Neutrality notice: Blake Insurance Group is an independent agency. We are not affiliated with or endorsed by Blue Cross Blue Shield of Arizona (BCBSAZ). Numbers and links are provided for member convenience. Last updated: .
Use the phone number on your BCBSAZ ID card for benefits, claims status, and authorizations. For general help 24/7, call 800-232-2345 (TTY 711).
General Member Help line. Your plan may list a different program-specific number—use that first.
Pharmacy benefits customer service: 866-325-1794. See your ID card for your program’s Rx number.
Member Services: 480-937-0409 (AZ) or 800-446-8331 (TTY 711). Hours vary by season.
Check your ID card for your plan’s BH line. Examples: D-SNP/Pathway Member Services 800-656-8991; Medicaid child BH assist 800-322-8670.
Use the plan-specific number on your ID card whenever possible; the general lines below can route you if you don’t have the card handy.
| Category | How to reach BCBSAZ | Notes |
|---|---|---|
| Member Services (general) |
Phone: 800-232-2345 (TTY 711) Portal: azblue.com |
24/7 help; plan-specific numbers may differ by ID card. |
| Medicare Advantage |
Phone (AZ): 480-937-0409 • Toll-free: 800-446-8331 (TTY 711) Portal: azblue.com/medicare |
Hours: 8a–8p M–F (Apr–Sep); 7 days a week (Oct–Mar). |
| Pharmacy Benefits | Phone: 866-325-1794 • Portal: azblue.com/pharmacy | Formulary, copays, prior auth, mail-order coordination. |
| Behavioral / Mental Health |
D-SNP/Pathway Member Services: 800-656-8991 (TTY 711) Children’s BH assistance: 800-322-8670 Portal: Behavioral Health info |
Commercial plans may use the ID-card BH number; use that first. |
| Website | azblue.com | Member resources, portals, provider search, forms. |
Check the front or back of your BCBSAZ ID card—use the number printed there for your specific plan. If the card isn’t handy, call 800-232-2345.
Use the provider search inside the member portal at azblue.com, then filter by your exact plan name (on your ID card).
Yes—480-937-0409 in Arizona or 800-446-8331 (TTY 711). Hours vary seasonally.
Call Pharmacy Benefits at 866-325-1794 or visit azblue.com/pharmacy.
Blake Insurance Group LLC is an independent insurance agency. All trademarks are the property of their respective owners. Licensed insurance producer (NPN 16944666). This page is provided for customer convenience; always follow the instructions on your policy documents and your BCBSAZ ID card.