Ohio National — Contact Directory & Support
Life • Annuities • DI Independent agency — not affiliated with Ohio National Last updated: 2025-10-07
Contact directory
Use the numbers below for Ohio National (AuguStar Financial) policy service and claims. Have your policy/contract number and recent correspondence ready.
| Category | How to reach | Notes |
|---|---|---|
| General Customer Service | Phone: 1-800-366-6654 | Mon–Fri, typical business hours (ET). Menu routes by product. |
| Life Insurance — Claims | Phone: 1-877-446-3010 | Death claims and status; have beneficiary info and policy number. |
| Disability Income — Claims | Phone: 1-844-290-1790 | DI claims questions and required forms. |
| Annuities — Claims & Service |
Variable annuities: 1-888-925-6446 Fixed & fixed indexed annuities: 1-855-663-3901 |
Withdrawals, beneficiaries, ownership changes, and claim status. |
| Mailing Addresses (Claims) |
Life & DI: P.O. Box 237, Cincinnati, OH 45201-0237 Annuities: P.O. Box 5308, Cincinnati, OH 45201-0237 |
Put your policy/contract number on every page; send originals via certified mail. |
| Headquarters | One Financial Way, Cincinnati, OH 45242 | Home office / corporate correspondence. |
How to contact productively
Before you call
- Keep your policy/contract number, date of birth, and mailing address handy.
- For claims: have beneficiary details and available documents (e.g., certified death certificate).
- For annuities: have your most recent statement and banking instructions if requesting a withdrawal.
If lines are busy
- Try mid-morning or mid-week to reduce hold times.
- Ask the IVR for life claims, DI claims, or annuity service to route faster.
- Need new coverage? Compare life options.
FAQs
What’s the main Ohio National customer service number?
Call 1-800-366-6654. The system routes by product line.
Who do I call for a life insurance death claim?
Use the life claims line at 1-877-446-3010.
Is there a separate number for disability claims?
Yes — 1-844-290-1790 for DI claims.
Which number handles annuity servicing?
Variable annuities: 1-888-925-6446. Fixed/fixed indexed annuities: 1-855-663-3901.
Where do I mail claim documents?
Life/DI: P.O. Box 237, Cincinnati, OH 45201-0237. Annuities: P.O. Box 5308, Cincinnati, OH 45201-0237.
Related links
Disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not affiliated with or endorsed by Ohio National or AuguStar Financial. Product names, logos, and brands are property of their respective owners. Licensed insurance producer (NPN 16944666).