Company contacts · Updated September 2026
The General Customer Service, Claims, and Bill Pay Contacts
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The General customer service contacts can help you report a claim, manage a policy payment, or find the right online account tool. This Blake Insurance Group guide lists verified company phone numbers, official links, claims hours, payment details, and other contact options available from The General in 2026.
This page covers The General claims reporting and tracking options, bill payment tools, customer service contacts, and company background. Contact details can vary by policy or state, so confirm the information that applies to your account before taking action.
Reviewed by Blake Nwosu, owner and principal agent, Blake Insurance Group LLC · Updated September 2026
Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.
Contact directory
The General phone numbers and official links
Start with the table below. Each row shows a phone number or official link we found on The General's own website, plus what it's for. Tap a number to call from your phone.
| What you need | How to reach The General | Notes |
|---|---|---|
| Claims | 1-800-280-1466 Report a claim online (external site) | New claims are accepted 24 hours a day, 7 days a week. |
| Bill payment and account balance | Pay or view your account (external site) | Use online express service to pay a bill or view your account balance without signing in. |
| Customer service | 1-844-328-0306 Visit the contact page (external site) | Monday-Thursday 7 AM-9 PM CT; Friday 7 AM-8 PM CT; Saturday 8 AM-4 PM CT. |
| Claims email | See your policy documents | Claims@thegeneral.com for claims questions. |
| Claims mailing address | See your policy documents | Mail claims correspondence to PO Box 8001, Stevens Point, WI 54481-9820. |
| Claims fax | 1-833-464-9908 | Fax claims correspondence and include the claim number. |
Common reasons to contact The General
- Report a crash, theft, vandalism, or glass damage
- Ask for a tow or roadside help, if your policy includes it
- Make a payment, change a due date, or set up autopay
- Add or remove a driver or vehicle
- Request ID cards or proof of insurance
- Update a lienholder or your garaging address
Tips for a faster call
Have your The General policy number and the named insured's details ready before you call. Write down the date, the name of the person you speak with, and any reference or claim number they give you. If you're calling about a claim, ask what the next step is, how long it usually takes, and how you'll get updates. If you're calling about a bill, ask for the amount due, the due date, and whether your last payment has posted.
If you'd rather not wait on hold, check whether The General offers the same service online or in an app. Many policy changes, ID card requests, and payments can be handled without a call.
The number on your The General ID card, declarations page, or billing statement is the most reliable one for your policy. If a number here doesn't reach the right team, call us at (888) 387-3687 and we'll help you find it.
Claims
How to file and track a The General claim
You can report a new claim online through The General claims page or by calling 1-800-280-1466. The company says new claims can be reported 24 hours a day, 7 days a week. The online claims tools also let insured customers file or view a claim and let third parties file a claim online.
The General Mobile App provides another claims option. The company says you can submit a new claim, view current claims, and send photos from the accident scene through the app. These tools can help you follow an existing claim without relying only on a phone call. The company’s claims page lists existing-claim hours as Monday through Friday, 8 a.m. to 5 p.m. EST-PST.
The contact page also lists Claims@thegeneral.com for claims questions. You can send correspondence by mail to PO Box 8001, Stevens Point, WI 54481-9820, or by fax to 1-833-464-9908. Include your claim number on all correspondence. If you work with an agent, keep the agent’s contact information and your claim number available when requesting help.
Before you report a claim
- Stay safe first. If anyone is hurt, call 911. If your car is drivable and it's safe, move it out of traffic.
- Collect the details. The NAIC suggests getting the other driver's name, address, and insurance company, the other car's make, model, year, and plate, witness contact information, and the officer's name and badge number.
- Note the time and place. Write down the date, time, and exact location, and take photos of the vehicles and the scene.
- Report it promptly. The NAIC advises calling the number on your proof-of-insurance card as soon as you can. Many companies also take claims in their app.
- Keep a claim file. Save your claim number, your adjuster's name, estimates, receipts, and notes from every call.
What happens after you file
After you report a claim, The General assigns an adjuster who reviews the facts, your coverage, and the damage. The NAIC recommends cooperating with the adjuster and asking questions if anything is unclear. Your deductible is usually subtracted from a covered payment, and if you have a car loan, the check may be made out to you and your lender.
If you disagree with a decision, ask for a written explanation and try to resolve it with The General first. If that doesn't work, you can contact your state insurance department. In Arizona, that's the Department of Insurance and Financial Institutions.
Billing
How to pay your The General bill
The General offers online express service for paying an insurance bill or viewing an account balance. The payment page says no sign-in is required. Use the official bill-pay link in the contact list above.
