Tower Hill Specialty Customer Service, Claims, and Bill Pay Contacts

Contact directory

Tower Hill Specialty phone numbers and official links

Start with the table below. Each row shows a phone number or official link we found on Tower Hill Specialty's own website, plus what it's for. Tap a number to call from your phone.

Common reasons to contact Tower Hill Specialty

• Report damage to a vehicle, boat, RV, or home
• Check on an open claim or an adjuster visit
• Make a payment or set up automatic payments
• Update a vehicle, value, or lienholder
• Request ID cards or proof of insurance
• Ask how your policy handles a specific item or use

Tips for a faster call

Have your Tower Hill Specialty policy number and the named insured's details ready before you call. Write down the date, the name of the person you speak with, and any reference or claim number they give you. If you're calling about a claim, ask what the next step is, how long it usually takes, and how you'll get updates. If you're calling about a bill, ask for the amount due, the due date, and whether your last payment has posted.

If you'd rather not wait on hold, check whether Tower Hill Specialty offers the same service online or in an app. Many policy changes, ID card requests, and payments can be handled without a call.

Claims

How to file and track a Tower Hill Specialty claim

You can report a Tower Hill Specialty claim through the Tower Hill Mobile App or at THIG.com/report. The online claim process covers residential property, flood, and Tower Hill Specialty claims. The Customer Portal supports First Notice of Loss, or FNOL, from a computer or mobile device. The portal is available 24 hours a day, 7 days a week for claim filing. For a Tower Hill Specialty claim, call 1-888-795-7256. Residential property and flood claims use 1-800-342-3407. Watercraft claims go through SkiSafe at Skisafe.com or 1-800-225-6560.

After you file, the Customer Portal lets policyholders track claim status 24 hours a day and receive real-time notifications. You can send photos, estimates, and receipts to claims@thig.com. Put your claim number in the email subject line so the documents can be connected to the claim. Commercial claims can be reported by email at CommercialClaims@thig.com or by calling 1-800-342-3407. Have your policy number, claim number, loss date, and supporting documents ready when you contact the claims team. Use the claim path that matches your policy type.

Before you report a claim

• Stay safe first. If anyone is hurt, call 911. Move a vehicle or boat out of harm's way only if it's safe.
• Prevent more damage. The Insurance Information Institute (III) suggests making temporary repairs you can do safely and keeping the receipts.
• Document everything. Take photos of the damage and the scene, and note the date, time, and location.
• Collect other parties' details. For a crash, get names, insurance companies, plate or registration numbers, and witness contacts.
• Report it promptly. Call Tower Hill Specialty or use its online claim tool, and keep your claim number handy.

What happens after you file

After you report a claim, Tower Hill Specialty assigns an adjuster who reviews the damage, your coverage, and any agreed or stated value on your policy. Keep repair estimates, appraisals, and receipts together, since specialty items often need extra documentation. Your deductible is usually subtracted from a covered payment.

If you disagree with a decision, ask Tower Hill Specialty for a written explanation and try to resolve it with the company first. If that doesn't work, you can contact your state insurance department.

Billing

How to pay your Tower Hill Specialty bill

Tower Hill Insurance customers can pay online through the Customer Portal. The portal accepts credit card or electronic funds transfer payments. Customers can view their current invoice, review payment history, and set up a payment plan. The Tower Hill Specialty website doesn't list a phone, mail, app, autopay, or pay-by-text option for payments. Check your billing statement for policy-specific instructions and confirm that the payment appears in your payment history.

Use the official Customer Portal information page to start online account access and payment. The available payment features may depend on the policy or account.

Whichever method you choose, save your billing statements and payment confirmations until the policy term ends. If you change banks or cards, update your payment details with Tower Hill Specialty before the next draft date so a payment doesn't fail.

Tips for paying safely

• Use official channels only. Pay through Tower Hill Specialty's website, app, or the number on your statement, or through your agent.
• Check the web address before you enter card or bank details, and be wary of payment links sent by text or email.
• Keep your confirmation number for every payment.
• Ask about autopay or paid-in-full options. Some companies offer them.
• Act quickly on a late notice. Grace periods vary by company and state, and a missed payment can lead to cancellation.

Company background

About Tower Hill Specialty

Tower Hill Specialty, LLC is branded as Tower Hill Specialty and is part of Tower Hill Insurance Group, LLC. Tower Hill Insurance was founded in 1972. For policy-specific service details, check your policy documents or contact information on your billing statement. The company website lists a mailing address at PO Box 147018, Gainesville, FL 32614.

Tower Hill Specialty offers homeowners coverage using HO3, manufactured home coverage using MHO, and dwelling fire coverage using DP1 and DP3. The listed dwelling coverage applies to homes valued up to $750,000, including seasonal and rental occupancies. Vacant homes can be valued up to $1 million, with personal and premises liability limits up to $500,000. Product availability varies by state, and Tower Hill Insurance is described as operating among residential and commercial property insurers in the Southeast.

Your agent

How Blake Insurance Group can help Tower Hill Specialty customers

As an independent agency, we can help you reach the right Tower Hill Specialty team, explain what your policy covers, and follow up if a claim or billing issue stalls. Tower Hill Specialty makes the claim decision and issues payment, but we can help you prepare.

Specialty policies often have rules about use, storage, and value, so it pays to review them before a claim. Learn more about auto insurance, mobile home insurance, and roadside assistance coverage.

Take the next step

Need help reaching Tower Hill Specialty?

Call us and have this ready so we can help quickly.

• Your Tower Hill Specialty policy number.
• Your claim number, if you've already reported the claim.
• The date and a short description of what happened.
• Your most recent billing statement, if the question is about a payment.
• The best phone number and time to reach you.

Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.

Common questions

Frequently asked questions

Keep researching

Related guides and official sources

These Blake Insurance Group pages can help with related questions.

We checked the contact details on this page against Tower Hill Specialty's websites and these consumer sources in September 2026:

• Tower Hill Specialty: Claims (external site)
• Tower Hill Specialty: Get started with customer login 2 (external site)
• Tower Hill Specialty: Official website (external site)
• NAIC: What you should know about filing an auto claim (external site)
• Insurance Information Institute: Tips for filing a claim (external site)
• NAIC: Consumer resources and state insurance departments (external site)

Contact information disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not Tower Hill Specialty, and this page is not operated by or affiliated with Tower Hill Specialty. We gathered the phone numbers and links on this page from Tower Hill Specialty's own public websites in September 2026 so policyholders can reach the company quickly. Numbers, hours, and options can change and can differ by state, product, and policy, so confirm them on your policy documents. Claims decisions, payments, and billing are handled by the insurance company under your policy. Company names are used for identification only, and links to other websites are provided for convenience. Your policy documents control your coverage.