Colonial Penn — Contact Directory & Support
Final Expense • Whole Life Independent agency — not affiliated with Colonial Penn Last updated: 2025-10-07
Contact directory
Use these verified lines for Colonial Penn policy service, claims, and special lines. Have your policy number and recent correspondence handy.
| Category | How to reach | Notes |
|---|---|---|
| Customer Support (Main) |
Phone: 1-877-877-8052 Hours: Mon–Thu 8:30 AM–10 PM ET; Fri 8:30 AM–7 PM ET; Sat 9 AM–5 PM ET |
General servicing, billing, address/beneficiary updates, forms. |
| Life Insurance Claims | Mail: Colonial Penn Life Insurance Company — Life Claims Dept, PO Box 1918, Carmel, IN 46082-1918 | Include policy number and beneficiary information. NY policies: see NY line below. |
| Policyholder Services (Mail) | Colonial Penn Life Insurance Company — Policyholder Services, PO Box 1918, Carmel, IN 46082-9903 | Use for service requests when mailing forms or letters. |
| New York Policyholders |
Phone: 1-877-891-0915 Mail (NY carrier of record): Bankers Conseco Life Insurance Company — Life Claims Dept, PO Box 1918, Carmel, IN 46082-1918 |
For policies issued to NY residents. |
| Medicare Supplement (service/claims) | Phone: 1-800-800-2254 | For Colonial Penn Medigap policies issued 2010 and later. |
| Home Office / Corporate | Colonial Penn Life Insurance Company, 399 Market Street, Philadelphia, PA 19181 | Corporate address; send service/claims to the appropriate PO Boxes above. |
How to contact productively
Before you call
- Have your policy number, date of birth, and mailing address ready.
- For claims: certified death certificate info, beneficiary details, and any forms requested.
- Mailing forms? Put the policy number on every page and consider certified mail.
If lines are busy
- Try mid-morning or mid-week.
- Use the IVR to route to claims or policy service quickly.
- Comparing options? Check alternatives with LifeLink.
FAQs
What’s the main Colonial Penn customer service number?
1-877-877-8052 (see posted hours above).
Where do I mail a life insurance claim?
Life Claims Dept, PO Box 1918, Carmel, IN 46082-1918 (NY policies: Bankers Conseco Life Insurance Company at the same PO Box).
Is there a special line for New York policyholders?
Yes — 1-877-891-0915 for NY residents.
Who handles Colonial Penn Medicare Supplement service?
Call 1-800-800-2254 for policies issued in 2010 and later.
Related links
Disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not affiliated with or endorsed by Colonial Penn Life Insurance Company. Product names, logos, and brands are property of their respective owners. Licensed insurance producer (NPN 16944666).