Customer CARE
General policy questions, billing help, documents, and routing to the right department by phone or portal message.
State Auto Insurance — Claims, Payments & Customer CARE
Neutrality notice: Blake Insurance Group is an independent agency. We are not affiliated with or endorsed by State Auto. Contacts below are provided for customer convenience.
When to use which contact
Payments
Use the Pay Now link for one-time or quick payments without logging in.
Claims Center
Report a new claim or check status online; phone assistance available after you log your claim.
State Auto contact directory
Last updated: . Phone links use E.164 in the href with readable US formatting in text.
| Category | How to reach State Auto | Notes |
|---|---|---|
| Customer CARE | Phone: 1-877-722-5246 | Have your policy number and a brief description of your request. Hours may vary by department. |
| Payments & Billing | Pay Now: stateauto.com/paynow | Use invoice/policy details to locate your account; for mail-in, follow the remit address on your bill. |
| Claims Center | Online: stateauto.com/claims-center | Have policy number, date/time/location of loss, photos (if safe), and any incident/police report numbers. |
| Website | stateauto.com | Programs, billing, claims, and account access. |
How to contact productively
- Keep your policy number, driver’s license (if auto) or property address (if home), and mailing address handy.
- For payments: have your invoice and payment method ready before opening Pay Now.
- For claims: collect photos, other party details, and any incident or police report numbers.
- Ask for and record a reference/claim number before ending any call or chat.
FAQs
Can I pay without creating an account?
Yes—use Pay Now for a quick one-time payment.
How do I start a claim?
Go to the Claims Center to file online. Phone help is available after your claim is created.
What number do I call for general help?
Customer CARE: 1-877-722-5246. Have your policy number ready.
Blake Insurance Group LLC is an independent insurance agency. All trademarks are the property of their respective owners. Licensed insurance producer (NPN 16944666). This page is provided for customer convenience; always follow the instructions on your policy documents and billing/claim notices.