Falcon Insurance Customer Service, Claims, and Bill Pay Contacts

Contact directory

Falcon Insurance phone numbers and official links

Start with the table below. Each row shows a phone number or official link we found on Falcon Insurance's own website, plus what it's for. Tap a number to call from your phone.

Common reasons to contact Falcon Insurance

• Report a crash, theft, vandalism, or glass damage
• Ask for a tow or roadside help, if your policy includes it
• Make a payment, change a due date, or set up autopay
• Add or remove a driver or vehicle
• Request ID cards or proof of insurance
• Update a lienholder or your garaging address

Tips for a faster call

Have your Falcon Insurance policy number and the named insured's details ready before you call. Write down the date, the name of the person you speak with, and any reference or claim number they give you. If you're calling about a claim, ask what the next step is, how long it usually takes, and how you'll get updates. If you're calling about a bill, ask for the amount due, the due date, and whether your last payment has posted.

If you'd rather not wait on hold, check whether Falcon Insurance offers the same service online or in an app. Many policy changes, ID card requests, and payments can be handled without a call.

Claims

How to file and track a Falcon Insurance claim

Falcon Insurance says preliminary claims can be submitted online, including photos. The company states that a preliminary estimate is usually available within 24 hours for accidents with no injuries when the claim is submitted online with photos. Use the company’s Claims Overview page to begin the online process. Have your policy information, accident details, and photos ready when you file.

The company also says its new mobile app can report, track, and manage a claim. You can contact the Claims team at 1-800-929-3252. Listed hours are Monday through Friday, 8:00 AM to 8:00 PM CST, and Saturday and Sunday, 8:00 AM to 4:00 PM CST. Have your claim number and policy information ready when you call, and use the official claims page to review current instructions.

Before you report a claim

• Stay safe first. If anyone is hurt, call 911. If your car is drivable and it's safe, move it out of traffic.
• Collect the details. The NAIC suggests getting the other driver's name, address, and insurance company, the other car's make, model, year, and plate, witness contact information, and the officer's name and badge number.
• Note the time and place. Write down the date, time, and exact location, and take photos of the vehicles and the scene.
• Report it promptly. The NAIC advises calling the number on your proof-of-insurance card as soon as you can. Many companies also take claims in their app.
• Keep a claim file. Save your claim number, your adjuster's name, estimates, receipts, and notes from every call.

What happens after you file

After you report a claim, Falcon Insurance assigns an adjuster who reviews the facts, your coverage, and the damage. The NAIC recommends cooperating with the adjuster and asking questions if anything is unclear. Your deductible is usually subtracted from a covered payment, and if you have a car loan, the check may be made out to you and your lender.

If you disagree with a decision, ask for a written explanation and try to resolve it with Falcon Insurance first. If that doesn't work, you can contact your state insurance department. In Arizona, that's the Department of Insurance and Financial Institutions.

Billing

How to pay your Falcon Insurance bill

Falcon Insurance lists flexible payment plans for car insurance. Customers can choose monthly, six-month, or annual plans. The company’s payment page states that bills can be paid by phone at 1-800-929-3252.

Use the official payment page or your billing statement to review the payment instructions for your policy. After paying, save the confirmation details and check your account or statement to confirm that the payment posted.

Whichever method you choose, save your billing statements and payment confirmations until the policy term ends. If you change banks or cards, update your payment details with Falcon Insurance before the next draft date so a payment doesn't fail.

Tips for paying safely

• Use official channels only. Pay through Falcon Insurance's website, app, or the number on your statement, or through your agent.
• Check the web address before you enter card or bank details, and be wary of payment links sent by text or email.
• Keep your confirmation number for every payment.
• Ask about autopay or paid-in-full options. Some companies offer them.
• Act quickly on a late notice. Grace periods vary by company and state, and a missed payment can lead to cancellation.

Company background

About Falcon Insurance

Falcon Insurance’s website identifies the legal name as Falcon Insurance Company and uses Falcon Insurance Group as the page or brand name. The company offers car insurance and states that it has a network of more than 2,900 independent agents. Its listed premium discounts include Homeowners, Multi-Car, Transfer, and Paid in Full discounts.

Falcon Insurance offers monthly, six-month, and annual payment plans and describes its claims service as quick, simple, prompt, and fair. Review your policy documents or contact an independent agent for guidance on available coverage, discounts, and payment choices for your policy.

Your agent

How Blake Insurance Group can help Falcon Insurance customers

We're an independent agency, so we can help you prepare for a call with Falcon Insurance, explain what your auto policy covers, and follow up if a claim or billing issue stalls. Falcon Insurance makes claim decisions and issues payments, but we can help you get a clear answer.

A claim is also a good time to check for gaps. Many drivers find out after an accident that their liability limits are low or that they don't have rental reimbursement or roadside help. Learn more about roadside assistance coverage, compare auto insurance options, or read about SR-22 insurance if your state requires a filing.

Take the next step

Need help reaching Falcon Insurance?

Call us and have this ready so we can help quickly.

• Your Falcon Insurance policy number.
• Your claim number, if you've already reported the claim.
• The date and a short description of what happened.
• Your most recent billing statement, if the question is about a payment.
• The best phone number and time to reach you.

Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.

Common questions

Frequently asked questions

Keep researching

Related guides and official sources

These Blake Insurance Group pages can help with related questions.

We checked the contact details on this page against Falcon Insurance's websites and these consumer sources in September 2026:

• Falcon Insurance: Overview (external site)
• Falcon Insurance: Payment (external site)
• Falcon Insurance: Official website (external site)
• NAIC: What you should know about filing an auto claim (external site)
• NAIC: Insurance fraud (external site)
• NAIC: Consumer resources and state insurance departments (external site)

Contact information disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not Falcon Insurance, and this page is not operated by or affiliated with Falcon Insurance. We gathered the phone numbers and links on this page from Falcon Insurance's own public websites in September 2026 so policyholders can reach the company quickly. Numbers, hours, and options can change and can differ by state, product, and policy, so confirm them on your policy documents. Claims decisions, payments, and billing are handled by the insurance company under your policy. Company names are used for identification only, and links to other websites are provided for convenience. Your policy documents control your coverage.