The company’s about page also mentions down payments and convenient monthly payments. For policy-specific payment instructions, check your billing statement, declarations page, or online account. After making a payment, save the confirmation and review your account balance to confirm that it posted.
Whichever method you choose, save your billing statements and payment confirmations until the policy term ends. If you change banks or cards, update your payment details with The General before the next draft date so a payment doesn't fail.
Tips for paying safely
- Use official channels only. Pay through The General's website, app, or the number on your statement, or through your agent.
- Check the web address before you enter card or bank details, and be wary of payment links sent by text or email.
- Keep your confirmation number for every payment.
- Ask about autopay or paid-in-full options. Some companies offer them.
- Act quickly on a late notice. Grace periods vary by company and state, and a missed payment can lead to cancellation.
Company background
About The General
The General Automobile Insurance Services, Inc. is the legal name identified on the company’s about page, while The General is the customer-facing brand. Permanent General Agency was founded in 1963. The company is headquartered at 2636 Elm Hill Pike, Suite 100, Nashville, Tennessee 37214.
The General provides automobile insurance and offers coverage across 47 states, with physical offices throughout the country. Sentry Insurance Company acquired The General on December 31, 2024. The General App launched in 2018 and is available through the App Store and Google Play Store.
| Founded | 1963, when Permanent General Agency was founded |
|---|---|
| Headquarters | 2636 Elm Hill Pike, Suite 100, Nashville, Tennessee 37214 |
| Parent company | Sentry Insurance Company, which acquired The General on December 31, 2024 |
| Products | Auto insurance |
| Where it operates | Coverage across 47 states |
| Mobile app | The General App, launched in 2018 |
Your agent
How Blake Insurance Group can help The General customers
We're an independent agency, so we can help you prepare for a call with The General, explain what your auto policy covers, and follow up if a claim or billing issue stalls. The General makes claim decisions and issues payments, but we can help you get a clear answer.
A claim is also a good time to check for gaps. Many drivers find out after an accident that their liability limits are low or that they don't have rental reimbursement or roadside help. Learn more about roadside assistance coverage, compare auto insurance options, or read about SR-22 insurance if your state requires a filing.
Take the next step
Need help reaching The General?
Call us and have this ready so we can help quickly.
- Your The General policy number.
- Your claim number, if you've already reported the claim.
- The date and a short description of what happened.
- Your most recent billing statement, if the question is about a payment.
- The best phone number and time to reach you.
Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.
Common questions
Frequently asked questions
How do I report a claim to The General?
You can report a claim online through The General claims page or call 1-800-280-1466. The company says new claims can be reported 24 hours a day, 7 days a week. Third parties can also file a claim online.
Can I track an existing The General claim online?
Yes. The General says insured customers can view claims online. The General Mobile App also lets you view current claims and send photos from the accident scene.
What are The General existing-claim hours?
The claims page lists existing-claim hours as Monday through Friday, 8 a.m. to 5 p.m. EST-PST. The contact page describes these hours as local time, so confirm the applicable hours when you contact the company.
How can I pay my The General bill?
Use The General online express service to pay an insurance bill or view your account balance. The page says no sign-in is required. For policy-specific instructions, check your billing statement, declarations page, or online account.
What is The General Mobile App used for?
The General Mobile App supports claims tasks, including submitting a new claim, viewing current claims, and sending photos from an accident scene. The company launched the app in 2018, and it is available through the App Store and Google Play Store.
Should I call The General or my agent to report a claim?
Report claims directly to The General, because the company handles claims and usually has the fastest route. If your policy is with Blake Insurance Group, you can also call us for help preparing or following up.
Where do I find the right The General number for my policy?
Check your insurance ID card, declarations page, or billing statement. Those documents show the numbers tied to your policy and state, and they're more reliable than any general list.
Keep researching
Related guides and official sources
These Blake Insurance Group pages can help with related questions.
We checked the contact details on this page against The General's websites and these consumer sources in September 2026:
- The General: About (external site)
- The General: Contact (external site)
- The General: Claims (external site)
- The General: ExpressServices.htm (external site)
- NAIC: What you should know about filing an auto claim (external site)
- NAIC: Insurance fraud (external site)
- NAIC: Consumer resources and state insurance departments (external site)
Contact information disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not The General, and this page is not operated by or affiliated with The General. We gathered the phone numbers and links on this page from The General's own public websites in September 2026 so policyholders can reach the company quickly. Numbers, hours, and options can change and can differ by state, product, and policy, so confirm them on your policy documents. Claims decisions, payments, and billing are handled by the insurance company under your policy. Company names are used for identification only, and links to other websites are provided for convenience. Your policy documents control your coverage.
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