Oxford Life Customer Service, Claims, and Bill Pay Contacts

Contact directory

Oxford Life phone numbers and official links

Start with the table below. Each row shows a phone number or official link we found on Oxford Life's own website, plus what it's for. Tap a number to call from your phone.

Common reasons to contact Oxford Life

• File a death claim as a beneficiary
• Check a policy's cash value or loan balance
• Make a premium payment or set up bank draft
• Change a beneficiary or address
• Request an in-force illustration or policy copy
• Ask about surrenders, withdrawals, or annuity payments

Tips for a faster call

Have your Oxford Life policy number and the named insured's details ready before you call. Write down the date, the name of the person you speak with, and any reference or claim number they give you. If you're calling about a claim, ask what the next step is, how long it usually takes, and how you'll get updates. If you're calling about a bill, ask for the amount due, the due date, and whether your last payment has posted.

If you'd rather not wait on hold, check whether Oxford Life offers the same service online or in an app. Many policy changes, ID card requests, and payments can be handled without a call.

Claims

How to file and track a Oxford Life claim

Beneficiaries can begin the Oxford Life claims process on the Policyholders page. Complete the fields marked “To Be Completed By Beneficiary Only.” You can download the claim forms or request that a claims packet be sent by email. Call Oxford Life customer service at 1-866-641-9999 with questions.

Oxford Life states that claim forms are located under “Service Forms” on the previous page. If you request a packet by email, the forms will be sent in 5 to 7 business days. After completing the forms, select the document type and click “Browse” to upload documents. Accepted file types include .pdf, .gif, .png, .jpg, .img, .xlsx, and .xls.

Do not upload secure or password-protected documents. Do not upload Agent Contract materials. For other policyholder documents, email oxfordphs@oxfordlife.com. Keep copies of submitted forms and documents for your records. Customer service is available Monday through Friday, from 6:00 a.m. to 3:00 p.m. Mountain Standard Time, at 1-866-641-9999.

Before you report a claim

• Find the policy details. Look for the policy number and the insurance company's name on the policy, statements, or bank records showing premium payments.
• Get certified death certificates. Most companies ask for a certified copy. The funeral home can usually order several.
• Contact the company's claims team. Ask for a claim form and a list of the documents they need.
• Complete the claim form carefully. Each beneficiary usually files separately. Include your contact and tax information.
• Keep copies of everything. Save the claim number and notes from every call.

What happens after you file

After Oxford Life receives a complete claim, it reviews the policy, the beneficiary designation, and the documents. Claims can take longer if the policy is less than two years old, the cause of death needs review, or paperwork is missing. Beneficiaries can usually choose how to receive the proceeds, such as a lump sum.

If you can't find a policy, the NAIC offers a free Life Insurance Policy Locator that searches participating companies for policies in a deceased person's name. If you disagree with a claim decision, ask Oxford Life for a written explanation. You can also contact your state insurance department.

Billing

How to pay your Oxford Life bill

Have your policy number and the billing statement available when you contact the company so you can confirm the correct payment process.

For help with a policyholder question, call Oxford Life customer service at 1-866-641-9999 during the listed Monday through Friday hours. Ask the company for current payment instructions for your product and policy, and confirm how to verify that a payment posted. Oxford Life products include life insurance, annuities, and Medicare Supplements.

Whichever method you choose, save your billing statements and payment confirmations until the policy term ends. If you change banks or cards, update your payment details with Oxford Life before the next draft date so a payment doesn't fail.

Tips for paying safely

• Use official channels only. Pay through Oxford Life's website, app, or the number on your statement, or through your agent.
• Check the web address before you enter card or bank details, and be wary of payment links sent by text or email.
• Keep your confirmation number for every payment.
• Ask about autopay or paid-in-full options. Some companies offer them.
• Act quickly on a late notice. Grace periods vary by company and state, and a missed payment can lead to cancellation.

Company background

About Oxford Life

Oxford Life Insurance Company was founded in 1965. The company is part of U-Haul Holding Company, a publicly traded financial holding company. U-Haul Holding Company’s other significant holdings include U-Haul International Inc. and RepWest Insurance Company. Christian Fidelity Life Insurance Company and North American Insurance Company are subsidiaries.

Oxford Life offers annuities and life insurance. Its About Us page describes high quality final expense protection and deferred annuities and says products are offered to senior citizens in the United States. The Policyholders page also lists Medicare Supplements. Review your policy documents for product-specific service instructions and contact information.

Your agent

How Blake Insurance Group can help Oxford Life customers

As an independent agency, we can help you reach the right Oxford Life team, organize claim paperwork, and follow up if a request stalls. Oxford Life decides claims and issues payments, but we can help you understand the process.

We can also review whether your current coverage still fits. Learn more about life insurance, term life insurance, and final expense insurance.

Take the next step

Need help reaching Oxford Life?

Call us and have this ready so we can help quickly.

• Your Oxford Life policy number.
• Your claim number, if you've already reported the claim.
• The date and a short description of what happened.
• Your most recent billing statement, if the question is about a payment.
• The best phone number and time to reach you.

Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.

Common questions

Frequently asked questions

Keep researching

Related guides and official sources

These Blake Insurance Group pages can help with related questions.

We checked the contact details on this page against Oxford Life's websites and these consumer sources in September 2026:

• Oxford Life: About us (external site)
• Oxford Life: Official website (external site)
• Oxford Life: Policyholders (external site)
• NAIC: Life Insurance Buyer's Guide (PDF) (external site)
• NAIC: Insurance fraud (external site)
• NAIC: Consumer resources and state insurance departments (external site)

Contact information disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not Oxford Life, and this page is not operated by or affiliated with Oxford Life. We gathered the phone numbers and links on this page from Oxford Life's own public websites in September 2026 so policyholders can reach the company quickly. Numbers, hours, and options can change and can differ by state, product, and policy, so confirm them on your policy documents. Claims decisions, payments, and billing are handled by the insurance company under your policy. Company names are used for identification only, and links to other websites are provided for convenience. Your policy documents control your coverage.

Medicare disclosure: We do not offer every plan available in your area. Currently, we represent organizations that offer products in select areas. Please contact Medicare.gov, 1-800-MEDICARE, or your local State Health Insurance Assistance Program (SHIP) for information on all of your options. Blake Insurance Group is not connected with or endorsed by the U.S. government or the federal Medicare program. Medicare Advantage plans are offered by private insurance companies approved by Medicare. Enrollment in a plan depends on contract renewal.