Claims
Report a new claim and track status through Falcon’s website or the number on your ID card.
Falcon Insurance Group — Claims, Payments & Customer Service
Neutrality notice: Blake Insurance Group is an independent agency. We are not affiliated with or endorsed by Falcon Insurance Group. The contacts below are provided for customer convenience.
When to call which line
Payments
Pay through the billing portal; some programs also support automated pay-by-phone (see your invoice).
Customer service
Use your online account or the service number on your declarations page for documents and policy questions.
Falcon contact directory
Last updated: . Where a universal number isn’t shown, use the phone on your policy documents or ID card for your program and state.
| Category | How to reach Falcon | Notes |
|---|---|---|
| Claims (reporting & status) |
Website: falconinsgroup.com Phone: Refer to the claims number listed on your ID card; some lines operate 24/7. |
Have policy number, date/time/location of loss, photos (if safe), and any incident/police report numbers. |
| Payments & Billing |
Website: Billing & Payments Mail: Use the remit address printed on your invoice or statement. |
Keep your billing account or policy number handy for portal and check payments. |
| Customer service / policy service | Website: Customer Service | General assistance for documents, ID cards, portal help, and simple policy questions; many changes handled by your agent. |
| Website | falconinsgroup.com | Programs, claims, billing, and contact links. |
How to call productively
- Have your policy number, driver’s license (if auto), and mailing address ready.
- For claims: gather photos, other party details, and any incident or police report numbers.
- For billing: check your invoice for amount due and the correct pay-by-phone or remit details.
- Ask for and record your claim or reference number before ending the call or chat.
FAQs
Can I report a claim online?
Yes—use the claims options on falconinsgroup.com. If your program supports phone reporting, that number will be on your ID card.
Where do I pay my bill?
Use the Billing & Payments link on falconinsgroup.com. If mailing a payment, follow the remit address printed on your invoice.
Who should I contact for policy changes?
Start with your independent agent. Falcon’s service team can advise which changes require agent handling.
Blake Insurance Group LLC is an independent insurance agency. All trademarks are the property of their respective owners. Licensed insurance producer (NPN 16944666). This page is provided for customer convenience; always follow the instructions on your policy documents and billing notices.