Equitable Customer Service, Claims, and Bill Pay Contacts

Contact directory

Equitable phone numbers and official links

Start with the table below. Each row shows a phone number or official link we found on Equitable's own website, plus what it's for. Tap a number to call from your phone.

Common reasons to contact Equitable

• File a death claim as a beneficiary
• Check a policy's cash value or loan balance
• Make a premium payment or set up bank draft
• Change a beneficiary or address
• Request an in-force illustration or policy copy
• Ask about surrenders, withdrawals, or annuity payments

Tips for a faster call

Have your Equitable policy number and the named insured's details ready before you call. Write down the date, the name of the person you speak with, and any reference or claim number they give you. If you're calling about a claim, ask what the next step is, how long it usually takes, and how you'll get updates. If you're calling about a bill, ask for the amount due, the due date, and whether your last payment has posted.

If you'd rather not wait on hold, check whether Equitable offers the same service online or in an app. Many policy changes, ID card requests, and payments can be handled without a call.

Claims

How to file and track a Equitable claim

Equitable provides a secure online claims option through its claims page. Start with the official secure online claims page to review the options available for your policy or contract. Have your policy or contract information ready so you can follow the instructions for your account.

For annuity claims, call 1-800-789-7771. For life claims, call 1-800-777-6510. The claims page lists customer service hours of 8:30 AM to 4:30 PM Eastern Time, Monday through Friday. Have the claimant's policy information available when you call.

For help with an existing policy or contract, call Equitable customer support at 1-866-444-6001. For online account or technical issues, call 1-877-222-2144. Check your policy documents, account statements, or correspondence for details specific to your coverage and account.

Before you report a claim

• Find the policy details. Look for the policy number and the insurance company's name on the policy, statements, or bank records showing premium payments.
• Get certified death certificates. Most companies ask for a certified copy. The funeral home can usually order several.
• Contact the company's claims team. Ask for a claim form and a list of the documents they need.
• Complete the claim form carefully. Each beneficiary usually files separately. Include your contact and tax information.
• Keep copies of everything. Save the claim number and notes from every call.

What happens after you file

After Equitable receives a complete claim, it reviews the policy, the beneficiary designation, and the documents. Claims can take longer if the policy is less than two years old, the cause of death needs review, or paperwork is missing. Beneficiaries can usually choose how to receive the proceeds, such as a lump sum.

If you can't find a policy, the NAIC offers a free Life Insurance Policy Locator that searches participating companies for policies in a deceased person's name. If you disagree with a claim decision, ask Equitable for a written explanation. You can also contact your state insurance department.

Billing

How to pay your Equitable bill

Eligible policies can be paid online through the Equitable client portal. From Portfolio Summary, select “Make A Payment” next to the policy number, then follow the instructions. Review the payment details before submitting and save the confirmation for your records.

The online portal is available 24 hours a day, 7 days a week. For contract or policy questions, call 1-866-444-6001. After making a payment, review your account to confirm that it posted and keep the confirmation or transaction details for your records.

Whichever method you choose, save your billing statements and payment confirmations until the policy term ends. If you change banks or cards, update your payment details with Equitable before the next draft date so a payment doesn't fail.

Tips for paying safely

• Use official channels only. Pay through Equitable's website, app, or the number on your statement, or through your agent.
• Check the web address before you enter card or bank details, and be wary of payment links sent by text or email.
• Keep your confirmation number for every payment.
• Ask about autopay or paid-in-full options. Some companies offer them.
• Act quickly on a late notice. Grace periods vary by company and state, and a missed payment can lead to cancellation.

Company background

About Equitable

Equitable is the brand name used by the retirement and protection subsidiaries of Equitable Holdings, Inc. The company traces its founding reference to 1859, when Henry B. Hyde founded the Equitable Life Assurance Society of the United States. Equitable’s listed address is 1345 Avenue of the Americas, New York, NY 10105.

The company’s noted products include life insurance, annuities, variable life policies, and variable annuity contracts. These include EQUI-VEST, Accumulator, and Incentive Life contracts. New York, Arizona, Michigan, Tennessee, California, Utah, and Puerto Rico are referenced through named companies and entities. Review your policy or contract for the entity and service information that applies to your account.

Your agent

How Blake Insurance Group can help Equitable customers

As an independent agency, we can help you reach the right Equitable team, organize claim paperwork, and follow up if a request stalls. Equitable decides claims and issues payments, but we can help you understand the process.

We can also review whether your current coverage still fits. Learn more about life insurance, term life insurance, and final expense insurance.

Take the next step

Need help reaching Equitable?

Call us and have this ready so we can help quickly.

• Your Equitable policy number.
• Your claim number, if you've already reported the claim.
• The date and a short description of what happened.
• Your most recent billing statement, if the question is about a payment.
• The best phone number and time to reach you.

Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.

Common questions

Frequently asked questions

Keep researching

Related guides and official sources

These Blake Insurance Group pages can help with related questions.

We checked the contact details on this page against Equitable's websites and these consumer sources in September 2026:

• Equitable: About equitable (external site)
• Equitable: Official website (external site)
• Equitable: Start claim (external site)
• Equitable: Common questions (external site)
• NAIC: Life Insurance Buyer's Guide (PDF) (external site)
• NAIC: Insurance fraud (external site)
• NAIC: Consumer resources and state insurance departments (external site)

Contact information disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not Equitable, and this page is not operated by or affiliated with Equitable. We gathered the phone numbers and links on this page from Equitable's own public websites in September 2026 so policyholders can reach the company quickly. Numbers, hours, and options can change and can differ by state, product, and policy, so confirm them on your policy documents. Claims decisions, payments, and billing are handled by the insurance company under your policy. Company names are used for identification only, and links to other websites are provided for convenience. Your policy documents control your coverage.