Careington Customer Service, Claims, and Bill Pay Contacts

Contact directory

Careington phone numbers and official links

Start with the table below. Each row shows a phone number or official link we found on Careington's own website, plus what it's for. Tap a number to call from your phone.

Common reasons to contact Careington

• Check whether a doctor or hospital is in network
• Ask about a claim, bill, or explanation of benefits
• Order a new ID card
• Make a premium payment or set up autopay
• Ask about prior authorization or drug coverage
• Update your address or dependents

Tips for a faster call

Have your Careington policy number and the named insured's details ready before you call. Write down the date, the name of the person you speak with, and any reference or claim number they give you. If you're calling about a claim, ask what the next step is, how long it usually takes, and how you'll get updates. If you're calling about a bill, ask for the amount due, the due date, and whether your last payment has posted.

If you'd rather not wait on hold, check whether Careington offers the same service online or in an app. Many policy changes, ID card requests, and payments can be handled without a call.

Claims

How to file and track a Careington claim

Careington Benefit Solutions provides dental and vision and hearing claim forms on its claims page. Download the applicable form, complete it, and return it as instructed on the form. The page lists forms for dental claims as well as vision and hearing claims. It also explains that plans may be indemnity plans without a dental network, plans using more than one proprietary network, or insured and self-funded dental plans.

Members and providers can use the Careington claims portal to check claim status. The verified claims contact number is 1-888-335-8222. Before calling or submitting a form, have your member ID, patient information, dates of service, provider details, and claim documents ready. If your plan uses a different claims process, review your plan documents because Careington supports several dental and ancillary product types.

Careington’s member portal is separate from the claims page. It supports discount-plan account access and billing updates, while the claims portal handles claim forms and status checks. For plan-specific instructions, use the claims contact information on your member ID card, plan documents, or explanation of benefits. Careington’s company history page says the company paid its first dental claim in 2008.

Before you report a claim

• Show your ID card at every visit. In-network providers usually file claims for you.
• Review your explanation of benefits (EOB). It shows what was billed, what the plan paid, and what you owe.
• File your own claim when needed. For out-of-network or overseas care, ask for an itemized bill and a claim form.
• Keep receipts and records. Save itemized bills, proof of payment, and any referral or authorization numbers.
• Call before big expenses. Ask whether a service needs prior approval and how it will be covered.

What happens after you file

After a claim is submitted, Careington reviews it against your plan's benefits and sends an explanation of benefits. If something looks wrong, call the member services number on your ID card and ask for a review.

If Careington denies a claim, you usually have the right to an internal appeal and, for many plans, an external review. Ask for the denial reason in writing and the appeal deadline. Your state insurance department can also help with questions about your rights.

Billing

How to pay your Careington bill

The Careington Member Portal lets members update billing and payment information. The verified bill-pay contact is 1-800-290-0523, and the official portal is available at member.careington.com. After making a payment or billing change, save the confirmation and review your account or billing statement to confirm that the update posted correctly. Use the number on your billing statement or member materials for plan-specific payment help.

For Careington discount plans, members pay the provider the entire discounted fee at the time of service. The member site states that these products are not insurance plans. Because Careington also offers insured and self-funded dental plans through Careington Benefit Solutions, payment rules can vary by plan. Review your plan documents to confirm deductibles, copayments, premiums, and payment timing.

Whichever method you choose, save your billing statements and payment confirmations until the policy term ends. If you change banks or cards, update your payment details with Careington before the next draft date so a payment doesn't fail.

Tips for paying safely

• Use official channels only. Pay through Careington's website, app, or the number on your statement, or through your agent.
• Check the web address before you enter card or bank details, and be wary of payment links sent by text or email.
• Keep your confirmation number for every payment.
• Ask about autopay or paid-in-full options. Some companies offer them.
• Act quickly on a late notice. Grace periods vary by company and state, and a missed payment can lead to cancellation.

Company background

About Careington

Careington International Corporation uses Careington as its brand name. The company was founded in 1979 by two dentists. Its predecessor, American Dental Corporation, was officially formed in 1992 and changed its name to Careington International Corporation in 1996. Careington became the first licensed dental HMO in Texas in 1985, obtained its first DPO license in Florida in 2005, and became licensed as a national TPA insurance agency in 2006.

Careington offers discount dental plans, dental HMO and DHMO plans, dental PPO plans and network access, value-add dental products, vision and prescription products bundled with dental, discount health products, Medicare Advantage dental programs, telehealth, telemedicine, and DialCare Mental Wellness. The company serves local, regional, state, and national clients in the United States and United Kingdom, with international dental network access. When comparing products, check whether your plan is a discount product, an insured plan, or a self-funded plan because coverage and payment rules can differ.

Your agent

How Blake Insurance Group can help Careington customers

As an independent agency, we can help you reach the right Careington department, understand your benefits, and follow up if a claim or billing issue stalls. Careington decides claims, but we can help you ask the right questions.

We can also compare plans at renewal or open enrollment. Learn more about health insurance, dental insurance, and Medicare Advantage.

Take the next step

Need help reaching Careington?

Call us and have this ready so we can help quickly.

• Your Careington policy number.
• Your claim number, if you've already reported the claim.
• The date and a short description of what happened.
• Your most recent billing statement, if the question is about a payment.
• The best phone number and time to reach you.

Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.

Common questions

Frequently asked questions

Keep researching

Related guides and official sources

These Blake Insurance Group pages can help with related questions.

We checked the contact details on this page against Careington's websites and these consumer sources in September 2026:

• Careington: Our story (external site)
• Careington: Claims (external site)
• Careington: Official website (external site)
• HealthCare.gov: Appealing a health plan decision (external site)
• NAIC: Insurance fraud (external site)
• NAIC: Consumer resources and state insurance departments (external site)

Contact information disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not Careington, and this page is not operated by or affiliated with Careington. We gathered the phone numbers and links on this page from Careington's own public websites in September 2026 so policyholders can reach the company quickly. Numbers, hours, and options can change and can differ by state, product, and policy, so confirm them on your policy documents. Claims decisions, payments, and billing are handled by the insurance company under your policy. Company names are used for identification only, and links to other websites are provided for convenience. Your policy documents control your coverage.

Medicare disclosure: We do not offer every plan available in your area. Currently, we represent organizations that offer products in select areas. Please contact Medicare.gov, 1-800-MEDICARE, or your local State Health Insurance Assistance Program (SHIP) for information on all of your options. Blake Insurance Group is not connected with or endorsed by the U.S. government or the federal Medicare program. Medicare Advantage plans are offered by private insurance companies approved by Medicare. Enrollment in a plan depends on contract renewal.