your policy. Keep repair estimates, appraisals, and receipts together, since specialty items often need extra documentation. Your deductible is usually subtracted from a covered payment.

If you disagree with a decision, ask Vault for a written explanation and try to resolve it with the company first. If that doesn't work, you can contact your state insurance department.

Billing

How to pay your Vault bill

You can look up and pay a Vault bill through the online customer portal at portal.vaultinsurance.com. The portal asks for the billing account number and the ZIP code of the billing address to find the bill.

Use the billing account number and ZIP code shown on your billing statement. After making a payment, save the confirmation for your records and check the portal or your account materials to confirm when the payment posts. For account-specific instructions, use the information on your policy or billing statement.

Whichever method you choose, save your billing statements and payment confirmations until the policy term ends. If you change banks or cards, update your payment details with Vault before the next draft date so a payment doesn't fail.

Tips for paying safely

• Use official channels only. Pay through Vault's website, app, or the number on your statement, or through your agent.
• Check the web address before you enter card or bank details, and be wary of payment links sent by text or email.
• Keep your confirmation number for every payment.
• Ask about autopay or paid-in-full options. Some companies offer them.
• Act quickly on a late notice. Grace periods vary by company and state, and a missed payment can lead to cancellation.

Company background

About Vault

Vault, also referred to as Vault Insurance, was founded in 2017. The company’s about page lists its headquarters in St. Petersburg, Florida. Vault describes its work as high-net-worth personal insurance, customized insurance solutions, excess and surplus insurance, and Commercial Lines.

The company serves the United States. Its website lists offices in New York City, New York; West Palm Beach, Florida; and St. Petersburg, Florida. A careers page also lists Chicago, Illinois, and says teams work remotely in the field across the country. That page states that Vault has partnered with more than 1,000 brokers nationwide. The parent company is not stated.

Your agent

How Blake Insurance Group can help Vault customers

As an independent agency, we can help you reach the right Vault team, explain what your policy covers, and follow up if a claim or billing issue stalls. Vault makes the claim decision and issues payment, but we can help you prepare.

Specialty policies often have rules about use, storage, and value, so it pays to review them before a claim. Learn more about auto insurance, mobile home insurance, and roadside assistance coverage.

Take the next step

Need help reaching Vault?

Call us and have this ready so we can help quickly.

• Your Vault policy number.
• Your claim number, if you've already reported the claim.
• The date and a short description of what happened.
• Your most recent billing statement, if the question is about a payment.
• The best phone number and time to reach you.

Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.

Common questions

Frequently asked questions

Keep researching

Related guides and official sources

These Blake Insurance Group pages can help with related questions.

We checked the contact details on this page against Vault's websites and these consumer sources in September 2026:

• Vault: About vault (external site)
• Vault: Careers (external site)
• Vault: Submit a claim (external site)
• Vault: Official website (external site)
• NAIC: What you should know about filing an auto claim (external site)
• Insurance Information Institute: Tips for filing a claim (external site)
• NAIC: Consumer resources and state insurance departments (external site)

Contact information disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not Vault, and this page is not operated by or affiliated with Vault. We gathered the phone numbers and links on this page from Vault's own public websites in September 2026 so policyholders can reach the company quickly. Numbers, hours, and options can change and can differ by state, product, and policy, so confirm them on your policy documents. Claims decisions, payments, and billing are handled by the insurance company under your policy. Company names are used for identification only, and links to other websites are provided for convenience. Your policy documents control your coverage.