Ohio National, Now AuguStar: Customer Service and Claims Contacts

Contact directory

AuguStar Life phone numbers and official links

Start with the table below. Each row shows a phone number or official link we found on AuguStar Life's own website, plus what it's for. Tap a number to call from your phone.

Common reasons to contact AuguStar Life

• File a death claim as a beneficiary
• Check a policy's cash value or loan balance
• Make a premium payment or set up bank draft
• Change a beneficiary or address
• Request an in-force illustration or policy copy
• Ask about surrenders, withdrawals, or annuity payments

Tips for a faster call

Have your AuguStar Life policy number and the named insured's details ready before you call. Write down the date, the name of the person you speak with, and any reference or claim number they give you. If you're calling about a claim, ask what the next step is, how long it usually takes, and how you'll get updates. If you're calling about a bill, ask for the amount due, the due date, and whether your last payment has posted.

If you'd rather not wait on hold, check whether AuguStar Life offers the same service online or in an app. Many policy changes, ID card requests, and payments can be handled without a call.

Claims

How to file and track a AuguStar Life claim

For a death claim, use the company’s online Death claim form. Enter the deceased person’s name, date of birth, policy or contract number, product type, last four digits of the Social Security number, cause and date of death, and beneficiary name. The form also asks for the submitter’s relationship, address, email, daytime phone number, and comments. You can separate multiple policy numbers with commas or select “Unknown.”

After you submit the form, the company says it will respond with the forms required for the claim. The form includes life insurance and annuity as product choices. It also shows relationship choices such as spouse or domestic partner, dependent, financial professional, and other. Select the state connected with the policy or contract and provide complete contact information so the company can follow up.

You can call the claim line that matches the product. Use 1-877-446-3010 for life insurance claims, 1-855-663-3901 for fixed or fixed indexed annuity claims, and 1-888-925-6446 for variable annuity claims. For general questions, use the company’s contact information page and have the policy or contract number available. The online form and phone line help route the request to the appropriate product team.

Before you report a claim

• Find the policy details. Look for the policy number and the insurance company's name on the policy, statements, or bank records showing premium payments.
• Get certified death certificates. Most companies ask for a certified copy. The funeral home can usually order several.
• Contact the company's claims team. Ask for a claim form and a list of the documents they need.
• Complete the claim form carefully. Each beneficiary usually files separately. Include your contact and tax information.
• Keep copies of everything. Save the claim number and notes from every call.

What happens after you file

After AuguStar Life receives a complete claim, it reviews the policy, the beneficiary designation, and the documents. Claims can take longer if the policy is less than two years old, the cause of death needs review, or paperwork is missing. Beneficiaries can usually choose how to receive the proceeds, such as a lump sum.

If you can't find a policy, the NAIC offers a free Life Insurance Policy Locator that searches participating companies for policies in a deceased person's name. If you disagree with a claim decision, ask AuguStar Life for a written explanation. You can also contact your state insurance department.

Billing

How to pay your AuguStar Life bill

The company accepts one-time premium payments and recurring payments online or by phone. Online, register or log in. The eBill option uses an augustarfinancial.com account to view bills, pay, and set up AutoPay. Electronic payments are listed for term, whole, universal, variable universal, and indexed universal life insurance, with some limitations for disability income insurance policies beginning with an “A” prefix.

For phone payments, call 1-800-366-6654, select the applicable product, and follow the prompts. Payments in good order received by 5 p.m. Eastern Time are accepted the same day. The cutoff is 4 p.m. Eastern Time for variable universal life policies. Payments received after the cutoff, on weekends, or on national holidays apply the following business day. Customer service hours are listed as 8:30 a.m. to 5 p.m. Eastern Time during business hours. Save the confirmation number and check your account or billing statement to confirm that the payment posted.

Whichever method you choose, save your billing statements and payment confirmations until the policy term ends. If you change banks or cards, update your payment details with AuguStar Life before the next draft date so a payment doesn't fail.

Tips for paying safely

• Use official channels only. Pay through AuguStar Life's website, app, or the number on your statement, or through your agent.
• Check the web address before you enter card or bank details, and be wary of payment links sent by text or email.
• Keep your confirmation number for every payment.
• Ask about autopay or paid-in-full options. Some companies offer them.
• Act quickly on a late notice. Grace periods vary by company and state, and a missed payment can lead to cancellation.

Company background

About AuguStar Life

Constellation Insurance Inc. uses Constellation as its brand name. The company’s story page says it was founded in 2019 by Anurag Chandra with a $500 million commitment from CDPQ and Ontario Teachers. For product or account help, use the contact options listed on the company’s customer service pages and have your policy or contract details ready.

The company website describes insurance, retirement solutions, and protection solutions. Its story page references life insurance, retirement products, annuities, variable annuities including the StarStream variable annuity, whole life financial reinsurance, block reinsurance, pension risk transfer, and FABN offerings. The company website also mentions reinsurance, asset management, institutional markets solutions, and Latin American operations. It references a Bermuda entity and an Ohio National Seguros de Vida transaction in Chile.

Your agent

How Blake Insurance Group can help AuguStar Life customers

As an independent agency, we can help you reach the right AuguStar Life team, organize claim paperwork, and follow up if a request stalls. AuguStar Life decides claims and issues payments, but we can help you understand the process.

We can also review whether your current coverage still fits. Learn more about life insurance, term life insurance, and final expense insurance.

Take the next step

Need help reaching AuguStar Life?

Call us and have this ready so we can help quickly.

• Your AuguStar Life policy number.
• Your claim number, if you've already reported the claim.
• The date and a short description of what happened.
• Your most recent billing statement, if the question is about a payment.
• The best phone number and time to reach you.

Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.

Common questions

Frequently asked questions

Keep researching

Related guides and official sources

These Blake Insurance Group pages can help with related questions.

We checked the contact details on this page against AuguStar Life's websites and these consumer sources in September 2026:

• AuguStar Life: Our story (external site)
• AuguStar Life: Official website (external site)
• AuguStar Life: Contact us (external site)
• AuguStar Life: Make a payment (external site)
• NAIC: Life Insurance Buyer's Guide (PDF) (external site)
• NAIC: Insurance fraud (external site)
• NAIC: Consumer resources and state insurance departments (external site)

Contact information disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not AuguStar Life, and this page is not operated by or affiliated with AuguStar Life. We gathered the phone numbers and links on this page from AuguStar Life's own public websites in September 2026 so policyholders can reach the company quickly. Numbers, hours, and options can change and can differ by state, product, and policy, so confirm them on your policy documents. Claims decisions, payments, and billing are handled by the insurance company under your policy. Company names are used for identification only, and links to other websites are provided for convenience. Your policy documents control your coverage.