Lonestar MGA Customer Service, Claims, and Bill Pay Contacts

Contact directory

Lonestar MGA phone numbers and official links

Start with the table below. Each row shows a phone number or official link we found on Lonestar MGA's own website, plus what it's for. Tap a number to call from your phone.

Common reasons to contact Lonestar MGA

• Report a crash, theft, vandalism, or glass damage
• Ask for a tow or roadside help, if your policy includes it
• Make a payment, change a due date, or set up autopay
• Add or remove a driver or vehicle
• Request ID cards or proof of insurance
• Update a lienholder or your garaging address

Tips for a faster call

Have your Lonestar MGA policy number and the named insured's details ready before you call. Write down the date, the name of the person you speak with, and any reference or claim number they give you. If you're calling about a claim, ask what the next step is, how long it usually takes, and how you'll get updates. If you're calling about a bill, ask for the amount due, the due date, and whether your last payment has posted.

If you'd rather not wait on hold, check whether Lonestar MGA offers the same service online or in an app. Many policy changes, ID card requests, and payments can be handled without a call.

Claims

How to file and track a Lonestar MGA claim

Lonestar MGA provides an online claim filing option through its Claim Center. Use the official “Report a claim online” link on this page to begin. The company offers personal auto and commercial auto insurance. Have your policy number, contact information, loss date, and a brief description of what happened ready when you report a claim.

The verified claims contact number is 214-570-8358. The company also lists this number for customer service and general help. When you call, keep your policy documents and any claim reference information nearby. Start with the online Claim Center or call the verified number for the clearest instructions about your claim.

Before you report a claim

• Stay safe first. If anyone is hurt, call 911. If your car is drivable and it's safe, move it out of traffic.
• Collect the details. The NAIC suggests getting the other driver's name, address, and insurance company, the other car's make, model, year, and plate, witness contact information, and the officer's name and badge number.
• Note the time and place. Write down the date, time, and exact location, and take photos of the vehicles and the scene.
• Report it promptly. The NAIC advises calling the number on your proof-of-insurance card as soon as you can. Many companies also take claims in their app.
• Keep a claim file. Save your claim number, your adjuster's name, estimates, receipts, and notes from every call.

What happens after you file

After you report a claim, Lonestar MGA assigns an adjuster who reviews the facts, your coverage, and the damage. The NAIC recommends cooperating with the adjuster and asking questions if anything is unclear. Your deductible is usually subtracted from a covered payment, and if you have a car loan, the check may be made out to you and your lender.

If you disagree with a decision, ask for a written explanation and try to resolve it with Lonestar MGA first. If that doesn't work, you can contact your state insurance department. In Arizona, that's the Department of Insurance and Financial Institutions.

Billing

How to pay your Lonestar MGA bill

Lonestar MGA offers online payment options for both personal auto and commercial auto policies. Use the official payment page to select the applicable online payment option. Customers can also call 214-570-8358 and select Option 1. The automated payment system is available 24/7/365.

Customers may mail a check with the policy number to Lonestar MGA, PO BOX 389239, Chicago, IL 60638-9239. Keep your payment confirmation or mailing records, and review your billing statement to confirm that the payment posted.

Whichever method you choose, save your billing statements and payment confirmations until the policy term ends. If you change banks or cards, update your payment details with Lonestar MGA before the next draft date so a payment doesn't fail.

Tips for paying safely

• Use official channels only. Pay through Lonestar MGA's website, app, or the number on your statement, or through your agent.
• Check the web address before you enter card or bank details, and be wary of payment links sent by text or email.
• Keep your confirmation number for every payment.
• Ask about autopay or paid-in-full options. Some companies offer them.
• Act quickly on a late notice. Grace periods vary by company and state, and a missed payment can lead to cancellation.

Company background

About Lonestar MGA

Lonestar MGA was founded in 2004. The company identifies itself as the sister company to Texas Ranger MGA. For policy questions, use the customer service contact information or the number shown on your policy documents.

The company offers personal auto insurance and commercial auto insurance. Review your policy, declarations page, or billing statement for details about your coverage and the contact information tied to your account. This page includes Lonestar MGA’s own website details and verified contact information.

Your agent

How Blake Insurance Group can help Lonestar MGA customers

We're an independent agency, so we can help you prepare for a call with Lonestar MGA, explain what your auto policy covers, and follow up if a claim or billing issue stalls. Lonestar MGA makes claim decisions and issues payments, but we can help you get a clear answer.

A claim is also a good time to check for gaps. Many drivers find out after an accident that their liability limits are low or that they don't have rental reimbursement or roadside help. Learn more about roadside assistance coverage, compare auto insurance options, or read about SR-22 insurance if your state requires a filing.

Take the next step

Need help reaching Lonestar MGA?

Call us and have this ready so we can help quickly.

• Your Lonestar MGA policy number.
• Your claim number, if you've already reported the claim.
• The date and a short description of what happened.
• Your most recent billing statement, if the question is about a payment.
• The best phone number and time to reach you.

Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.

Common questions

Frequently asked questions

Keep researching

Related guides and official sources

These Blake Insurance Group pages can help with related questions.

We checked the contact details on this page against Lonestar MGA's websites and these consumer sources in September 2026:

• Lonestar MGA: ClaimCenter (external site)
• Lonestar MGA: Make a payment (external site)
• Lonestar MGA: Official website (external site)
• NAIC: What you should know about filing an auto claim (external site)
• NAIC: Insurance fraud (external site)
• NAIC: Consumer resources and state insurance departments (external site)

Contact information disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not Lonestar MGA, and this page is not operated by or affiliated with Lonestar MGA. We gathered the phone numbers and links on this page from Lonestar MGA's own public websites in September 2026 so policyholders can reach the company quickly. Numbers, hours, and options can change and can differ by state, product, and policy, so confirm them on your policy documents. Claims decisions, payments, and billing are handled by the insurance company under your policy. Company names are used for identification only, and links to other websites are provided for convenience. Your policy documents control your coverage.